Jason Guidi
Manager - Warranty, Regulatory & Compliance

November 23, 2015

To: All U.S. and Canadian Volvo Retailers
Subject: XC90 Courtesy Upgrade C10006
Volvo Cars of North America, LLC. (Volvo) on behalf of Volvo Car Corporation, has decided
to launch a Courtesy Upgrade on certain model year 2016 XC90 vehicles.
Courtesy Upgrade C10006 includes the following updates that will provide our customers
with the best possible connected vehicle experience.
This upgrade prepares the vehicle for Apple CarPlay functionality.
• Vehicles Retailed (RDR’d) before November 23rd 2015 will have the functionality
automatically activated when this upgrade is performed.
These Vehicles will have VDN 8G02 visible in the Variant Attributes tab in VIDA.
•

Vehicles Retailed (RDR’d) on or after November 23rd 2015 can have the
functionality activated as a purchased accessory after this upgrade is performed.
These Vehicles will have VDN 8G01 visible in the Variant Attributes tab in VIDA.

Sensus Connect improvements also included:
- HERE navigation maps and speech software
- More map details, improved speech input and performance
- Real Time Traffic Information provided by INRIX
- Default solution in addition to SXM Traffic
- Digital Owner’s Manual update with new interface

Volvo Cars of North America, LLC
1 Volvo Drive
Rockleigh, NJ 07647
201-768-7300
www.volvocars.com/us

1(3)

Additional connectivity apps will become available via the in-car Remote Update Service:
- Pandora (not available in Canada)
- Yelp
- Find Parking (no pay function available at this time)
- Glympse (delayed availability)
(The Map Update must be downloaded according to SPJ 29181.)
PLEASE NOTE: It is VERY important to perform the courtesy upgrade according to the following
upgrade sequence:
1. Download Map file to a USB memory.
2. Connect the power supply unit to the car.
3. Perform XC90 Courtesy Upgrade - Step 1.
4. Perform XC90 Courtesy Upgrade - Step 2.
5. Perform Map Update according to 'Map Update Instruction' in TJ 30991.

6. Remove the Complementary Upgrade pamphlet from the glove box.
If the upgrades are not performed, according to above sequence, under certain circumstances the
IHU hardware may need to be replaced.
OWNER NOTIFICATION
First Edition customers will be contacted via email shortly after the courtesy update is released.
The remaining XC90 customers approx. 2-3 weeks thereafter.
RETAILER RESPONSIBILITIES
Retailers must perform this courtesy upgrade on eligible vehicles regardless of miles / kilometers or
vehicle age. All work performed under this courtesy upgrade is free of charge to the owner.
Your regional representative will follow up to ensure that Courtesy Upgrade C10006 is proceeding
smoothly.
A complete description of the courtesy upgrade requirements and claim submission procedures will
follow.
It is the retailer’s responsibility to review the details provided in the materials listed below with all
involved personnel.
• Quality Bulletin
• Tech Journal

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Your cooperation in completing Courtesy Upgrade C10006 is greatly appreciated.

All vehicles should be checked for any other incomplete recalls, service campaigns or
service upgrades. All open Recall, Service Campaign or Service Action repairs should be
completed.
If you have any questions about this or any other field service action, please contact me or any
member of the Warranty, Regulations and Compliance office.
Drive Safely,

Jason Guidi
Manager – Warranty, Regulatory & Compliance
201-784-4660
[email protected]

3(3)

VOLVO CARS

SERVICE AND PARTS BUSINESS

Quality Bulletin
TITLE:

XC90 Courtesy Upgrade C10006
Model Year 2016 XC90
GROUP:

CAT/NO:

ISSUING DEPARTMENT:

CAR MARKET:

39

C10006

Warranty

United States and Canada

REFERENCE BULLETINS:

TJ 30991
Service Personnel:
Read and initial

SERVICE
MANAGER

SERVICE
WRITER

ISSUE DATE:

STATUS DATE:

2015-11-23

2015-11-23

WARRANTY
ADMINISTRATOR

Page 1 of 3
“Right first time in Time”

A.
B.
C.
D.
E.
F.
G.
H.
I.

COURTESY UPGRADE C10006 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
CAMPAIGN REIMBURSEMENT PROCEDURES
TECHNICIAN COMPETENCY REQUIREMENT
RETAILER ALLOWANCE

A.

COURTESY UPGRADE C10006 DESCRIPTION
Volvo Cars of North America, LLC. (Volvo) on behalf of Volvo Car Corporation, has decided to
launch a Courtesy Upgrade on certain model year 2016 XC90 vehicles.
Courtesy Upgrade C10006 includes the following updates that will provide our customers with the
best possible connected vehicle experience.
This upgrade prepares the vehicle for Apple CarPlay functionality.
•

Vehicles Retailed (RDR’d) before November 23rd 2015 will have the functionality
automatically activated when this courtesy upgrade is performed.
These Vehicles will have VDN 8G02 visible in the Variant Attributes tab in VIDA.

•

Vehicles Retailed (RDR’d) on or after November 23rd 2015 can have the functionality
activated as a purchased accessory after this courtesy upgrade is performed.
These Vehicles will have VDN 8G01 visible in the Variant Attributes tab in VIDA.

Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2015 VOLVO CARS OF NORTH AMERICA, LLC

Quality Bulletin C10006
Sensus Connect improvements also included:
- HERE navigation maps and speech software
- More map details, improved speech input and performance
- Real Time Traffic Information provided by INRIX
- Default solution in addition to SXM Traffic
- Digital Owner’s Manual update with new interface
Additional connectivity apps will become available via the in-car Remote Update Service:
- Pandora (not available in Canada)
- Yelp
- Find Parking (no pay function available at this time)
- Glympse (delayed availability)
(The Map Update must be downloaded according to SPJ 29181.)
PLEASE NOTE: It is VERY important to perform the courtesy upgrade according to the
following upgrade sequence:
1.
2.
3.
4.
5.
6.

Download the Map file to a USB memory
Connect the power supply unit to the car.
Perform XC90 Courtesy Upgrade - Step 1.
Perform XC90 Courtesy Upgrade - Step 2.
Perform Map Update according to ‘Map Update Instruction’ in TJ 30991.
Remove the Complementary Upgrade pamphlet from the glove box.

If the upgrades are not performed, according to above sequence, under certain circumstances the
IHU hardware may need to be replaced.
PLEASE NOTE: This Courtesy Upgrade will be in effect until December 31, 2017 regardless
of mileage.
B.

VEHICLES INVOLVED
NOTE:

RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THIS COURTESY UPGRADE.

Vehicle eligibility must be confirmed:
• Inquire in VRC2 - Vehicle Warranty where the message “COURTESY UPGRADE C10006”
will appear for eligible vehicles.
All vehicles should be checked for any other incomplete recalls, service campaigns or service
upgrades. All open Recall, Service Campaign or Service Action repairs should be completed.
C.

PARTS INFORMATION / PARTS RETURN
Part
31483274
31483275

Page 2 of 3

Description
XC90 Courtesy Upgrade – Step 1
XC90 Courtesy Upgrade – Step 2

Qty
1
1
2015-11-23

Quality Bulletin C10006
PARTS RETURN
No parts are required to be returned for this courtesy upgrade.
D.

OWNER NOTIFICATION
First Edition customers will be contacted via email shortly after the courtesy update is released.
The remaining XC90 customers approx. 2-3 weeks thereafter.

E.

VEHICLES IN RETAILER INVENTORY
Please check Vehicle Inquiry, TIE or VIDA for vehicle eligibility.

F.

RETAILER RESPONSIBILITY
Retailers are to perform this courtesy upgrade on eligible vehicles regardless of mileage/
kilometers or vehicle age. The work covered under Courtesy Upgrade C10006 is free of charge to
the owner. If a customer presents a recall or service campaign letter for a vehicle that is not found
via the vehicle inquiry function, please verify that the letter applies to the customer’s vehicle and
call the Warranty Assistance Desk for instructions. If the Warranty Assistance Desk verifies that the
vehicle qualifies for the Recall or Service Campaign, please perform the repair and place the recall
or service campaign letter in the customer’s file. Under no circumstances should a customer be
denied the required service without a confirmation from VCNA/VCCL.

G.

CAMPAIGN REIMBURSEMENT PROCEDURES
Courtesy Upgrade C10006 claims should be submitted using the LONG FORM application only.

H.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 2 Certified Tech.

I.

RETAILER ALLOWANCE (LONG FORM APPLICATION)
Labor reimbursement is effective at time of release and may change in the future.
Claim Type:
C10006
Cause Code:
01
CSC Code:
2V
Main OP:
36150
Failed Part:
31483274

INSPECTION ONLY NEEDED
Operation Number
36150

2015-11-23

Repair Description
Courtesy Upgrade

Qty
1

Labor Time
1.4 Hrs

Page 3 of 3

VOLVO CARS

SERVICE AND PARTS BUSINESS

Technical Journal
TITLE:

XC90 Courtesy Upgrade (C-10006)
REF NO:

ISSUING DEPARTMENT:

CAR MARKET:

TJ 30991

Technical Service

United States and Canada

PARTNER:

ISSUE DATE:

STATUS DATE:

3 US 7510 Volvo Cars North America

2016-03-10

2016-04-19