TJ363 Service Bulletin/Repair Instructions

VOLVO CAR
SERVICE AND PARTS BUSINESS
Technical Journal

TITLE:
Navigation, How to Report Map errors

REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 363
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Cars North America
2014-07-03
2016-03-01
FUNC GROUP:
FUNC DESC:
3972
Road navigation
Page 1 of 4
“Right first time in Time”

Attachment

File Name

Attachment TJ 363 Graphic map.jpg

TJ 363 Map Error Reporting.JPG
File Size

0.1019 MB

0.0476 MB
Vehicle Type

Type
Eng
Eng

Desc
Sales
Body
Gear
1XX

2XX

3XX

5XX
Steer
Model Year

1999-9999

2000-9999

2001-9999

2004-9999
Plant
Chassis range

0000001-9999999

0000001-9999999

0000001-9999999

0000001-9999999
Struc Week

Range

199815-999952

199943-999952

200032-999952

200339-999952
CSC Customer Symptom Codes

Code

7N

HP
Description

Navigation/Other navigation problems

Navigation/Navigation system gives incorrect directions
VST Operation Number
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing

a minimum of 50% wastepaper and 10% post-consumer waste.

© 2016 VOLVO CAR USA, LLC
Technical Journal 363

DTC Diagnostic Trouble Codes

Rows beginning with * are modified

Note! If using a printed copy of this Technical Journal, first check for the latest online version.

Text

RTI = Road and Traffic Information

VCUSA = Volvo Car USA

DESCRIPTION:

If an error is found in the map database, it can be reported directly to the RTI map supplier HERE,

formerly known as NAVTEQ (Navigation Technologies). Refer to SERVICE below for a web address

to the map supplier.

Other feedback concerning software and route calculating functions, etc., should be reported to Volvo by

a normal Vehicle Report including the following details:

1.

2.

3.

4.

5.

6.

7.

8.
Start and destination points (street and city, also if possible Latitude/Longitude).

RTI SW version. (Can be found under System information in the menu).

Part number/map version. (Can be found under System information in the menu).

Short or Fast route.

Other personal settings.

Estimated route distance.

Graphic map with the route marked (see example in attachment).

Detailed problem explanation.
Remember that the map information may not always correspond with the reality. For roads and

intersections which are new or rebuilt, the information may be wrong. Road changes are mostly entered

to the map database up to one year after the road construction was completed. Also note that the map

coverage is not 100%. Some cities and some roads may not yet be available in the map data.

A missing or wrong address for a Volvo retailer should be brought to the local market organization

(VCUSA) that is responsible for the dealer address information via a Vehicle Report. The retailer list is

sent to our RTI supplier on a regular basis.

Please note that the actual map content is NOT a Volvo product. Map errors such as missing addresses or

roads must be reported to the map supplier (instructions under SERVICE). Warranty should not be used

if customer is reporting a map-related problem.

PRODUCT MODIFICATION:

Except for the Sensus and Sensus Connect systems, the latest available RTI software is included on the

new map discs.
Page 2 of 4
2016-03-01
Technical Journal 363

MATERIAL RETURN:

N/A

VEHICLE REPORT:

N/A

SERVICE:

If a map error is found, it may be necessary to send feedback to our map supplier if the following criteria

are fulfilled:

1. Map CD-ROM/DVD is not older than 6 months from release date.

2. Concerned road, intersection, or address is older than one year.

Map errors such as missing/incorrect addresses can easily be reported at www.HERE.com by finding

the location on the map on the website and selecting Help Improve the Map (see attachment TJ 363

Map Error Reporting.JPG) and following the on-screen instructions to report the error.
To view TJ attachment continue to next page. This TJ has two attachments.
2016-03-01
Page 3 of 4
Technical Journal 363
Page 4 of 4
2016-03-01

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