Subaru of America, Inc.
PO Box 9103
Camden, NJ 08103-9877
1-877-551-7149
www.subaru.com

October 2021
Important Notice:
Warranty Extension for CVT Parking Brake Switch
certain 2012-2018 MY Legacy, Outback, Impreza, Crosstrek, WRX and Forester vehicles

Dear Subaru Owner:
As part of Subaru of America’s dedication to customer satisfaction, this letter is to inform you of an
extension to the Basic New Car Limited Warranty for your vehicle’s CVT Parking Brake Switch.
There have been isolated customer concerns of not being able to remove the key from the ignition
switch when the vehicle is in park. The cause is contamination of the Park-Range switch internal
components.
Please note this is not a recall and it does not impact the safety of your vehicle. If your vehicle is operating
as expected, you do not need to take your vehicle to a Subaru retailer for repairs.
NOTE: No action is required by you to receive the benefit of this warranty extension. The extension
has been automatically applied to your vehicle.
CVT Parking Brake Switch Warranty Extension
The CVT Parking Brake Switch Warranty Extension extends the vehicle’s original Basic New Car Limited
Warranty only in the instance where there is a concern the key cannot be removed from the ignition when
the vehicle is in park.
For all vehicles listed above:
•

A one-year coverage period is available for all eligible vehicles listed above regardless of mileage
and warranty start date and is effective now through October 31, 2022.

•

The coverage period extends the vehicle’s Basic New Car Limited Warranty as it applies to the
CVT Parking Brake Switch to eight (8) years/ unlimited mileage.

•

Inspections or repairs under this coverage period must be completed prior to the expiration of that
eight-year period.

Only if you have a concern with the key getting stuck in the ignition when the vehicle is in park would
you need to schedule an appointment with an authorized Subaru retailer.
If you have questions about this notice or need help contacting an authorized Subaru retailer, please
contact the CVT Parking Brake Switch Warranty Extension Hotline at 877-551-7149. Additional
information can be found online at: www.recallapps.com/app/Subaru

a subsidiary of SUBARU CORPORATION

Subaru of America, Inc.
PO Box 9103
Camden, NJ 08103-9877
1-877-551-7149
www.subaru.com

Reimbursement Eligibility
•

You may be eligible for reimbursement if, prior to receiving this notice, you paid to have your
vehicle’s select lever repaired or replaced when the key could not be removed from the ignition
switch due to the following the expiration of the original Basic New Car Limited Warranty period
of three (3) years or thirty six thousand (36,000) miles, but before the announcement of this newly
extended warranty period of eight (8) years/ unlimited miles.

•

You must have paid an out-of-pocket expense for a repair that would have been covered had it
occurred during the warranty coverage period. This includes any deductible expense or partial
reimbursement for repairs.

•

If you have been previously reimbursed by SOA or one of its retailers for partial coverage of this
repair, only the portion that has not been reimbursed is eligible for reimbursement.

•

You are not eligible to recover any repair costs previously reimbursed or paid for by any thirdparty, including Subaru Added Security, other extended warranty providers, or an authorized
Subaru retailer.

To Apply for Reimbursement
Please complete the claim form online at www.recallapps.com/app/Subaru and attach the required
documentation listed below:
• Attach a copy of the receipt or invoice for the repair. A copy of the repair invoice or work
order showing repair will meet this requirement. The invoice must show your vehicle model,
vehicle identification number (VIN), the name and address of the facility that completed the repair,
the cost of the repair (parts and labor), and the date the work was completed.
•

Attach proof of payment, such as a copy of the canceled check, bank statement, cash receipt, or
credit card receipt showing what you paid for the repair.

If you prefer to apply for reimbursement by mail, please send a completed Claim Reimbursement Form
and copies of the required documentation listed above to:
Subaru of America Inc.
CVT Parking Brake Switch Warranty Extension
P.O. Box 9103
Camden, NJ 08103
Attn: Customer Advocacy Department

Please allow 30-45 days for the reimbursement to be processed. Failure to include proper documentation
may delay your reimbursement.
Sincerely,
Subaru of America, Inc.

Subaru of America, Inc. participates in the “Print One Plant One” program. With each piece of outbound
mail or print, this partnership plants a native plant at a restoration site to help offset our organization’s
carbon footprint and reduce our impact on the environment.

a subsidiary of SUBARU CORPORATION