72 Squeaking noise from the front seat height adjustment
72 21 36 2059448/3 September 17, 2021. Supersedes Technical Service Bulletin Group 72 number 20-27 dated
July 16, 2020 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Q5, SQ5

2018 – 2022

All

Not Applicable

Q5 PHEV

2020 - 2022

All

Not Applicable

Q5
sportback,
SQ5
sportback

2021 - 2022

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

3

-

Revised header (Added Model Years 2021 - 2022)

2

07/16/2020

Revised header (Added MY2020 Q5 and SQ5)
Revised Required Parts and Tools (Updated ODIS)

1

05/17/2020

Initial publication

Customer states:
 A squeaking noise is audible from the front seats while moving in the seat or while driving.

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© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Workshop findings:
 The source of the squeaking noise can be tracked
to the front seat outer hinge area. The noise
originates from behind the seat frame trim panel.

Figure 1. Noise originates from behind the seat frame
trim panel near the hinge.

Technical Background
Depending on the seat position, under certain conditions, squeaking noises from the front seat height adjustment
can occur. Specifically in the lower seat adjustment positions, the toothed segment of the seat height adjustment
can interfere with the support bracket resulting in squeaking noises.

Production Solution
Lubricant application to the toothed segment of the seat height adjustment was implemented in production.

Service
1.

Remove the affected seat from the vehicle according to the Elsa Repair Manual.

2.

Attach the seat to the seat repair fixture VAS6136 mounted to the engine and transmission holder
VAS6095A according to the Elsa repair manual.

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© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

3.

Remove the seat frame trim panel
and tilt the seat forward to gain
access to the seat height
adjustment toothed segment.

Figure 2. Toothed segment of the seat height adjustment.
4.

Apply grease spray part number
G 052 778 A2 on the toothed
segment as shown in Figure 3
(lubricate teeth and lateral
surfaces).

Figure 3. Grease applied to the seat height adjustment toothed
segment.
5.

Reinstall seat frame trim panel and install the seat in the car according to Elsa Repair Manual.

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© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

6.

Adjust the seat up and down three times covering the full range of vertical movement to equally distribute
the grease on the toothed segment.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

7210

Damage Code:

0020

Labor Operations:

Modify 1 height adjuster

7228 4999

80 TU

Modify 2 height adjusters

7228 5099

120 TU

GFF

No allowance

0 TU

Road test prior to the service procedure

0121 0002

10 TU

Road test after the service procedure

0121 0004

10 TU

Diagnostic Time:

Claim Comment:

As per TSB #2059448/3

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

Quantity

See ETKA

Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual

See ETKA/ELSA

G 052778A2

Lock cylinder lubricant spray

0.5

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© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Tool Number

Tool Description

VAS 6095A

Engine and transmission holder

VAS 6136

Seat repair fixture

VAS 6160/VAS 6150
(Windows 10 with current
version of ODIS)

ODIS Service with VAS tester

Additional Information
All parts and service references provided in this TSB (2059448) are subject to change and/or removal.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.

Page 5 of 5
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.