Jason Guidi
Manager - Warranty, Regulatory & Compliance

March 24, 2016
To: All U.S. and Canadian Volvo Retailers
Subject: Service Campaign S29650

Volvo Car USA LLC and Volvo Car Canada Limited (Volvo) on behalf of Volvo Car Corporation, has
decided to launch Service Campaign S29650 for model year 2012 S60 vehicles with engine code
62.
Volvo has identified that upgrading the oil specification to ACEA A5/B5 Full Synthetic will help
reduce carbon build up in the engine, and better align with the oil specification used in newer
Volvo’s.
The corrective action is to install an engine oil specification decal in the engine compartment, and
update the Owners and Warranty Manuals per Tech Journal 31443.
Please also communicate the updated engine oil specification change to the vehicle owner.
Service Campaign S29650 affects 30,819 vehicles in the U.S. and 1,399 in Canada.
Vehicles in retailer inventory must be completed prior to sale.
OWNER NOTIFICATION
A customer notification letter will be mailed to eligible vehicle owners in April.
RETAILER RESPONSIBILITIES
Retailers must perform this service campaign on eligible vehicles regardless of miles / kilometers or
vehicle age. All work performed under this service campaign is free of charge to the owner.

Volvo Car USA LLC
1 Volvo Drive
Rockleigh, NJ 07647
Telephone +1-201-768-7300
volvocars.us

1(2)

Your regional representative will follow up to ensure that Service Campaign S29650 is proceeding
smoothly.
A complete description of the service campaign requirements and claim submission procedures will
follow.
It is the retailer’s responsibility to review the details provided in the materials listed below with all
involved personnel.
• Quality Bulletin
• Parts Bulletin
• Technical Journal
Your cooperation in completing Service Campaign S29650 is greatly appreciated.
All vehicles should be checked for any other incomplete actions.
If you have any questions about this or any other field service action, please contact me or any
member of the Warranty, Regulations and Compliance office.
Drive Safely,

Jason Guidi
Manager – Warranty, Regulatory & Compliance
617-784-6027
[email protected]

2(2)

VOLVO CAR

SERVICE AND PARTS BUSINESS

Quality Bulletin
TITLE:

Service Campaign S29650: Engine Oil Specification Upgrade
Model Year 2012 S60 Engine Code 62
GROUP:

CAT/NO:

ISSUING DEPARTMENT:

CAR MARKET:

21

S29650

Warranty

United States and Canada

REFERENCE BULLETINS:

PB 21-S29650, TJ 31443
Service Personnel:
Read and initial

SERVICE
MANAGER

SERVICE
WRITER

ISSUE DATE:

STATUS DATE:

2016-03-24

2016-03-24

WARRANTY
ADMINISTRATOR

Page 1 of 3
“Right first time in Time”

A.
B.
C.
D.
E.
F.
G.
H.
I.

SERVICE CAMPAIGN S29650 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
CAMPAIGN REIMBURSEMENT PROCEDURES
TECHNICIAN COMPETENCY REQUIREMENT
RETAILER ALLOWANCE

A.

SERVICE CAMPAIGN S29650 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada Limited (Volvo) on behalf of Volvo Car Corporation,
has decided to launch Service Campaign S29650 for model year 2012 S60 vehicles with engine
code 62.
Volvo has identified that upgrading the oil specification to ACEA A5/B5 Full Synthetic will help
reduce carbon build up in the engine, and better align with the oil specification used in newer
Volvos.
The corrective action is to install an engine oil specification decal in the engine compartment, and
update the Owners and Warranty Manuals per Tech Journal 31443.
Please also communicate the updated engine oil specification change to the vehicle owner.
Service Campaign S29650 affects 30,819 vehicles in the U.S. and 1,399 in Canada.
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2016 VOLVO CAR USA, LLC

Quality Bulletin S29650
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE
REPAIR FOR THIS ACTION.
Vehicles in retailer inventory must be upgraded prior to sale.
PLEASE NOTE: Service Campaign S29650 will be in effect until December 31, 2017
regardless of mileage.
B.

VEHICLES INVOLVED
NOTE:

RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS SERVICE CAMPAIGN.

Vehicle eligibility must be confirmed:
• Inquire in VRC2 - Vehicle Warranty where the message “Service Campaign S29650 Engine Oil
Specification Upgrade” will appear for eligible vehicles.
All vehicles should be checked for any incomplete recalls, service campaigns or service upgrades.
All open Recall, Service Campaign or Service Action repairs should be completed.
C.

PARTS INFORMATION / PARTS RETURN
Please refer to Parts Bulletin 21-S29650 for part number information.
PARTS RETURN
No parts are required to be returned for this service campaign.

D.

OWNER NOTIFICATION
Vehicle owners will be mailed a customer notification letter in April.

E.

VEHICLES IN RETAILER INVENTORY
Vehicles in retailer inventory must be completed prior to sale.

F.

RETAILER RESPONSIBILITY
Retailers must check eligibility prior to completing this campaign. All eligible vehicles must have
this service campaign completed prior to customer delivery.

G.

CAMPAIGN REIMBURSEMENT PROCEDURES
Service Campaign S29650 claims should be submitted using the LONG FORM application only.

H.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this repair is Level 1 Certified Quality Tech.

Page 2 of 3

2016-03-24

Quality Bulletin S29650
I.

RETAILER ALLOWANCE (LONG FORM APPLICATION)
Labor reimbursement is effective at time of release and may change in the future.
Claim Type:
S29650
Cause Code:
02
CSC Code:
XW
Main OP:
98600
Failed Part:
31416624

Operation Number
98600

2016-03-24

Repair Description
Install Label & Manual Updates

Qty
1

Labor Time
0.2

Page 3 of 3

VOLVO CAR

SERVICE AND PARTS BUSINESS

Technical Journal
TITLE:

Service Campaign S29650: Engine Oil Specification Upgrade
REF NO:

ISSUING DEPARTMENT:

CAR MARKET:

TJ 31443

Technical Service

United States and Canada

PARTNER:

ISSUE DATE:

STATUS DATE:

3 US 7510 Volvo Car USA

2016-03-22

2016-03-24

FUNC GROUP:

FUNC DESC:

2100

Engine

Page 1 of 9

“Right first time in Time”
Attachment
File Name
QBI-489268-1_1_0_en-US.pdf
S60 MY2012 US - Owners Manual, page 303.pdf
S60 MY2012 US - Owners Manual, page 339 and 340.pdf
S60 MY2012 US - Warranty Manual, page 12.pdf

File Size
0.6509 MB
0.0271 MB
0.0597 MB
0.0533 MB

Vehicle Type
Type

Eng

134

62

Eng
Desc
B5254T5

Sales

Body

Gear

Steer

Model Year

Plant

Chassis range

2012-2012

22

0020113-0146365

Struc Week
Range
0-0

CSC Customer Symptom Codes
VST Operation Number
DTC Diagnostic Trouble Codes
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
Text

Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2016 VOLVO CAR USA, LLC

Technical Journal 31443
DESCRIPTION: