NHTSA ID Number: 10201644
Manufacturer Communication Number: 21B55
TSB/Document Date: 2021-09-30
Summary
Certain 2021 and 2022 Model Year Bronco Sport, Maverick, Escape, Corsair, Edge, and Nautilus equipped with an 8F35 Transmission Automatic Transmission Fluid Level Check; In some of the affected vehicles, the transmission may have been over filled with transmission fluid. Transmission that are overfilled may result in likelihood of transmission fluid aeration, degraded shift quality in the vehicle, accelerated wear on bushings and bearings, and reduced cooling in the transmission.
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TSB/Document ID: 21B55
Replacement Service Bulletin Number:
MFR Communication Date: 2021-09-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
David J. Johnson
Director
Service Engineering Operations
Ford
Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
September 10, 2021
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD RECOMMENDED
Customer Satisfaction Program 21B55
Certain 2021 and 2022 Model Year Bronco Sport, Maverick, Escape, Corsair, Edge,
and Nautilus equipped with an 8F35 Transmission
Automatic Transmission Fluid Level Check
PROGRAM TERMS
This program will be in effect through September 30, 2022. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
Bronco Sport
2021
Hermosillo
August 10, 2021 through September 02, 2021
Maverick
2022
Hermosillo
August 19, 2021 through August 19, 2021
Escape
2021
Louisville
July 30, 2021 through August 25, 2021
Corsair
2021
Louisville
August 04, 2021 through August 25, 2021
Edge
2021
Oakville
March 25, 2021 through August 20, 2021
Nautilus
2021
Oakville
August 09, 2021 through August 20, 2021
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the transmission may have been over filled with transmission fluid.
Transmission that are overfilled may result in likelihood of transmission fluid aeration, degraded shift
quality in the vehicle, accelerated wear on bushings and bearings, and reduced cooling in the
transmission.
SERVICE ACTION
Before delivering any new in-stock vehicles involved in this program, dealers are to verify fluid level of
the transmission and check for any signs of fluid leaks per technical instructions. This service must be
performed on all affected vehicles at no charge to the vehicle owner.
© Copyright 2021 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of September 27, 2021. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
© Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 21B55
Certain 2021 and 2022 Model Year Bronco Sport, Maverick, Escape, Corsair, Edge, and Nautilus
Automatic Transmission Fluid Level Check
OASIS ACTIVATION
OASIS will be activated on September 10, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September
10, 2021. Owner names and addresses will be available by week of October 11, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery
service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08708,
2021 Lincoln Pickup & Delivery Updates.
© Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 21B55
Certain 2021 and 2022 Model Year Bronco Sport, Maverick, Escape, Corsair, Edge, and Nautilus
Automatic Transmission Fluid Level Check
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action. The FSA number 21B55 is the sub code.
▪ Customer Concern Code (CCC): L73 – AT Transmission Fluid Leaks
▪ Condition Code (CC): 42 – Does not operate properly
▪ Causal Part Number: 7000
▪ Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to
2 days) should be submitted on a separate line from the FSA. Refer to EFC08708,
2021 Lincoln Pickup & Delivery Updates for details.
© Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 21B55
Certain 2021 and 2022 Model Year Bronco Sport, Maverick, Escape, Corsair, Edge, and Nautilus
Automatic Transmission Fluid Level Check
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
Adjust Transmission Fluid Level (Bronco Sport)
21B55B
0.6 Hours
Adjust Transmission Fluid Level (All other)
21B55C
0.5 Hours
MT21B55D
Actual time up
to 0.5 Hours
Clean Transmission case of fluid (Only claim if fluid is found
on transmission case)
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
Description
Order
Quantity
Claim
Quantity
Motorcraft Brake Clean (Only needed if signs of fluid on
1
1
transmission case to aid in cleaning)
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
PM-4-A
DEALER PRICE
For latest prices, refer to DOES II.
© Copyright 2021 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 1
SAFETY RECALL 21B55
CERTAIN 2021 AND 2022 MODEL YEAR BRONCO SPORT, ESCAPE, CORSAIR,
EDGE, AND NAUTILUS EQUIPPED WITH A 8F35 TRANSMISSION — AUTOMATIC
TRANSMISSION FLUID LEVEL CHECK
SERVICE PROCEDURE
1. Drain the transmission fluid to the proper level. Please follow the Workshop Manual (WSM) procedures
in Section 307-01 for Transmission Fluid Level Check.
NOTE: After adjusting the transmission fluid level, check for and clean any residual fluid in area of vent,
half shaft or pan to prevent a false sign of leak.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components
that are under safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in accordance with
all applicable local, state and federal environmental protection and hazardous material
regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer
bulletin for further information.
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
09/2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
September 2021
Customer Satisfaction Program 21B55
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
On your vehicle, it may be possible the transmission fluid is overfilled.
What is the effect?
This may result in transmission fluid aeration, degrading shift quality,
reducing cooling ability and potential leaks in the transmission leading to
accelerated wear on bushings and bearings.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to adjust the fluid level of the transmission free of charge (parts
and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until September 30,
2022 regardless of mileage. Coverage is automatically transferred to
subsequent owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 21B55. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access owner.ford.com
for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this service action
© Copyright 2021 Ford Motor Company
What should you do?
(continued)
performed on a timely basis. Therefore, please have this service action
performed as soon as possible.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2021 Ford Motor Company
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
September 2021
Customer Satisfaction Program 21B55
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At the Lincoln Motor Company, we are committed not only to building high quality, dependable
products, but also to building a community of happy, satisfied customers. To demonstrate that
commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the
VIN shown above.
Why are you receiving
this notice?
On your vehicle, it may be possible the transmission fluid is overfilled.
What is the effect?
This may result in transmission fluid aeration, degrading shift quality,
reducing cooling ability and potential leaks in the transmission leading to
accelerated wear on bushings and bearings.
What will Lincoln and
your dealer do?
In the interest of customer satisfaction, the Lincoln Motor Company has
authorized your dealer to adjust the fluid level of the transmission free of
charge (parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until September 30,
2022 regardless of mileage. Coverage is automatically transferred to
subsequent owners.
How long will it take?
The time needed for this repair is less than one half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 21B55. Provide the dealer with the VIN of
your vehicle. The VIN is printed near your name at the beginning of this
letter.
Lincoln owners of 2017 Model Year or later vehicles affected by this recall
have the option of requesting complimentary Pickup & Delivery service with
a Lincoln vehicle for use during service. Please request Lincoln Pickup &
Delivery through your dealership if you would like to take advantage of this
option.
If you do not already have a servicing dealer, you can access
owner.lincoln.com for dealer addresses, maps, and driving instructions.
The Lincoln Motor Company wants you to have this service action
completed on your vehicle. The vehicle owner is responsible for making
© Copyright 2021 The Lincoln Motor Company – A Ford Motor Company Brand
What should you do?
(continued)
arrangements to have the work completed. The Lincoln Motor Company can
deny coverage for any vehicle damage that may result from the failure to
have this service action performed on a timely basis. Therefore, please have
this service action performed as soon as possible.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way: Lincoln Owner App. The
app can be downloaded through the App Store or Google Play. In addition
there are other features such as reserving parking in certain locations and
controlling certain functions on your vehicle (lock or unlock doors, remote
start) if it is equipped to allow control.
COVID-19
(CORONAVIRUS)
Lincoln dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting client vehicles and vehicles used for
Pickup & Delivery* both before and after each vehicle is serviced. In most
places, vehicle service has been deemed a critical service. Please contact
your local dealer to confirm current service hours. For more information on
how Lincoln and your local dealer are working hard to keep you on the road
during these challenging times, please visit owner.lincoln.com.
*Complimentary Lincoln Pickup & Delivery Service is available for all 2017
model year and newer Lincoln vehicles within the 4-year/50,000 mile New
Vehicle Limited Warranty. Contact your preferred dealer for
important details. Mileage limitations may apply.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.lincoln.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Thank you for your attention to this important matter.
The Lincoln Motor Company
© Copyright 2021 The Lincoln Motor Company – A Ford Motor Company Brand
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