Classification:

Reference:

AN18-012D

Date:

NTB18-031D

October 27, 2021

2016-2018 NISSANCONNECT NAVIGATION SYSTEM
SOFTWARE UPDATE TO RESOLVE SEVERAL ISSUES
This bulletin has been amended. See AMENDMENT HISTORY on page 14.
Please discard previous versions of this bulletin.

APPLIED VEHICLES:

2016-2017 Altima (L33)
2016-2018 Frontier (D40)
2016-2017 Juke (F15)
2018 NV200 (M20)
2016-2017 Rogue (T32)

2017 Rogue Hybrid (T32H)
2017-2018 Rogue Sport (J11)
2016-2018 Sentra (B17)
2017-2018 Titan (A61)
2016-2018 Titan XD (A61)

APPLIED VIN & DATE:

2016 Frontier:
Built after 1N6(*)D0(***)GN 727602 // January 4, 2016

APPLIED SYSTEM:

Vehicles equipped with navigation

IF YOU CONFIRM
One or more of the following is occurring:







The navigation system intermittently reboots:
 At random or while listening to SXM or on a Bluetooth hands-free phone call.
Loud booming noise from the speakers while on a Bluetooth hands-free call.
Navigation screen illumination does not change at night as designed.
AM/FM signal strength issues.
In-vehicle downloads in NissanConnect Services do not work. (Connected Search,
Destination Assistance Download, Sync feeds.)
A status message “Voice Recognition is initializing, please wait” is displayed when
pressing the voice recognition button 2-3 minutes after the ignition is first turned ON.
NOTE: If the message is displayed within the first 2-3 minutes, this is normal. The
voice recognition is loading phonebook contacts into its system.

AND


The software version has been confirmed as “needs update” (steps 1-4).

ACTION
Perform the SERVICE PROCEDURE, starting on page 3, and reprogram the navigation
system if instructed to do so.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/16

REQUIRED SPECIAL TOOL

NTB18-031 / “F220”



Each dealer was mailed one USB drive
(Figure 1) free of charge, from Bosch.



Please discard any USB drives with the
previous software version.
Figure 1



If the USB drive shown in Figure 1 cannot be located/used, download the
update-software from ASIST onto a USB drive.
 Use Special Tool USB drive J-52727-1
(Figure 2).
NOTE: The update-software must be the
only file on the USB drive.
Figure 2
 Additional USB drives may be purchased
from Tech•Mate: nissantechmate.com or
1-800-662-2001.

2/16

NTB18-031D

SERVICE PROCEDURE

Check the Software Version

1.

Turn the audio system OFF.

2.

Access the SERVICE MENU.
a. Push and hold the APPS button.
b. Turn the TUNE-SCROLL knob as follows:
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Continue this pattern until the SERVICE MENU screen is displayed
(Figure 3).

3.

Select Version.

Figure 3
4.

Check the Software version.
Is the software version F220?
XXXX



NO: Proceed to step 5.



YES: This bulletin does not
apply. Do not reprogram the
navigation system. Proceed to
CLAIMS INFORMATION on
page 14.
Figure 4

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NTB18-031D

Download Update-Software from ASIST (if needed)
NTB18-031 / “F220”

NOTE: If the USB drive shown in Figure 5
is available to use for the reprogramming
procedure, skip to Update the Navigation
System on page 8.

Figure 5

IMPORTANT: Before starting, make sure:

5.



ASIST is connected to the internet.



ASIST has been synchronized (updated) to the current date.

Insert special tool USB drive J-52727-1 into the CONSULT PC.


If update-software F220 has already been downloaded onto special tool USB drive
J-52727-1 from a prior service procedure, skip to step 14 on page 8.

NOTE:
 Special tool USB drive J-52727-1 is the only USB drive approved for use with
this procedure if the original USB drive (Figure 5) is not available.
 The update-software is estimated to take 1 hour to download to the USB drive.
 The update-software must be the only file on the USB drive.

4/16

NTB18-031D

6.

Open ASIST.

7.

Select Specialty Tools, and then select Infotainment Software Updates.

Specialty Tools
Infotainment Software Updates

Figure 6

8.

Select the check box next to the F220 update-software (Figure 7).

9.

Use the drop-down menu and select the location of the USB drive that was inserted
into the CONSULT PC in step 5 on page 4.

Check
box

Version:

D:\

USB drive
location

F220

Update-software

Drop-down
menu

Figure 7

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NTB18-031D

10.

Select Download (Figure 7 on page 5), and then wait for the download to complete.


The update-software is estimated to take 1 hour to download to the USB drive.



If, while attempting to download the software, you receive the message shown in
Figure 8:
a. First, attempt to clear space on the CONSULT PC hard drive.
b. If space on the hard drive cannot be cleared, email Bosch at
nissan.dealers@us.bosch.com for additional options.

Figure 8

11.

Select OK.
D:\ Copy Process Completed

Figure 9

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NTB18-031D

12.

Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a. From the CONSULT PC toolbar, select the Safely Remove Hardware icon.


The icon is on the toolbar, or can be found after selecting the arrow.

b. Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB
drive may corrupt the update-software.


If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.

Safely Remove
Hardware icon

USB Drive (E:)

Arrow on toolbar

Figure 10

13.

Close all ASIST Infotainment Software Update screens.

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NTB18-031D

Update the Navigation System

14.

Connect a battery maintainer or smart charger set to reflash mode or a similar setting.
NOTE: The reprogram will take approximately 35 minutes to complete after the
Update button is selected in step 26.

15.

Set the parking brake.

16.

Cycle the ignition to ON, engine OFF.

17.

Turn ON the hazard lights to prevent the BCM from going into battery saver mode.
IMPORTANT: The hazards must remain ON until the software update has been
completed.

NOTE: After performing steps 14 - 17, if at any time during this procedure the status
message “Update Failed !” is displayed with the direction to “Insert update media” while a
countdown from 60 is displayed, or if the audio unit continuously reboots (restarts): insert
the USB drive and then skip to step 27 on page 11.

18.

Write down the radio settings.
PRESETS
AM
FM 1
FM 2
SAT 1
SAT 2
SAT 3
BASS

1

2

TREBLE

3

BALANCE

8/16

4

FADE

5

6

SPEED SEN.
VOL.

NTB18-031D

19.

Turn the audio system OFF.

20.

Access the SERVICE MENU.
a. Push and hold the APPS button.
b. Turn the TUNE-SCROLL knob as follows:
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Continue this pattern until the SERVICE MENU screen is displayed
(Figure 11).

21.