SMB00340 Service Bulletin/Repair Instructions

VOLVO CAR
SERVICE AND PARTS BUSINESS
Service Manager Bulletin

TITLE:
The Volvo Prepaid Maintenance Program (VPM)

MY2014 - MY2015 - MY2016 vehicles

GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
00
340
Warranty
Canada
REFERENCE BULLETINS:
Service Personnel:

Read and initial
SERVICE

MANAGER
SERVICE

WRITER
ISSUE DATE:
STATUS DATE:
2015-06-11
2016-04-11
WARRANTY

ADMINISTRATOR
Page 1 of 5

“Right first time in Time”
Note: SPA vehicle operation numbers have been provided on the charts at the end of

the bulletin. These ops are only applicable when submitting a claim for a SPA vehicle,

currently only the 2016 XC90.

THE VOLVO PREPAID MAINTENANCE PROGRAM (VPM)

Note: This version supersedes the previous version dated June 11, 2015.

MY2016 vehicles has been added to the program.

CUSTOMER OFFER

To further enhance the Volvo’s ownership experience, Volvo Car Canada Limited is offering the Volvo

Prepaid Maintenance (VPM) program. This plan is designed to enhance customer ownership experience

by providing maintenance and wear coverage and will help ensure trouble free operation of their new

Volvo vehicle.

VPM is available for purchase on all MY2014, MY2015 and MY2016 Volvo vehicles sold or leased

in Canada. VPM is a Canada specific program and is valid only when services are performed at an

authorized Canadian Volvo Retailer subject to all applicable exclusions or limitations.

Note: It is the servicing retailer’s responsibility to confirm vehicle eligibility for coverage and mileage

limitations before any service is performed.

The warranty processing system will be used to reimburse retailers for claims submitted under VPM.
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing

a minimum of 50% wastepaper and 10% post-consumer waste.

© 2016 VOLVO CAR USA, LLC
Service Manager Bulletin 00-340

CUSTOMER RESPONSIBILITY

The vehicle mileage at time of service for each 16,000 km interval should not exceed +/- 2,400

kilometers of the stated service interval.

Volvo recommends that you bring your vehicle in for service at least once a year even if the vehicle

mileage between services is less than 13,600 kilometers. Low mileage cars will be eligible if they are

serviced within 2 months of their anniversary date.

Claim type: CA364VM coverage expires 3 years (36 months) from the vehicles original in service date

or at 64,000 km (whichever occurs first).

Claim type: CA364VW coverage expires 3 years (36 months) from the vehicles original in service date

or at 64,000 km (whichever occurs first).

Claim type: CA496VM coverage expires 4 years (48 months) from the vehicles original in service date

or at 96,000 km (whichever occurs first).

Claim type: CA496VW coverage expires 4 years (48 months) from the vehicles original in service date

or at 96,000 km (whichever occurs first).

The maintenance schedule intervals are based on normal driving conditions and operation. Should an

owner request more frequent/additional maintenance services, the cost of these additional services is the

responsibility of the owner.

RETAILER RESPONSIBILITY

It is the servicing retailer’s responsibility to confirm vehicle eligibility for coverage and mileage

limitations before any service is performed. Not all claim types listed in this bulletin are applicable to

all vehicles.

The retailer must confirm the maintenance history on the vehicle to avoid duplication. This can be done

by checking the Warranty Vehicle Inquiry screen, the vehicle claim history, vehicle service records, or

the WARRANTY AND MAINTENANCE RECORDS INFORMATION booklet in the vehicle. After

each service, the servicing retailer must complete and stamp the appropriate service interval section in

the owner’s WARRANTY AND MAINTENANCE RECORDS INFORMATION booklet.

The Warranty Vehicle Inquiry screen will identify vehicles eligible for this program with the following

designation:

Message(s):

CA364VM

CA364VW

CA496VM

CA496VW
VPM 36 mth / 64K km Scheduled Maint. only (CA364VM)

VPM 36 mth / 64K km Scheduled Maint. + Wear (CA364VW)

VPM 48 mth / 96K km Scheduled Maint. only (CA496VM)

VPM 48 mth / 96K km Scheduled Maint. + Wear (CA496VW)
Volvo Prepaid Maintenance claim types will appear in the Warranty Application the day following the

contract entry date in the VPM Online Application.

Failure to properly verify a vehicle for each required service under the program by determining if the

service interval is open will result in claim denial.

Page 2 of 5
2016-04-11
Service Manager Bulletin 00-340

Note: Maintenance services under the VPM plan meet Volvo’s recommended maintenance service

requirements. Therefore, there should be no additional charges to the customer.

CLAIM REIMBURSEMENT & SUBMISSION PROCEDURES

Volvo Car Canada Limited will process claims for VPM through the Warranty Processing system. The

LONG FORM application will be utilized for all claims. The applicable claim types and operations are

provided below.

Claim type 01: Must be used when replacing wear items (brake pads, brake rotors or wiper blades)

during the adjustment period (months 1-12).

Claim Type CA364VM: Regularly scheduled service intervals from 16,000 - 64,000 kilometers within

months 1-36.

Claim Type CA364VW: Regularly scheduled service intervals from 16,000 - 64,000 kilometers within

months 1-36. Wear items within months 13-36 or up to 64,000 kilometers.

Claim Type CA496VM: Regularly scheduled service intervals from 16,000 - 96,000 kilometers within

months 1-48.

Claim Type CA496VW: Regularly scheduled service intervals from 16,000 - 96,000 kilometers within

months 1- 48. Wear items within months 13-48 or up to 96,000 kilometers.

CLAIM SUBMISSION

Scheduled Services 16,000 – 96,000 kilometers

Long Form Claim

Claim type: CA364VM, CA364VW, CA496VM, CA496VW

Cause Code: 98

Symptom Code: 1C

Refer to attached charts for specific ops and parts for each service interval.

Wear Items (Brake pads, brake rotors and windshield wiper blades)

Long Form Claim

Claim types: CA364VW or CA496VW

Cause Code: 98

Symptom Code: 1C

Only the following operation numbers can be submitted.

Wiper Blades – front (2): 36304-2

Wiper Blade – rear (1): 36351-2

Brake Pads – front (2): 51104-0

Brake Pads – rear (2): 51204

Brake Rotors- front (2): 51116-0

Brake Rotors- rear (2): 51216-0

Brake Pads & Rotors – front (2):51117-0

Brake Pads & Rotors – rear (2):51217-0

Labor Time: refer to the VSTG for labor reimbursement.

Part Numbers: refer to VIDA for applicable part numbers.

2016-04-11
Page 3 of 5
Service Manager Bulletin 00-340

LABOR & PARTS REIMBURSEMENT RATES

The retailer’s warranty labor rate, which is in effect on the date of the repair order, will be used to

calculate labor reimbursement.

Parts reimbursement: Will be at the normal warranty rates (except for any expandable items) which are

in effect on the date of the repair (no handling credit will apply).

Note: Not all claim types are applicable to all vehicles. It is imperative that the servicing retailer

confirms vehicle eligibility and claim types applicable before performing any service or repairs.

CA364VM, CA364VW, CA496VM & CA496VW

MODEL YEAR 2014 , 2015 & 2016

PARTS and MAINTENANCE SERVICE TIME INFORMATION

LONG FORM CLAIM SUBMISSION

PART #
QT Y
1275810

1

8692305

1

30750013

1

31372212

977751

1

888 99 51 6 or 8

8889952 6 or 8

8888889

1
PARTS INFORMATION

MODELS
Refer

to

VIDA
DESCRIPTION
MAINT. SERVICE
OIL FILTER

OIL FILTER

OIL FILTER

OIL FILTER

W ASHER

Castrol Synthetic Oil*

Non-Castrol Synthetic Oil

$9 EXPENDABLES
OPERATION #'s SPA Vehicles Only
km

00

CA364VM, CA364VW, CA496VM & CA496VW
1C

98

1 7 6 03
32
MODELS
Refer

to

VIDA
MAINT. SERVICE
OIL FILTER

OIL FILTER

OIL FILTER

OIL FILTER

W ASHER

Castrol Synthetic Oil*

Non-Castrol Synthetic Oil

$9 EXPENDABLES

Cabin Air Filter

Cabin Air Filter

Cabin Air Filter

Cabin Air Filter

Cabin Air Filter

Cabin Air Filter

Cabin Air Filter

Cabin Air Filter
OPERATION #'s SPA Vehicles Only
Refer to VSTG for labor reimbursement
km
LONG FORM SUBMISSION

CLAIM TYPE

SYMPTOM CODE

CAUSE CODE
CA364VM, CA364VW, CA496VM & CA496VW
1C

98

1 76 0 7

17301

17302

17432

17481
PART #
QT Y
1275810

1

8692305

1

30750013

1

31372212

1

977751

1

88 8 99 5 1 6 o r 8

8889952 6 or 8

8888889

1

30630752

1

30630754 1

30780376

1

30780377

1

31449209

1

31390880

1

31407747

1

31407748

1

30745344

1

31370161

1

31400205

3
*Only Castrol Oil program retailers

can claim this part .
OPERATION # Non SPA Vehicles
Page 4 of 5
DESCRIPTION
00
,0
00
km
1275810

1

8692305

1

30750013

1

31372212

1

977751

1

8 88 9 95 1 6 o r 8

8889952 6 or 8

8888889

1

30630752

1

30630754

1

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