NHTSA ID Number: 10203470
Manufacturer Communication Number: 21V700
TSB/Document Date: 2021-11-11
Summary
The Shyft Group
Inc. (Spartan Chassis) has decided that a defect relating to motor vehicle safety exists in specific motorhomes built on Spartan chassis (NHTSA #21V 589). In response, Newmar Corporation is issuing recall NHTSA # 21V 700 and TC # 2021-551. On certain motorhomes, under certain conditions, the instrument cluster may intermittently go blank for a brief period of time while the vehicle is in motion. Gauge data or indicators may appear to be delayed or slow to update prior to the instrument cluster going blank. Without the instrument cluster displaying important information such as the vehicle's speed, there may be an increased risk of a crash.
Newmar Corporation
PO Box 30
Nappanee, IN 46550
RSB 573
November 8, 2021
NHTSA #21V 700
TC #2021-551
RECALL SERVICE BULLETIN
AFFECTED MODELS
2019 – 2021 :: Dutch Star, Mountain Aire, London Aire, Essex, King Aire
2021 :: New Aire
DESCRIPTION
The Shyft Group Inc. (Spartan Chassis) has decided that a defect relating to motor vehicle safety
exists in specific motorhomes built on Spartan chassis (NHTSA #21V 589). In response,
Newmar Corporation is issuing recall NHTSA # 21V 700 and TC # 2021-551.
ISSUE
On certain motorhomes, under certain conditions, the instrument cluster may intermittently go
blank for a brief period of time while the vehicle is in motion. Gauge data or indicators may
appear to be delayed or slow to update prior to the instrument cluster going blank. Without the
instrument cluster displaying important information such as the vehicle's speed, there may be
an increased risk of a crash.
UNITS AFFECTED
Refer to the attached population list for specific VIN numbers supplied by Spartan for the
coaches that may be affected.
CORRECTIVE ACTION
Repairs will be performed by Spartan authorized service facilities. The Shyft Group (Spartan)
will provide work instructions and any necessary parts to complete the recall procedure.
CUSTOMER ACTION
Contact Spartan Chassis at 1-800-543-4277 (Opt. 0) to locate a Qualified Service Center near
you. If you need further assistance, contact the Newmar service department at 1-800-731-8300.
A brand specialist will assist you in scheduling an appointment to have this repair completed.
DEALER ACTION
Contact Spartan. If you need assistance connecting with Spartan, contact your Newmar Service
Account Manager.
NOTE
Newmar will not be authorizing this repair. Spartan will authorize and schedule this repair.
IMPORTANT: Please read this bulletin in its entirety prior to beginning any diagnosis or repairs.
NOTICE: Any technical information published in this bulletin is intended for use only by a qualified, Newmar-authorized service technician. Newmar is not responsible for the misuse of this information.
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TSB/Document ID: 21V700
Replacement Service Bulletin Number:
MFR Communication Date: 2021-11-08
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MFR Component System:
MFR Component Subsystem:
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