Bulletin #: 2128.1
Part ID: 9198

Advanced Technical Information

9

2022 Taycan – Ensuring Porsche Connect Functionality During Vehicle Handover
Vehicles Affected
Models

Model Year

Model Type

VIN Range

Vehicle-Specific Equipment

Taycan

2022

Y1A, Y1B

N/A

N/A

Revision History
Revision

Release Date

Changes

0

November 18, 2021

Original document

1

November 29, 2021

Service Information Update

Condition
During or immediately following Pre-Delivery Inspection (PDI) and Vehicle Handover of Model Year (MY) 2022
Taycan, the following conditions are found in the vehicle:
- SOS LED indicator in the overhead console is off or flashes red
- Some Porsche Connect services are not available (e.g. weather, online voice
control)
- Log in button grayed out when attempting to log in with Porsche ID and
Password
- Smart Service warnings are displayed sporadically
Figure 1

Technical Background
The Vehicle Handover function in the PIWIS Tester III launches a series of software routines that must complete in
order to allow full Porsche Connect functionality in a 2022 Taycan.
If the vehicle and the related backend systems do not successfully complete all routines in relative order, then vari-
ous features or functions in the vehicle will not work and sporadic errors are likely to occur.
The 2022 Taycan is not likely to complete all routines in order the first time due to necessary timing of both in-car
and backend routines.

AfterSales

November 29, 2021
Page 1 of 3

Bulletin #: 2128.1
Part ID: 9198

Advanced Technical Information

9

Service Information
A successful and 100% complete vehicle handover will require multiple work steps to ensure MIB (PCM) + Connect
CU + Over-The-Air-Function Controller (OTA-FC) are fully connected, synchronized, and able to provide full Porsche
Connect functionality.
1.
2.
3.
4.

5.

6.
7.
8.

Provide the vehicle with a Deutronics power supply (VAS 5908), put one vehicle key remote in the center
console cup holder, and switch on the ignition
Start the Vehicle Handover function using the latest PIWIS Tester Software (check the latest version number
here)
Select all applicable functions (Deactivate Flight mode …. Smart Service)
a.
Refer to the 2022 Taycan PDI Checklist for an overview of required steps
During the Vehicle Handover, Flight Mode Deactivation starts the eSIM Registration & Pairing process
Refer to ATI #2117, “Porsche Connect Cannot Function if SOS LED is Not Lit Green” for details on
a.
the eSIM R&P process. MY 2022 Taycan builds upon that R&P process and requires additional steps
for complete Porsche Connect functionality
b.
Check the status of the indicator light for the SOS Call button (Figure 1, A). It is likely flashing red
due to further required steps
Perform all remaining vehicle handover selections
a.
Install the instructions in the PCM
b.
Reset range calculation
c.
Specify Smart Service information
1)
Overview of component(s) without reset option --> informational screen only
2)
Overview of component(s) with permanent reset parameter --> select components for
reset, check the reset date and mileage of the component(s) scheduled to be reset and
correct, if necessary
3)
Overview of component(s) with variable reset parameter --> Check both Reset boxes then
F12 [>>] to the next screen to define the expiry dates for Main Inspection (24 months from
time of PDI) and Tire inflation kit (the expiration date on the tire sealant bottle in the front
trunk)
Review the Vehicle Handover completion screen. The SOS light in the overhead console is probably flashing
red.
Exit the vehicle handover screen; a Vehicle Analysis Log (VAL) will be required upon completion of the
Vehicle Handover, before customer delivery.
Take the vehicle + PIWIS Tester + VCI to a safe outdoor location with a relatively clear view of the sky to
ensure adequate Cellular (GSM) and Satellite (GPS) signals (for example, on top of a parking deck or a large
parking lot away from most large buildings and trees)
a.
Check the current eSIM connection via the PCM
i.
Home --> Devices --> […] Options --> Data Connection Settings --> embedded SIM card
status
ii.
Signal strength should show at least 2 of 5 bars; Cellular network is likely AT&T (indicates
roaming and incomplete eSIM R&P)
b.
Verify the current Time of Day is accurate to the minute in the instrument cluster and PCM, and
verify the Vehicle Location is accurate in the PCM --> Navigation map display
c.
Wait for 10 minutes after verifying the Time of Day and Location are accurate
d.
Use the PIWIS Tester to perform the ORU-Reset (“Online Remote Update – Reset”) function and
allow the eSIM R&P to continue
i.
Diagnostics --> OTA-FC --> Maintenance/Repairs --> ORU-Reset
e.
Check the eSIM connection status again via the PCM (above step 8.a.i)
i.
The Cellular network should change to Verizon, indicating eSIM R&P completion. This may
take approximately 5 minutes to complete. Once complete, the SOS light in the overhead
console should be green.

AfterSales

November 29, 2021
Page 2 of 3

Bulletin #: 2128.1
Part ID: 9198

Advanced Technical Information
9.
10.
11.
12.
13.

9

Use the PIWIS Tester and specify Smart Service information again via Diagnostics --> OTA-FC -->
Maintenance/Repairs --> Smart Service
Disconnect the PIWIS Tester and VCI
Close all lids and doors and lock the vehicle in an area of strong cellular service (at least 2 of 5 signal bars)
for 15 minutes
Unlock the vehicle and perform system checks
Perform a complete Service VAL after all systems are checked and before customer delivery.

Porsche recommends completing Porsche Connect setup in the vehicle during customer delivery. This is only
possible by entering the customer-supplied Porsche ID, password, and security PIN (sPIN) in the vehicle. The
customer is the Main User with Remote Access, and all relevant Porsche Connect licenses are set then verified
within the vehicle only after a successful log in.
Additional Information and Support
Detailed information regarding Porsche Connect and all related services can be found via the Porsche Connect page
on PPN.
Call or email the Contact Center directly with any questions or concerns. The Contact Center is available Monday
through Friday from 08:00 ET to 22:00 ET, on Saturday from 08:00 ET to 20:00 ET, and remains closed on Sundays
and US Holidays.
Customer Hotline
1-800-PORSCHE (1-800-767-7243)
Dealer Hotline
1-888-907-PCNA opt. 6 (1-888-907-7262 opt. 6)
Escalating Customer Cases
Dealers handling customer cases with 2022 Taycan connect activation can directly email connect.help@porsche.us
to request additional support and escalation. Be sure to include the customer’s VIN and a full description of steps
performed in addition to the current status.

Search Items
2022, Taycan, MIB, PCM, Connect, Porsche Connect, OTA, OTA-FC, ORU, ORU-Reset

Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are
written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in
order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and
may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins
are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester
are the ones that must be followed.

6000014520
©2021 Porsche Cars North America, Inc.

AfterSales

November 29, 2021
Page 3 of 3