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TECHNICAL BULLETIN
Q358 UPS7213-1bNAS2
11 DEC 2013

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools,
and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some
vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by 'do-ityourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land
Rover service facility to determine whether this bulletin applies to a specific vehicle.

Changes are highlighted in gray

SECTION: 415-00

Update Prior to Sale: Map Routing
AFFECTED VEHICLE RANGE:
Range Rover Sport (LW)
Model Year:
2014
VIN:
EA301065-EA326803
Range Rover (LG)
Model Year:
VIN:

2014
EA124997-EA144975

MARKETS:
NAS

CONDITION SUMMARY:
Situation: An issue has been identified with the navigation map routing on 2014 model year Range Rover Sport
and Range Rover vehicles within the listed VIN ranges where the routing algorithm tends to not utilize freeways
enough, taking customers onto highways and local roads rather than keeping them on the freeway for longer.
Action: Retailers are required to HOLD all affected vehicles within the listed VIN range that are in their control
and refrain from releasing the vehicles for new or used vehicle sale pending completion of the rework action
detailed in this Technical Bulletin. Unsold vehicles must have this performed prior to vehicle handover to the
customer.

PARTS:
No parts required

SPECIAL TOOLS:

NOTE: This document is an 'Active Bulletin' that will display a functional programming shortcut if
accessed within a diagnostic session using SDD.
SDD with latest SDD-DVD and Calibration File; first available on DVD135.08 v.152
Jaguar Land Rover-approved Midtronics Battery Power Supply
Refer to Workshop Manual / Service Instruction for any required tools

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WARRANTY:

NOTE: Check DDW to ensure that the vehicle is affected by this program prior to undertaking any
rework action. Repair procedures are under constant review, and therefore times / prices are subject to
change; those quoted here must be taken as guidance only. Refer to the Repair Times Searcher (RTS) on
TOPIx to obtain the latest repair time. At the time of confirming a booking for vehicle repair, ensure that
all outstanding Service Actions are identified to ensure the correct parts are available and adequate
workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code 'Q358' together with the relevant Option Code from the
table. The SRO and part information listed have been included for information only. The Option Code(s) that allows
for the drive in / drive out allowance can only be claimed if the vehicle is brought into the workshop for this action
alone to be undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 28 February 2014
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

DESCRIPTION

SRO

TIME
(HOURS)

PARTS

QTY. /
VALUE

Q358

B

Update Audio front control module
software

86.90.37 0.70

-

-

Q358

C

Update Audio front control module
software
Drive in/drive out

86.90.37 0.70
02.02.02 0.20

-

-

NOTE: Normal Warranty policies and procedures apply

SERVICE INSTRUCTION:
1.

CAUTION: Ensure all ignition 'ON' / ignition 'OFF' requests are carried out; failure to perform
these steps may cause damage to control modules in the vehicle.

CAUTION: A Jaguar Land Rover-approved Midtronics battery power supply must be connected
to the vehicle battery during SDD diagnosis / module programming.

NOTE: SDD must be loaded with DVD135.08 v.152 or later.
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.

2. Turn ignition 'ON' (engine not running).

3. Connect the Symptom Driven Diagnostics (SDD) system to the vehicle and begin a new session.

4. Follow the on-screen prompts, allowing SDD to read the VIN and identify the vehicle and initiating the data
collect sequence.

5. Select 'Diagnosis' from the Session Type screen.

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6. Select the 'Selected Symptoms' tab, and then select the following:
Electrical - Information and entertainment system - Navigation system - Route guidance

7. Select the 'Extras' tab.

8. From the Recommendations tab, select Run to perform the 'Configure existing module – Audio front control
module' option.

9. Follow all on-screen instructions to complete this task.

10. Exit the current session.

11. Disconnect the SDD and the battery power supply from the vehicle.

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