Required

4

4

ML3Z-6584-G

Left Valve Cover Gasket

1

1

HL3Z-6584-A

Right Valve Cover Gasket

1

1

HL3Z-9439-A

Intake Port Gasket - Package Contains 3 Pieces, 6
Pieces Required

2

6

W503275-S437

High Pressure Fuel Tube Retaining Bolt - Package
Contains 4 Pieces, 1 Piece Required

1

1

W503280-S437

High Pressure Fuel Tube Retaining Bolt - Package
Contains 4 Pieces, 1 Piece Required

1

1

W714498-S900

High Pressure Pump Mounting Bolt - Package Contains
4 Pieces, 2 Pieces Required

1

2

AA5Z-9E583-A

High Pressure Pump O-ring

1

1

HL3Z-8507-A

Coolant Pump Gasket

1

1

BR3Z-8527-A

Coolant Pump O-ring

1

1

HL3Z-6A340-A

Crankshaft Pulley Shaft Bolt

1

1

XW4Z-6700-AA

Front Crankshaft Seal

1

1

BR3Z-6020-A

Front Cover Coolant Pipe Seal

1

1

© Copyright 2021 Ford Motor Company

ATTACHMENT II
Page 2 of 4
Customer Satisfaction Program 21N03 – Supplement #3
Certain 2017-2020 Model Year F-150, 2018-2020 Expedition, and 2018-2020 Navigator Vehicles
Equipped with a 3.5L GTDI Engine
Cam Phaser Replacement
BR3Z-6C535-A

Oil Pump Electrical Connector Seal

1

1

AA5Z-6714-A

Oil Filter

1

1

TA-357

Motorcraft® High Performance Engine RTV Silicone

As Needed

ZC-30-A

Motorcraft® Silicone Gasket Remover

As Needed

ZC-31-B

Motorcraft® Metal Surface Cleaner

As Needed

VC-13-G

Motorcraft® Orange Antifreeze/Coolant Concentrated
(All Markets Except Canada)

As Needed

CVC-13-G

Motorcraft® Orange Antifreeze/Coolant Concentrated
(Canada Only)

As Needed

VC-13-G

Motorcraft® Yellow Antifreeze/Coolant Concentrated
(All Markets Except Canada)

As Needed

CVC-13-G

Motorcraft® Yellow Antifreeze/Coolant Concentrated
(Canada Only)

As Needed

XO-5W30-Q1SP

Motorcraft® SAE 5W-30 Premium Synthetic Blend
Motor Oil (All Markets Except Canada)

As Needed

CXO-5W30-LSP6

Motorcraft® SAE 5W-30 Super Premium Motor Oil
(Canada Only)

As Needed

ZC-20

Motorcraft® Engine Shampoo and Degreaser (All
Markets Except Canada)

As Needed

CXC-66-A

Motorcraft® Engine Shampoo (Canada Only)

As Needed

PM-4-A

Motorcraft® Metal Brake Parts Cleaner (Compliant With
Low Volatile Organic Compound Requirements As
Required In Some USA States)

As Needed

PM-4-B

Motorcraft® Metal Brake Parts Cleaner (Not Compliant
With Volatile Organic Compound Requirements)

As Needed

Parts To Inspect And Replace Only If Necessary
HL3Z-9H486-A

Upper Intake Manifold Gaskets - Package Contains 6
Pieces

If Needed

BR3Z-6C535-A

VCT Oil Control Seal

If Needed

BR3Z-6C535-B

Spark Plug Tube Seal

If Needed

HL3Z-9417-A

High Pressure Pump Mounting Plate Seal

If Needed

BL3Z-9374-A

High Pressure Pump Mounting Plate O-ring

If Needed

HL3Z-8507-D

Thermostat Housing O-ring

If Needed

HL3Z-8527-A

Thermostat Housing O-ring

If Needed

© Copyright 2021 Ford Motor Company

ATTACHMENT II
Page 3 of 4
Customer Satisfaction Program 21N03 – Supplement #3
Certain 2017-2020 Model Year F-150, 2018-2020 Expedition, and 2018-2020 Navigator Vehicles
Equipped with a 3.5L GTDI Engine
Cam Phaser Replacement
HL3Z-8590-A

Water Pump Outlet O-ring

If Needed

HL3Z-9J323-C
High Pressure Pump to Rail Tube
If Needed
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).

•

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement and
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.

© Copyright 2021 Ford Motor Company

ATTACHMENT II
Page 4 of 4
Customer Satisfaction Program 21N03 – Supplement #3
Certain 2017-2020 Model Year F-150, 2018-2020 Expedition, and 2018-2020 Navigator Vehicles
Equipped with a 3.5L GTDI Engine
Cam Phaser Replacement
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.

© Copyright 2021 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 5
CUSTOMER SATISFACTION PROGRAM 21N03-S3

CERTAIN 2017-2020 MODEL YEAR F-150, 2018-2020 EXPEDITION, AND 2018-2020
NAVIGATOR VEHICLES EQUIPPED WITH A 3.5L ECOBOOST ENGINE — CAM
PHASER REPLACEMENT
SERVICE PROCEDURE
NOTE: This procedure will only resolve noise concerns with the cam phasers. The two noise concerns
that a phaser can make is a cold engine start rattle and a hot idle knock. These sound clips are
representative of a cam phaser noise.

i. Sound captured of a cold engine rattle. Click Here.
ii. Sound captured of a hot idle knock. Click Here.

NOTE: The following parts may be reused for this repair if no damage is present.

• Intake gaskets (HL3Z-9H486-A).
• High pressure fuel tube (HL3Z-9J323-C) may be reused for this repair, if the fuel tube
has not previously been reused. The high-pressure fuel pump to fuel rail high-pressure
fuel tube flare nuts must be torqued to 32 Nm +/-2 Nm when reusing the fuel tube for
this FSA.
• VCT solenoid seals (BR3Z-6C535-A) and spark plug tube seals (BR3Z-6C535-B)
should continue to be reused if no damage is present.

1. Replace all 4 Variable Camshaft Timing (VCT) units. Please follow the Workshop Manual (WSM)
procedures in Section 303-01C for F-150 and 303-01 for Expedition and Navigator.
NOTE: Do not replace any additional VCT or engine timing related components.

• It is not necessary to remove the two left valve cover camshaft sensors.
• All the VCT solenoid and spark plug tube seals require inspection, but not all require
replacement.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford,
all parts replaced under this FSA must be scrapped in accordance with all applicable local, state
and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021

ATTACHMENT III
PAGE 2 OF 5
CUSTOMER SATISFACTION PROGRAM 21N03-S3

Module Reprogramming
NOTE: All vehicles are to have the Powertrain Control Module (PCM) reprogrammed regardless of
symptoms.
NOTE: If any other Diagnostic Trouble Codes (DTC's) are present in the PCM and the engine light is
illuminated, record them on the repair order and advise the customer that this update will not
repair these issues and that the DTC's will be cleared but will return again after this update.
F-150 VEHICLES
2. Connect a battery charger to the 12 volt battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: Make sure the Integrated Diagnostic Software (IDS) computer does not enter sleep mode during
programming.
3. Reprogram the PCM using the latest IDS release. Make sure you are connected to the Internet prior to
reprogramming. Make sure to select "Yes" at the beginning of the procedure when asked if
programming the vehicle is due to an engine shudder.

NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
4. Clear all DTC's.
5. Disconnect the battery charger from the 12 volt battery once the reprogramming has completed.
NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy
which allows the vehicle's computer to learn the transmission's unique parameters and improve
shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process.
This re-learning process may result in firmer than normal upshifts and downshifts for several days.

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021

ATTACHMENT III
PAGE 3 OF 5
CUSTOMER SATISFACTION PROGRAM 21N03-S3

EXPEDITION AND NAVIGATOR VEHICLES
6. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the VCM is properly connected to the DLC.
7. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
8. Click 'Read VIN from Vehicle' or manually enter the VIN.
NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed
on the RH side of the screen. Modules that are communicating are highlighted in green.
9. Select Toolbox tab.
10. From the list on the LH side of the screen, select the PCM.
11. From the list on the RH side of the screen, select PCM - Powertrain Control Module (PCM) Software
Update.
12. Click RUN. Follow all on-screen instructions carefully. Make sure to select "Yes" at the beginning of
the procedure when asked if programming the vehicle is due to an engine shudder.
13. From the list on the RH side of the screen, select Self-Test and click RUN.
14. Click the Run Selected Tests button in the lower right.
15. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
16. Disconnect the battery charger from the 12V battery once the programming has completed.
NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy
which allows the vehicle's computer to learn the transmission's unique parameters and improve
shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process.
This re-learning process may result in firmer than normal upshifts and downshifts for several days.

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2021

ATTACHMENT III
PAGE 4 OF 5
CUSTOMER SATISFACTION PROGRAM 21N03-S3

Important Information for Module Programming when using IDS

NOTE: When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool
connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module: