NHTSA ID Number: 10201892
Manufacturer Communication Number: SRV-TSB-21-009
TSB/Document Date: 2021-10-05
Summary
CR209 – Thermostatic valve replacement. Applicability: Monster MY2021 (all versions). This technical service bulletin informs dealers and service managers of the potential for malfunctions of the instrument panel due to improper routing of instrument panel wiring. This bulletin further provides a service solution, and VIN information for potentially affected units. This document has been redacted for sensitive pricing information.
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TSB/Document ID: SRV-TSB-21-009
Replacement Service Bulletin Number:
MFR Communication Date: 2021-09-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MFR Component System:
MFR Component Subsystem:
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CR221 – Check and Possible Re-Route of
Instrument Panel Wiring
Monster (937cc) MY 21-22 (all versions)
Technical Service Bulletin SRV-TSB-21-009
Date:
To:
From:
September 16, 2021
Dealer Principal, General Manager, Service Manager, North American Dealer
Network
Richard Kenton, Technical Director
Eric Bradley, Technical Training and Publications Manager
Dear Dealers,
Ongoing product quality testing and field reports have identified a potential for malfunctions
of the instrument panel (turning on of several warning lights) and the validation of several
errors to the CAN line for the involved model, due to an improper routing of the instrument
panel wiring. The phenomenon does not lead to the undesired stop of the vehicle or engine
while riding, and can take place while turning handlebar with the vehicle in standstill
conditions.
To rectify this potential issue, the instrument panel wiring must be checked and, if necessary
re-routed, on a well-defined production of vehicles.
Instrument panel wiring
Ducati
North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
1/8
CR221 – Check and Possible Re-Route of
Instrument Panel Wiring
Monster (937cc) MY 21-22 (all versions)
Technical Service Bulletin SRV-TSB-21-009
Application
You can find the precise list of VIN numbers involved in CR221 on the DCS, in sections:
VIN HISTORY
It is possible to search by individual frame number.
CAMPAIGNS
It is possible to search for all the frame numbers that you
received from Ducati Motor Holding.
Customer Impact
All motorcycles in your inventory (to be registered or already registered) and to be delivered to
final Customers must be updated during pre-delivery operations and always before delivery to
the final Customer. All motorcycles already delivered to final Customers must undergo this
operation as soon as they come to your workshop. Note: this is NOT a safety recall.
Parts Distribution
No spare parts are required to complete this operation. The required self-locking ties are easy
to find consumables and should be sourced locally.
Warranty Reimbursement Rules
Reimbursement for work associated with this Service Campaign will be made through the
regular warranty claim procedure using the “Vehicle History” section of the DCS. The warranty
claim is pre-filled and is identified as CR221.
The Dealer will be reimbursed for the labor of 18min (3 labor units) that includes the time
necessary for :
• Vehicle reception
• Check and possible re-routing of instrument panel wiring
• Soft cleaning of the vehicle
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
2/8
CR221 – Check and Possible Re-Route of
Instrument Panel Wiring
Monster (937cc) MY 21-22 (all versions)
Technical Service Bulletin SRV-TSB-21-009
Table of contents
Introduction
Page
1
Application
2
Customer Impact
2
Parts Distribution
2
Warranty Reimbursement Rules
2
Service Solution
3
Service Solution
NOTE
For a better understanding of instrument panel wiring correct routing, a video has
been made and can be viewed at the following link: https://youtu.be/j8Q7Z9zNuA8
WARNING
To ensure the correct execution of the operation within the provided labor time to
carry out the updates, it is necessary to follow the sequence indicated in the
following instructions
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
3/8
CR221 – Check and Possible Re-Route of
Instrument Panel Wiring
Monster (937cc) MY 21-22 (all versions)
Technical Service Bulletin SRV-TSB-21-009
Part 1: Inspection
1. Working on vehicle LH side: Remove screw with collar M5x9 (1) retaining the RH cover (2)
to check the routing of headlight branch (3).
2. The blue taping (5) present on instrument panel wiring (3) must be positioned on the
front wiring guide, as shown in the figure (taping must slightly protrude over the special
guide).
•
If the taping IS in the correct position, reinstall the LH cover by tightening the 2 screws
with collar M5x9 to 3 Nm± 10%
•
If the taping IS NOT in the correct position, proceed to Part 2 Instrument Panel
Harness Re-routing
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
4/8
CR221 – Check and Possible Re-Route of
Instrument Panel Wiring
Monster (937cc) MY 21-22 (all versions)
Technical Service Bulletin SRV-TSB-21-009
Part 2: Instrument Panel Harness Re-routing
1. Loosen screw (6) retaining the front wiring guide and correctly re-route wiring, as shown in
the figure.
2. The black heat-shrink sheath (7) (highlighted in green in the figure) must be positioned at
the center of the large self-locking tie (8), as shown in the figure. (NEVER to the right or
left of tie).
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
5/8
CR221 – Check and Possible Re-Route of
Instrument Panel Wiring
Monster (937cc) MY 21-22 (all versions)
Technical Service Bulletin SRV-TSB-21-009
Sheath actual picture
2 A. Should the tie be already correctly positioned at the center of the sheath, mark the check
with a felt pen (see figure below), then proceed to step 8
2 B. Should tie not be positioned as specified above, re-position it by following the procedure
from step 3 forward
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
6/8
CR221 – Check and Possible Re-Route of
Instrument Panel Wiring
Monster (937cc) MY 21-22 (all versions)
Technical Service Bulletin SRV-TSB-21-009
3. Remove the self-locking tie
4. Use a felt pen to make a mark on sheath centerline
5. Insert the new large self-locking tie (11) inside the seat on frame, aiming it as shown in the
figure
NOTE
For easier fitting of the self-locking tie into its housing, work from the right side of the
vehicle, by removing the screw with collar M5x9 (9) retaining the cover (10).
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
7/8
CR221 – Check and Possible Re-Route of
Instrument Panel Wiring
Monster (937cc) MY 21-22 (all versions)
Technical Service Bulletin SRV-TSB-21-009
6. Re-route instrument panel wiring with the marking just made on the sheath at the center
of tie
7. Tighten tie to fasten wiring in its position
8. Re-position RH and LH covers by tightening the 2 screws with collar M5x9 to 3 Nm± 10%.
NOTE
During re-routing, make sure that headlight wiring branch (12) has adequate slack for
movement.
9. Turn handlebar all the way right and left several times to check wiring correct flexibility
10. Check instrument panel and headlight correct operation
For questions about the Service Campaign,
please contact your Service Area Manager.
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
8/8
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