LSB007313A Service Bulletin/Repair Instructions

L-SB-0073-13
September 27, 2013
Navigation System Firmware Update

Service

Category
Audio/Visual!Telematics
Section
Navigation/Multi Info Display
Market
USA
Lexus Supports ~

A SE. Certification
W
Applicability

YEAR(S)
MODEL(S)
ADDITIONAL INFORMATION
2014
IS250
Drive Type(s): 2WD , 4WD

VOS~) : BF1D2, CF 1D2
2014
IS350
Drive Type(s): 2WD , 4WD

VDS(s): BE102 , CE1D2
Introduction

Some 2014 model year IS 250 and IS 350 vehicles equipped with navigation may exhibit one or

more of the follcming conditions:

• Unit reboots at times when using various navigation/Bluetooth® operations.

• Display turns black or white, freezes, flashes , or is slow to respond .

•
Intermittently cannot play Pandora® or iHeartRadio, Bluetooth® Audio, DVD, or iPod .
• Bluetooth® functions are inoperative or cannot change to Phone screen.

• Erroneous navigation guidance or ope ration, .or cannot set destinations.

• Cursor is not shown, freezes , turns black , or is slow to respond.

•
Incorrect pop-up menus or pop-ups that continue to be shown.
• Blinking button(s) on various audio/Bluetooth® screens.

• Cannot use customized images or other settings.

• Cannot select applications from the HOME screen using the cursor.

• XM Satellite Radio presets not displayed .

A software update is now available to address these conditions .
© 20 13 Lexus, a division of Toyota Motor Sales , USA
Page 1 of 10
L-S B-007 3-13
Page 2 of 10
September 27, 2013
Navigation System Firmware Update
Required Tools & Equipment

SPECIAL SERVICE lOOLS (SST)
USB Drive Firmware Update-DENSO*
PART NUMBER
QlY
02009-DENS0-138
1
• Essential SST.
NOTE

Additional SSTs may be ordered by calling 1-800-933-8335.
Warranty Information

OP CODE
DESCRIPTION
TIME
OFP
T1
T2
EL 1313
Update Software
0.3
86804-53210
87
74
APPLICABLE WARRANTY

• This repair is covered under the Lexus Basic Warranty. This warranty is in effect for 48 months

or 50,000 miles, whichever occurs first, from the vehicle's in-service date.

• Warranty application is limited to occurrence of the specified condition described in this

bulletin.
© 2013 Lexus, a division of Toyota Motor Sales , USA
L-SB-0073-13
September 27, 2013
Navigation System Firmware Update
Repair Procedure
1. Confirm the software version.
Figure 1.
A. Cycle ignition to ACC. The LEXUS emblem

will be displayed on the navigation screen.
B. Wait for the disp.lay to switch to the Caution

screen, and then select Continue. The map

screen will display.
Figure 2.
C. Enter the Service Menu by cycling the

headlight switch ON/OFF 3 times while

holding down the MENU button.
Figure 3.
© 2013 Lexus, a division of Toyota Motor Sales, USA
Page 3of10
l-SB-0073-13
September 27, 2013
Page 4of10
Navigation System Firmware Update
Repair Procedure (Continued)
D. Select Service Information.
Figure 4.
E. Select Version Information.
Figure 5.
F. Select EMV-M.
Figure 6.
G. Confirm current version is older than new version.
•
If the current version is V1 OA8400 or greater, STOP - this bulletin does NOT apply.
•
If the current version is less than V10A8400, proceed to the next step.
© 2013 Lexus, a division ofToyota Motor Sales, USA
L-SB-0073-13
September 27J 2013
Page 5of10
Navigation System Firmware Update
Repair Procedure (Continued)
2. Update software version.

A. Select Back twice.
Figure 7.
Version Information

mv~1.r
I.MP
DlSP

1!7TOOCH
B. Select Program Update.
Figure 8.
C. Connect USB Drive SST to the USB port in

center console box.

NOTICE
Do NOT attempt to close armrest. Doing so

may result in damage to the USB Drive SST

or USB port
© 2013 Lexus, a division of Toyota Motor Sales, USA
C9
L-SB-0073-13
September 27, 2013
Navigation System Firmware Update
Repair Procedure (Continued)
D. Wait for the system to recognize the

- update media.
Figure 10.
E. Select OK.
Figure 11.
F. Wait for the upload to finish. This should take
Figure 12.
about 2 - 3 minutes.
. .• •
© 2013 Lexus, a division of Toyota Motor Sales, USA
Page 6of10
L-SB-0073-13
September 27, 2013
Navigation System Firmware Update
Repair Procedure (Continued)
G. Once the upload finishes, the ECU Selection

page will be displayed. Choose Select next to

the new version.
Figure 13.
H. Select OK to confirm update.
Figure 14.
!ml'l!ll
© 2013 Lexus, a division of Toyota Motor Sales, USA
Page 7of10
L-SB-0073-13
September 27, 2013
Navigation System Firmware Update
Repair Procedure (Continued)
I. Wait until update is complete. This should take

about 3 - 5 minutes.
Figure 15.
Figure 16.
J. Select OK
Figure 17.
© 2013 Lexus, a division of Toyota Motor Sales, USA
Page 8of10
L-SB-0073-13
September 27, 2013
Navigation System Firmware Update
Repair Procedure (Continued)
K. Cycle ignition to the OFF position and remo.te

the USB Drive SST.
L. Cycle ignition to ACC and wait for the update
Figure
1a.
m•
Figure 19.
111111•111111
to finish.
M. Following the update, the system should boot

up as usual with the LEXUS emblem.
Figure20.
© 2013 Lexus, a divis!on of Toyota Motor Sales, USA
Page 9of10
L-SB-0073-13
September 27, 2013
Page 10of10
Navigation System Firmware Update
Repair Procedure (Continued)
3. Confirm the software version is updated.

A. Perform sub-steps B - F of step 1 above to navigate to the Unit Version Information screen.

B. Confirm Program Version is V1 OA8400.
Figure 21.
C. Exit Service Mode by cycling ignition OFF or

holding down the HOME button for at least

5 seconds.
Figure 22.
NOTE

If the screen shown appears after start-up,

following the update, select OK.
© 2013 Lexus, a division of Toyota Motor Sales, USA

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