NHTSA ID Number: 10203503
Manufacturer Communication Number: ABOM11092021
TSB/Document Date: 2021-11-16
Summary
Dealer Message - Today, November 9, 2021, American Honda
is announcing a product improvement campaign (PIC) for certain 2018-2020 Accord and 2019-2020 Insight vehicles to update the telematics control unit (TCU) software for an upcoming network service change. Do an iN VIN status inquiry to determine which units in your inventory are affected.
INTERACTIVE NETWORK
Next Unread Message
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Sent on
11
From
Brad Ortloff, Manager of Auto Campaigns and Recalls
Subject
Product Improvement: 2018-2020 Accord, Insight OTA Software Update
09
2021
Expires on 12
27
2021
DATE:
November 9, 2021
TO:
All Honda Sales, Service, & Parts Managers, and Personnel
FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls
Re:
Product Improvement: 2018-2020 Accord, Insight OTA So ware Update
Today, November 9, 2021, American Honda is announcing a product improvement campaign (PIC) for
certain 2018-2020 Accord and 2019-2020 Insight vehicles to update the telema cs control unit (TCU)
so ware for an upcoming network service change. Do an iN VIN status inquiry to determine which units in
your inventory are affected.
American Honda requests that all vehicles be updated prior to sale to ensure customer confidence and
sa sfac on.
BACKGROUND
By February 2022 the current 3G network that vehicles connect to for services will no longer be in
service. The TCU Over the Air Update (OTA) must be completed prior to February 2022 to allow vehicles to
connect to the new VoLTE network and con nue communica ons.
REPAIR
Affected vehicles will require a TCU so ware update via the OTA system. The so ware is available at the
me of this message and may be performed by dealerships or by the customer via their vehicle’s OTA
update func on.
Note: Certain 2018 Accord vehicles under this PIC are also affected by a safety recall under service
bulle n 18-092: Safety Recall: 2018 Accord Rear Backup Camera. Any unrepaired vehicles under this recall
must have that so ware update performed first for this TCU OTA update to perform correctly.
PARTS
There are no parts needed for this campaign.
TOOLS
There are no special tools needed for this campaign.
SERVICE BULLETIN
Service bulle n 21-085, Product Improvement: Mul -Model 3G OTA TCU So ware Update,has beenposted to
the Service Informa on System (SIS) as of November 9, 2021. It includes so ware, repair, and warranty
informa on related to this campaign.
CUSTOMER NOTIFICATION
American Honda Motor Co., Inc.
Page 1 of 2
INTERACTIVE NETWORK
American Honda expects to complete customer no fica on by end of December 2021. As of today, the
OTA so ware is available to customers to allow them to update their vehicles.
As always, be sure to do an iN VIN status inquiry for all vehicles passing through your dealership to
determine eligibility for any open campaigns.
American Honda Motor Co., Inc.
Page 2 of 2
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TSB/Document ID: ABOM11092021
Replacement Service Bulletin Number:
MFR Communication Date: 2021-11-09
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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