Classification:

Reference:

HA21-002

Date:

NTB21-071

August 4, 2021

AUTO HVAC CENTER VENT TEMPERATURE
DIFFERENCE GREATER THAN 5°C
APPLIED VEHICLES:
APPLIED VIN AND
DATES:

2021 Rogue (T33)
VIN starting with 5N1 – built before March 25, 2021
VIN starting with JN8 – built before April 22, 2021

IF YOU CONFIRM
The vehicle has automatic air conditioning with dual or tri-zone systems,
AND
While the driver and passenger dual climate zones are set to “Sync” (exactly the same
temperature), either on manual or auto mode, there is a temperature difference of 5°C (9°F)
or greater from the driver side (LH) and the passenger side (RH) center dash vents.

ACTION
Refer to step 15 on page 8 to confirm if A/C Amplifier must be replaced, can be
reprogrammed, or if this bulletin applies.

IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.

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SERVICE PROCEDURE

IMPORTANT: Before starting, make sure:


ASIST on the CONSULT PC has been synchronized (updated) to the current date.



All CONSULT-III plus (C-III plus) software updates (if any) have been installed.



Connect a battery maintainer or smart charger set to reflash mode or a similar
setting. If the vehicle battery voltage drops below 12.0V or rises above 15.5V
during reprogramming, the A/C Amplifier may be damaged.



Be sure to turn OFF all vehicle electrical loads.
If a vehicle electrical load remains ON, the A/C Amplifier may be damaged.



Be sure to connect the AC Adapter.
If the CONSULT PC battery voltage drops during reprogramming, the process
will be interrupted and the A/C Amplifier may be damaged.



Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.)
within range of the CONSULT PC and the VI. If Bluetooth® signal waves are
within range of the CONSULT PC or VI during reprogramming, reprogramming
may be interrupted and the A/C Amplifier may be damaged.

1.

Connect a battery maintainer/smart charger to the vehicle.

2.

Connect the VI to the vehicle.

3.

Start C-III plus.

4.

Wait for the VI to be recognized.


The serial number will display when the VI is recognized (See Figure 1 on
page 3).

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NTB21-071

5.

Select Re/programming, Configuration.

The VI is
recognized

Figure 1
6.

Check the box to confirm the precaution instructions have been read, and then
select Next.
NOTE: Use the arrows (if needed) to view and read all the precautions.

Figure 2
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NTB21-071

7.

Select Automatic Selection(VIN).

Figure 3

8.

Allow C-III plus to perform automatic VIN selection.

Figure 4

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NTB21-071

9.

Confirm the VIN or Chassis # is correct, and then select Confirm.

XXXXXXXXXXXXXXX
ROGUE
2021MY

Figure 5

10.

Allow the System call to be performed.

Figure 6

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NTB21-071

11.

Confirm the VIN is correct for the vehicle, and then select Confirm.

XXXXXXXXXXXXXXXXXX

Figure 7

12.

Select HVAC.

Figure 8

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NTB21-071

13.

Select Reprogramming.

Figure 9
14.

Find the A/C Amplifier Part Number and write it on the repair order, and then select
Save.
NOTE: This is the current Part Number (P/N).

XXXXXXXXXXXX
XXXXXXXXXXXX

HVAC
XXXXXXX
T33ROGUE
XXXXXXXXXXXX
XXXXXXXXXXXX

Figure 10
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NTB21-071

Part Number Inspection

Check the A/C Amplifier
part number.

No

Is the last letter of the part
number “D”?

Yes

EXAMPLE: 27760-XXXXD

Replace the A/C Amplifier
with one listed in the
PARTS INFORMATION.

15.

Reprogram the existing
A/C Amplifier using
CONSULT-III plus.

Compare the Part Number you wrote down in step 14 on page 7 to the numbers in the
CURRENT A/C AMPLIFIER PART NUMBER column in Table A below.


If the last digit of the part number is “D”, skip to step 16 on page 9 to continue the
reprogramming procedure.



If the last digit of the part number is “A” or “C”, replace the A/C Amplifier.
o Refer to the ESM: VENTILATION, HEATER & AIR CONDITIONER >
HEATER & AIR CONDITIONING CONTROL SYSTEM > AUTOMATIC AIR
CONDITIONING > REMOVAL AND INSTALLATION > A/C AMP



If the part number is not listed in Table A, this bulletin does not apply. Refer to the
ESM for further diagnostic information.

Table A
MODEL

CURRENT A/C AMPLIFIER PART NUMBER: 27760 - XXXXX

2021 Rogue

6RY(*)A, 6RR(*)C, 6RR(*)D

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NTB21-071

Reprogram the A/C Amplifier
16.

Follow the on-screen instructions to navigate C-III plus and reprogram the A/C
Amplifier.

17.

Select USA/CANADA Dealers from the drop down menu, and then select OK.

Figure 11
18.

Login using your NNAnet credentials (Figure 12).


The CONSULT PC must be connected to the Internet (Wi-Fi or cable).



If you do not know your Username and Password, contact your service manager.

Figure 12

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NTB21-071

19.

Select Next, and then proceed to step 20 on page 12.
NOTE: When the screen in Figure 13 displays, A/C Amplifier reprogramming is
complete. If the screen in Figure 13 does not display (indicating that reprogramming
did not complete), refer to the information on the next page.

Figure 13

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NTB21-071

A/C Amplifier Recovery:
Do not disconnect the VI or shut down C-III plus if reprogramming does not
complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 14:


Check battery voltage
(12.0 V – 15.5 V).



Ignition is ON, engine is OFF.



External Bluetooth® devices
are OFF.



XXXXXX
XXXXXX

All electrical loads are OFF.



Select retry and follow the on
screen instructions.



“Retry” may not go through on
first attempt and can be
selected more than once.

XXXXX
XXXXXXXXX
XXX

Figure 14

If reprogramming does not complete and the “X” icon displays as shown in
Figure 15:


Check battery voltage
(12.0 V – 15.5 V).



CONSULT A/C adapter is
plugged in.



Ignition is ON, engine is OFF.



Transmission is in Park.



All C-III plus / VI cables are
securely connected.



All C-III plus updates are
installed.

XXXXXX
XXXXXX
XXXXX
XXXXXXXXX
XXX

Figure 15


Select Home, and restart the
reprogram procedure from the
beginning.

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NTB21-071

20.

Follow the on-screen instructions to Erase All DTCs.
IMPORTANT: The part number for before and after will be the same after the
reprogramming has finished.

21.

Print a copy of the confirmation screen and attach it to the repair order for warranty
documentation, and then select Confirm.

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NTB21-071

PARTS INFORMATION
DESCRIPTION

PART NUMBER

QUANTITY

A/C Amplifier

(1)

1

(1) Refer to the Electronic Parts Catalog (EPC) and use the VIN to lookup the part number.

CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION

PFP

OP CODE

SYM

DIA

FRT

Perform A/C Amp Software Check

(1)

TX51AA

GB

32

0.3

DESCRIPTION

PFP

OP CODE

SYM

DIA

FRT

Perform A/C Software Check & Update

(1)

TX52AA

GB

32

0.5

DESCRIPTION

PFP

OP CODE

SYM

DIA

FRT

Replace A/C Amplifier

(1)

TH42AA

GB

32

(2)

OR

OR

(1)
(2)

Reference the electronic parts catalog and use the A/C Amplifier (27760-*****) as the
Primary Failed Part (PFP).
Reference the current Nissan Warranty Flat Rate Manual and use the indicated Flat
Rate Time (FRT).

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
August 4, 2021

NTB21-071

DESCRIPTION
Original bulletin published

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NTB21-071