NHTSA ID Number: 10205661
Manufacturer Communication Number: TJ29697
TSB/Document Date: 2021-12-27
Summary
Volvo on call app connection to sensus connect cars fails
VOLVO
CAR
SERVICE AND PARTS BUSINESS
Technical Journal
TITLE:
Volvo On Call App connection to Sensus Connect cars fails
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 29697
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2016-04-04
2016-04-08
FUNC GROUP:
FUNC DESC:
3975
Mobile data services, general
Page 1 of 3
“Right first time in Time”
Attachment
File Name
TJ 29697_0.jpg
TJ 29697_1.jpg
File Size
0.0880 MB
0.0876 MB
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
124
134
136
137
138
155
156
157
Steer
Model Year
Plant
2015-9999
2015-9999
2015-9999
2016-9999
2015-9999
2015-9999
2015-9999
2015-9999
Chassis range
0186014-9999999
0297804-9999999
0204001-9999999
0000019-9999999
0011006-9999999
0178289-9999999
0554929-9999999
0000022-9999999
Struc Week
Range
201420-999952
201420-999952
201420-999952
201524-999952
201420-999952
201420-999952
201420-999952
201450-999952
CSC Customer Symptom Codes
Code
6K
6M
6N
Description
Mobile applications Volvo On Call/Activation problems
Mobile applications Volvo On Call/No information from the vehicle
Mobile applications Volvo On Call/Other communication problems
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2016 VOLVO CAR USA, LLC
Technical Journal 29697
VST Operation Number
DTC Diagnostic Trouble Codes
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
Text
DESCRIPTION:
VOC = Volvo On Call
TEM = Telematics Electronic Module (also referred to as PHM- Phone Module).
When performing the connection of the Volvo On Call Mobile App to a Sensus Connect car, the setup
procedure may fail due to an incorrect modem setting.
SERVICE:
Make sure that Car modem is NOT selected as the Internet source in the infotainment system. If it is
selected, you will not be able to complete the mobile app pairing process.
For information on the My Car Internet setting views, please see attached pictures “TJ 29697_0.jpg” and
“TJ 29697_1.jpg”.
If there is a problem connecting the Volvo On Call Mobile App to a Sensus Connect car despite above
information, the following actions may be performed that will change an incorrect internal PHM setting:
1. Turn ignition or engine on and remove the P-SIM card from the slot in the glove box.
2. Check My Car and Internet settings. See attached picture “TJ 29697_0.jpg”. Please change the
setting from “None” to “Car modem”.
3. Let the system start to search and then change the setting back to “None”.
4. Turn ignition and/or engine off and close and lock the vehicle. Wait one minute.
5. Unlock the vehicle and make a new attempt to connect the Volvo On Call Mobile App to the car with
the ignition turned on.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Connectivity Report” and sub concern area “Support needed”, use function group 3975.
To view TJ attachment continue to next page. This TJ has two attachments.
Page 2 of 3
2016-04-08
Technical Journal 29697
2016-04-08
Page 3 of 3
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TSB/Document ID: TJ29697
Replacement Service Bulletin Number:
MFR Communication Date: 2016-04-08
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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