NHTSA ID Number: 10204085
Manufacturer Communication Number: No. 169-21-2
TSB/Document Date: 2021-12-07
Summary
Technical information for OTA map update failed, navigation map view in black, and incomplete on PCM screen.
Service
Technical Information
169/21 ENU
9941
9
OTA Map Update Failed/Navigation Map View Black/Incomplete on PCM Screen (169/21)
Model Line:
Cayenne (9YA/9YB)
Model Year:
As of 2018 up to 2021
Concerns:
Porsche
Communication Management (PCM 5.0)
Information:
The customer complains about the message 'Fault during map update' and/or a black/incomplete
display of the navigation map on the PCM screen after or during the online map update. The
following complaints can occur:
•
•
•
The Online Map Update can be downloaded, but the installation then aborts.
The Online Map Update can be downloaded and the installation is performed, but the map data is
then corrupt.
Road data is missing in some map regions.
In the event of these complaints, the navigation map view on the PCM screen is then black/incomplete
and displays the message 'Fault during map update'. It is not possible to perform a map update again via
OTA or SD card.
Action required: Delete the navigation database using the PIWIS Tester with PIWIS Tester software version 40.650.030
(or higher) installed and then perform an update using an SD card.
Model Line:
Macan (95B)
Concerns:
Porsche Communication Management (PCM 5.0)
Information:
The customer complains about the message 'Fault during map update' and/or a black/incomplete
display of the navigation map on the PCM screen after or during the online map update. The
following complaints can occur:
•
•
•
The Online Map Update can be downloaded, but the installation then aborts.
The Online Map Update can be downloaded and the installation is performed, but the map data is
then corrupt.
Road data is missing in some map regions.
In the event of these complaints, the navigation map view on the PCM screen is then black/incomplete
and displays the message 'Fault during map update'. It is not possible to perform a map update again via
OTA or SD card.
Action required: Delete the navigation database using the PIWIS Tester with PIWIS Tester software version 40.650.030
(or higher) installed and then perform an update using an SD card.
AfterSales
Nov 24, 2021
Page 1 of 9
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Service
Technical Information
ENU 169/21
9941
Model Line:
911 (992)
Concerns:
Porsche Communication Management (PCM 5.2)
Information:
The customer complains about the message 'Fault during map update' and/or a black/incomplete
display of the navigation map on the PCM screen after or during the online map update. The
following complaints can occur:
•
•
•
The Online Map Update can be downloaded, but the installation then aborts.
The Online Map Update can be downloaded and the installation is performed, but the map data is
then corrupt.
Road data is missing in some map regions.
In the event of these complaints, the navigation map view on the PCM screen is then black/incomplete
and displays the message 'Fault during map update'. It is not possible to perform a map update again via
OTA or SD card.
Action required: Delete the navigation database using the PIWIS Tester with PIWIS Tester software version 40.650.030
(or higher) installed and then perform an update using an SD card.
Required tools - 911 (992)
Tools:
Information
The 911 (992) is equipped with either a lithium starter battery (I-no. J2A) or an AGM starter battery
(I-no. J0V, J4K) as standard.
This depends on the following:
•
Country version
•
Model type
•
Vehicle equipment
Lithium starter batteries must only be charged using a suitable battery charger that has a current
and voltage-controlled charge map.
For further information about the battery chargers to be used, see the relevant Workshop Manual.
Workshop Manual '270689 Charging battery/vehicle electrical system'
•
•
Nov 24, 2021
Page 2 of 9
Battery charger with a current rating of at least 90 A and, if required, also with a current and
voltage-controlled charge map for lithium starter batteries, e.g. vAS 5908 battery charger
90A
9900 - PIWIS Tester 3 with PIWIS Tester software version 40.650.030 (or higher) installed
AfterSales
Service
Technical Information
169/21 ENU
9941
9
Required tools - Cayenne (9YA/9YB)
Tools:
Information
The Cayenne is equipped as standard with a lithium starter battery, which must only be charged using
suitable battery chargers.
For further information about the battery chargers to be used, see the relevant Workshop Manual.
Workshop Manual '2706IN General information on the 12-volt lithium-ion battery' and Workshop
Manual '270689 Charging vehicle electrical system battery'
•
•
Battery charger with a current rating of at least 90 A and a current and voltage-controlled
charge map for lithium starter batteries, e.g. VAS 5908 Battery charger 90A
9900 - PIWIS Tester 3 with PIWIS Tester software version 40.650.030 (or higher) installed
Required tools - Macan (95B)
Tools:
•
•
9900 - PIWIS Tester 3 with PIWIS Tester software version 40.650.030 (or higher) installed
Battery charger with a current rating of at least 90 A and - if required - also with a current and
voltage-controlled charge map for lithium starter batteries, e.g. VAS 5908 Battery charger,
90 A
For further information about the battery chargers to be used, see the relevant Workshop Manual.
Workshop Manual '270689 Charging vehicle electrical system battery'
Preparatory work - 911 (992)
NOTICE
Fault entry in the fault memory and/or control unit coding aborted due to undervoltage.
•
Increased power consumption during diagnosis can cause a drop in voltage, which can result in one or
more fault entries and cancel the diagnostic process.
Before starting control unit diagnosis, connect a suitable battery charger with a current rating of at least
90 A to the vehicle.
NOTICE
Control unit coding will be aborted if the WiFi connection is unstable.
•
An unstable WiFi connection can interrupt communication between the PIWIS Tester and the vehicle
communication module (VCI). As a result, control unit diagnosis may be aborted.
During control unit diagnosis, always connect the PIWIS Tester to the vehicle communication module (VCI)
via the USB cable.
AfterSales
Nov 24, 2021
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Service
Technical Information
ENU 169/21
9941
NOTICE
Control unit coding will be aborted if the driver's key is not recognized
•
If the driver's key is not recognized in the vehicle, coding cannot be started or will be interrupted.
Place the driver's key with the back facing down in the area in front of the storage compartment under
the armrest (emergency start tray) in order to guarantee a permanent radio link between the vehicle and
driver's key.
Work Procedure: 1
Connect a suitable battery charger, e.g. Battery charger 90A, to the jump-start terminals in the
boot and switch it on.
2
Place the driver's key with the back facing down in the
area in front of the storage compartment under the
armrest (emergency start tray) in order to guarantee
a permanent radio link between the vehicle and
driver's key Emergency start tray.
3
Connect 9900 - PIWIS Tester 3 to the vehicle
communication module (VCI) via the USB cable.
Then connect the communication module to the
vehicle and switch on the PIWIS Tester.
Emergency start tray
4
Switch on the ignition.
5
On the PIWIS Tester start screen, call up the 'Diagnostics' application.
The vehicle type is then read out, the diagnostic application is started and the control unit selection
screen is populated.
Preparatory work - Macan (95B)
NOTICE
Fault entry in the fault memory and/or control unit coding aborted due to undervoltage.
•
Increased power consumption during diagnosis can cause a drop in voltage, which can result in one or
more fault entries and cancel the diagnostic process.
Before starting control unit diagnosis, connect a suitable battery charger with a current rating of at least
90 A to the vehicle.
NOTICE
Control unit coding will be aborted if the WiFi connection is unstable.
•
An unstable WiFi connection can interrupt communication between the PIWIS Tester and the vehicle
communication module (VCI). As a result, control unit diagnosis may be aborted.
Nov 24, 2021
Page 4 of 9
AfterSales
Service
Technical Information
169/21 ENU
9941
9
During control unit diagnosis, always connect the PIWIS Tester to the vehicle communication module (VCI)
via the USB cable.
1
Connect a battery charger with a current rating of at least 90 A, e.g. Battery charger 90A, to the
jump-start terminals in the engine compartment and switch it on.
2
Switch on the ignition using the original driver's key.
On vehicles with "Porsche Entry & Drive", replace the control unit in the ignition lock with the original
driver's key, if necessary.
3
Connect 9900 - PIWIS Tester 3 to the vehicle communication module (VCI) via the USB cable.
Then connect the communication module to the vehicle and switch on the PIWIS Tester.
4
Switch on the ignition.
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TSB/Document ID: No. 169-21-2
Replacement Service Bulletin Number:
MFR Communication Date: 2021-11-24
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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