MERCEDES-BENZ USA, LLC
303 Perimeter Center North, Suite 202
Atlanta, GA, 30346
Phone: (770) 705-0600
Fax: (770) 705-0117
MBUSA.com

TO:

Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
RE: Service Campaign 2016080002 Model 166,

FROM: Thomas Brunner, Department Manager,
Vehicle Compliance and Analysis, Engineering
Services

Model Year 2016
Correct Torque of the (Engine) Hood Bolts

DATE:

August 19, 2016

IMPORTANT SERVICE CAMPAIGN LAUNCH INFORMATION
This Service Campaign is being launched today and the 77 affected vehicles are flagged in VMI.

Parts: No parts are required as this is a check and correct.
Owner Notification: As this is a voluntary customer care initiative, no customer letter will be mailed.

What’s the Issue:
Daimler AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain GLE class vehicles the
torque of the (engine) hood bolts may possibly not correspond to internal specifications. It is possible that noises may
develop. An authorized Mercedes-Benz dealer will check and correct the torque.
When scheduling customers for an appointment please ensure that you are aware of any open campaigns in VMI so
that the customer is advised about the time necessary to complete all campaigns.
Note: VMI must always be checked before performing campaigns to verify that the campaign is required on a specific
vehicle.
Dealers may also identify vehicles subject to a campaign through NetStar by selecting “Campaign” under the
Controlling tab. Only vehicles that have been retailed by the respective dealer will be displayed within this program.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality
and customer satisfaction
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCedes (1-800-367-6372).

Campaign No. 2016080002, August 2016

TO:

ALL MERCEDES-BENZ CENTERS

SUBJECT:

Model 166, Model Year 2016
Correct Torque of the (Engine) Hood Bolts

Daimler AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain GLE class
vehicles the torque of the (engine) hood bolts may possibly not correspond to internal specifications. It is
possible that noises may develop. An authorized Mercedes-Benz dealer will check and correct the torque.

Prior to performing this Service Campaign:


Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously
repaired.



Please review the entire Service Campaign bulletin and follow the repair procedure exactly as
described.

Approximately 77 vehicles are affected.

Order No. T-SC-2016080002
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.

2

Procedure
1. Torque left and right (engine) hood bolts (Circled, Figure 1) to: 10

.

Note:
Torque both bolts (circled) on right and left side of hood.

Figure 1 (shown on right side of hood)

Note:
The following allowable labor operation should be used when submitting a warranty claim for
this repair:
Warranty Information
Operation: Correct torque of left and right (engine) hood bolts (02-9606).
Damage Code
88 922 35 8

Operation Number
02-9606

Note
Operation Number labor times are subject to change.

T-SC-2016080002

Labor Time (hrs.)
0.1