NHTSA ID Number: 10203369
Manufacturer Communication Number: TJ3544050
TSB/Document Date: 2021-11-08
Summary
latest version software needs to update.
VOLVO
CAR
SERVICE AND PARTS BUSINESS
Technical Journal
TITLE:
Echo heard on phone call
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 35440.5.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2021-06-15
2021-07-01
FUNC GROUP:
3930
FUNC DESC:
Equipment for entertainment
(radio/TV/VC
Page 1 of 2
“Right first time in Time”
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
When using a phone connected to the car’s infotainment system (via Bluetooth, CarPlay, Android Auto,
etc.), the caller on the opposite end of the call (landside) may hear an echo when speaking.
See information below under Service.
CSC Customer Symptom Codes
Code
7M
7S
HM
Description
Cellular phone/Other party cannot hear/Handsfree
Cellular phone/Other cellular phone problems
Cellular phone/Other party cannot hear/Unsure when/at all times
Vehicle Type
Type
224
225
227
234
235
236
Eng
Eng
Desc
Sales
Body
Gear
Steer
Model Year
2019-2020
2019-2020
2019-2020
2019-2020
2019-2020
2019-2020
Plant
Chassis range
-
Struc Week
Range
201835-202021
201817-202021
201846-202021
201746-202021
201817-202021
201817-202021
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2021 VOLVO CAR USA, LLC
Technical Journal 35440.5.0
Type
Eng
Eng
Desc
Sales
238
246
256
Body
Gear
Steer
Model Year
2019-2020
2019-2020
2019-2020
Plant
Chassis range
-
Struc Week
Range
201817-202021
201817-202021
201817-202021
SERVICE:
*New improved software for above symptom has been released as follows:
- S/V60, V60CC and XC60 = 2021 week 11 (3/15/2021)
- V90, S90, V90CC and XC90 = 2021 week 15 (4/12/2021)
*If there is a customer complaint, ensure that the vehicle has the latest software by performing a
software upgrade in accordance with TJ 31543.
* With the improved software, there may still be some momentary “echo”, but only for a few seconds in
the beginning of the phone call until the system has adapted the echo cancelling.
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, please use following data:
VST OP number:36004-2
VST Operation Number
VST Operation Number
36004-2
Description
Software control module downloading
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern
area “Vehicle Report” and sub concern area “Support not needed”, use function group 3930.
Page 2 of 2
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TSB/Document ID: TJ3544050
Replacement Service Bulletin Number:
MFR Communication Date: 2021-07-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
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