NHTSA ID Number: 10204091
Manufacturer Communication Number: H382NAS1
TSB/Document Date: 2021-12-07
Summary
A potential issue has been identified on specific vehicles where, in locations where the vehicle has poor or no network connection, vehicles may experience intermittent resetting of the navigation system, following a recent Map Over The Air (MOTA) update. The navigation screen displayed on the Touchscreen will revert to the PIVI home screen and the navigation screen displayed in the instrument cluster panel will revert to displaying the manufacturer's logo. The system will self-recover and navigation will resume, however this fault may re-occur if the vehicle maintains poor or no network connection. No other vehicle features or systems are affected.
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H382NAS1 - Service Action - PIVI Navigation Updates | TOPIx
H382NAS1
TECHNICAL BULLETIN
18 NOV 2021
© Jaguar
Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional
Technicians with the knowledge, tools, and equipment required to do the job properly and
safely. It informs these Technicians of conditions that may occur on some vehicles, or provides
information that could assist in proper vehicle service. The procedures should not be performed
by 'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition described affects
your vehicle. Contact an authorized Jaguar service facility to determine whether this bulletin
applies to a specific vehicle.
SECTION:
100-00
SUBJECT/CONCERN:
Service Action - PIVI Navigation Updates
AFFECTED VEHICLE RANGE:
MODEL:
MODEL YEAR:
VIN:
E-PACE (X540)
2021
017303-025418
F-PACE (X761)
2021
665500-684730
XF (X260)
2021
Y89475-Y90123
MARKETS:
CANADA, USA
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CONDITION SUMMARY:
SITUATION:
A potential issue has been identified on specific vehicles where, in locations where the vehicle
has poor or no network connection, vehicles may experience intermittent resetting of the
navigation system, following a recent Map Over The Air (MOTA) update. The navigation screen
displayed on the Touchscreen will revert to the PIVI home screen and the navigation screen
displayed in the instrument cluster panel will revert to displaying the manufacturer's logo. The
system will self-recover and navigation will resume, however this fault may re-occur if the
vehicle maintains poor or no network connection. No other vehicle features or systems are
affected.
ACTION:
Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process
but must have it completed prior to vehicle handover to the customer. Affected vehicles already
in the hands of customers should be updated at the next available opportunity.
PARTS INFORMATION:
No parts required.
SPECIAL TOOLS INFORMATION:
Refer to TOPIx Workshop Manual/Service Instruction(s) for any required special tools.
SROS
DESCRIPTION
SRO
TIME
PIVI Navigation - Update
05.10.20
0.2
Drive in/drive out
10.10.10
0.2
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NOTES:
The 'PIVI Navigation - Update' SRO provides enough time to download the required
navigation data and initiate the update.
Repair procedures are under constant review, and therefore times are subject to
change; those quoted here must be taken as guidance only. Always refer to TOPIx to
obtain the latest repair time.
WARRANTY INFORMATION
Warranty claims should be submitted quoting program code H382 with the relevant option code
from the table below. As option codes are used there is no requirement for you to enter SROs or
parts, these are included for information only.
PROGRAM CODE
OPTION
DESCRIPTION
SRO
TIME
H382
A
PIVI Navigation - Update
05.10.20
0.2
H382
B
PIVI Navigation - Update
Drive in/drive out
05.10.20
10.10.10
0.2
0.2
NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the
vehicle has been brought back into the workshop for this action alone to be undertaken.
Warranty claims should be submitted in accordance with the current Jaguar Land Rover (JLR)
Global Warranty Manual, and its amendments, unless stated otherwise in this bulletin.
This program is valid for a limited time only. Warranty claims with a repair date prior to
November 30, 2023 closure date must be submitted for payment within 30 calendar days of
completion of the repair.
SERVICE INSTRUCTION
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H382NAS1 - Service Action - PIVI Navigation Updates | TOPIx
Update the PIVI navigation data, (see TOPIx workshop manual section 415-01:
Description and Operation - Navigation System Map Updates (Asia, Pacific, Europe,
Mena, North America, Overseas). Complete the 'MAP/NEW MAP INSTALLATION
PROCESS' detailed within the 'Operation' section.
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TSB/Document ID: H382NAS1
Replacement Service Bulletin Number:
MFR Communication Date: 2021-11-18
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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