Service Action
Code: 93M3
Subject
Release Date

Drivetrain Software
November 16, 2021

Country

Beginning
Model
Year

Ending
Model
Year

Vehicle

USA
CAN

2019
2019

2019
2019

E‐TRON QUATTRO
E‐TRON QUATTRO

Affected Vehicles

Vehicle
Count
10,258
914

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

About this Service
Action
Code Visibility



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

A software update to improve range is being carried out on Audi e-tron vehicles.
On or about November 16, 2021, the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in November 2021. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on December 03, 2026. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal costs associated with this repair will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2021

93M3 Page 1 of 11

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number

93M3

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark labor as causal
Do not claim wash/loaner under this action
RP

LABOR
Labor Op

Time Units

Description

2706 89 50

10

Connect battery charger

9350 25 99

Time stated on
diagnostic protocol

Perform software update

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2021

93M3 Page 2 of 11

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject: Service Action 93M3 – Drivetrain Software
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a service action on certain 2019
model year Audi e-Tron quattro vehicles. Our records show that you are the owner of a vehicle affected by this action.
About this Service Action:

A software update to improve range is being carried out on Audi e-tron vehicles.
This software update will take about two hours to complete and will be performed for you free of charge.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon as
possible to schedule this service. Please keep in mind that your dealer may need additional time for
the preparation of the repair, as well as to accommodate their daily workshop schedule. For your
convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a
dealer near you and schedule this service.
This service action will be available for you free of charge only until December 03, 2026. If you wish
to have this service performed after that date, your dealer’s normal costs associated with this software
update will apply.

Lease vehicles and address
changes

If you are the lessor and registered owner of the vehicle identified in this action, please forward this
letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have changed
your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail it to
us so we can update our records.

Can we assist you further?

If your authorized Audi dealer fails or is unable to complete this work free of charge within a reasonable
time, please contact Audi Customer Experience at 1-800-253-2834 or via our “Contact Us” page at
www.audiusa.com.

Checking your vehicle for open
Recalls and Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service campaign, please visit
the Recall/Service Campaign Lookup tool at www.audiusa.com and enter your Vehicle Identification
Number (VIN).

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle continues to meet
and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2021

93M3 Page 3 of 11

Customer Letter Example (Canada)

This notice applies to your vehicle: ,
Subject:

Service Action 93M3 – Drivetrain Software

Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a service action
on certain 2019 model year Audi e-Tron quattro vehicles. Our records show that you are the owner of a vehicle affected by this
action.
About this Service
Action:

What should you do?

A software update to improve range is being carried out on Audi e-tron vehicles.
This software update will take about two hours to complete and will be performed for you free of
charge.
In order to limit any possible inconvenience, please contact your authorized Audi dealer as soon
as possible to schedule this service. Please keep in mind that your dealer may need additional
time for the preparation of the repair, as well as to accommodate their daily workshop schedule.
This service action will be available for you free of charge only until December 03, 2026. If you
wish to have this service performed after that date, your dealer’s normal costs associated with this
software update will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please forward
this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have
changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card
and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge within a
reasonable time, please contact Audi Customer Relations Monday through Friday from 8AM to
8PM EST at 1-800-822-2834 or via our “Contact Audi Canada” page at www.audi.ca.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2021

93M3 Page 4 of 11

Required Tools

Battery Tester/Charger

Diagnostic Tester

- GRX3000VAS-

-VAS6150X/VAS6160X-

(or equivalent)

(or equivalent)

Repair Instruction
Section A - Check for Previous Repair



Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.


Confirm the Campaign/Action is open .
If the status is closed, no further work is required.



Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed first.


All Safety Recalls must be completed prior to
completing this campaign.
Proceed to Section B

NOTE