TECH TALK - VOLUME 263

July & August 2021
INSIDE THIS ISSUE
Technical/Warranty Info

TECHNICAL INFORMATION
1-6

Takata Recall Key Statistics

7

Behind the Scenes/
Quotes

8

Vehicle Technical
Info (TSB/TIN/ATIN)

9

Awards, Rankings & News

10

SOUL PURSUITS

Click the photo below to
join storyteller and
environmentalist Erika
Gilsdorf as she travels
the country in her
Mitsubishi Outlander
PHEV, meeting the
difference makers who
drive change in our
world.

Poor Tape Adhesion on Door Handles - 2022 Outlander
Observation: Door handle cover adhesive easily separates from
vehicle several days after installation.
Parts:
MZ576690EX (Chrome)
MZ576829EX (Black)

Possible Cause(s):
• Vehicle mounting area was not properly cleaned prior to
installation
• The vehicle surface and accessory parts are below 60 °F (not
optimum for good adhesion)
• The accessory component was not properly aligned as specified
on installation instructions (see image below).

Preparation for Good Adhesion per Installation Instructions:
• Properly clean and dry the surface for bonding
• Vehicle surface and accessory part temperature must be above
60oF (optimum temperature for adhesion)
• Using accessory door handle parts, mark location placement
with masking tape as shown
• The use of adhesive promoter is allowed to increase adherence
of the double-sided tape to the vehicle

1
(5109)

• Peel backing off
• Align part to match door handle contour (reference masking tape used as an
alignment guide)

• Using your hands, strongly press the part with adhesion tape
• Apply pressure on areas with adhesion tape for several seconds (moving from the
adhesion tape starting point to the ending point)
• Verify that adhesion is secure on the door handle

Final Quality Check Items:
 Check fit of cover on vehicle
 Check for good adhesion of tape (adhesive promoter is permitted)
 Check for vehicle damage - If any damage is noted, please make necessary repairs
prior to releasing the vehicle

2

Heater, A/C & Ventilation Diagnosis Best Practice
Affected vehicles: Outlander Sport, Eclipse Cross, Mirage, Mirage G4 (up to MY2022) and Outlander (up
to MY2020)
Best practice is to begin with DTC diagnosis before symptom and pressure chart diagnostics. In
situations where the compressor is not engaging, verify voltage is being applied to the clutch
coil. If voltage is present and the clutch is not being applied, verify that the clutch assembly is
at fault by:
•
•

Disconnect the connector at the compressor while the engine is off
Apply 12V to the clutch coil using a suitable jumper wire
o A click should be heard
o If a sound is not heard, verify that the compressor can be rotated by hand
before replacing the clutch and coil assembly

When the concern can be resolved by replacing the clutch and coil assembly, it is more
cost effective and a less invasive repair.

ARRANTY INFORMATION

Should the compressor need to be replaced, it will require opening the system, therefore
the receiver drier should also be replaced. Only a small amount of exposure time in a
somewhat humid environment is required to saturate a drier. When a compressor has
failed, debris may be present which further necessitates the replacement of the receiver
drier which often incorporates a screen tube that can become clogged. Inspect the
receiver drier, lines, expansion valve, and the ports on the compressor for debris. When
debris is present at the expansion valve due to a failed compressor, condenser replacement
is also recommended. Thorough flushing of the lines and evaporator core should be
performed with a locally sourced AC flush kit before reassembling the system. A final flush
can be completed once the system is reassembled using Robinair recovery equipment.
When prompted, set the evacuation time to 30 minutes prior to recharging the system.

3

DTC, Freeze Frame, and Super Screen Documentation Requirements and Upcoming
Changes to MUT-3 SE Screen Selection
An upcoming MUT-3 SE update will include changes to the "Read all DTCs, Read all DTCs and FFD, as
well as, the Erase and Read all DTCs" buttons. Please refer to the images below:
OLD version of screen/button:

NEW version of screen/button:

After the NEW ALL DTC button is selected, the following screen will appear.
Enlargement of image on left:

As a reminder, ALL repairs that involve an illuminated Service Light for any vehicle system require supporting
documentation of the DTC(s) and Freeze Frame data (if available) from the Multi-Use Tester (MUT), as well as
a print-out of the Vehicle Information Screen (Superscreen).

DTC/Freeze Frame Screen Print Out
After the Technician scans the vehicle and retrieves diagnostic trouble codes, the DTCs and Freeze Frame
data must be printed and attached to the Repair Order. Both the DTCs and Freeze Frame data are crucial in
determining the root cause of certain failures.

Superscreen Print
A printout of the Vehicle Information Screen must also be attached to the Repair Order.
From Service > Systems, select Vehicle Information, and enter the VIN to inquire and print the Superscreen
information.

Important Note: Warranty claims for related repairs that are not supported by DTC/Freeze Frame data and
the Superscreen print-out documentation are subject to investigation.

If you have any questions, please call the Warranty Information Line @ 1-800-380-2324 or send an E-mail
to [email protected].

4

NEW BRAKE GREASE PART AVAILABLE - Molykote Grease AS-880N
A new brake grease part (MZ698800) primarily used at Service Centers is now available. This part is
the brake grease that is applied to the back of the brake pads to prevent squealing. This grease was
previously included in the brake pad set; but, that is no longer the case on the 2022 Outlander/
Outlander PHEV and will be the case on all vehicles in the near future. The grease now needs to be
ordered separately.
A single part number is for use on 1 vehicle (2 brake pad sets); however, we believe a single part
number will be enough for 2 vehicles (or 4 brake pad sets).

Wireless Charging Pad Not Operational - 2022 Outlander
When encountering a 2022 Outlander customer complaint that the Wireless Charging Pad is not
functioning, follow the steps below:
• Verify the concern by using a cell phone with wireless charging capability
• If confirmation is made that the charging capability is not operational, perform an All DTC check
using MUT3SE
• Resolve any DTCs found utilizing the Service Manual for guidance
• If no applicable codes are retrieved, disconnect the under hood 12 volt battery for approximately
5 minutes
• Reconnect battery and retest operation of the Wireless Charging System
• If charging remains inop, continue to follow the Service Manual Symptom Chart for diagnosis
and/or refer to TIN-21-54A-002

5

WARRANTY INFORMATION
Claims for TSB-21-42A-001REV2 - 2022 Outlander Hood Latch and Bumper
Height Adjustment - Revision
Please note when claiming this TSB, the repair may only be claimed one time. If the VIN
shows that this TSB is claimed more than one time, the most current Repair Order may be
subject to verification.

MMNA Document Requests
Occasionally, MMNA HQ may request documents from dealers for review. Please follow
Section 11-3 of the Warranty Policy and Procedures Manual which states the following:
MMNA DOCUMENT REQUESTS/REVIEWS - In place of an on-site audit at the dealership,
MMNA personnel may request (by mail, telephone, e-mail or fax) any supporting documents
relating to any warranty claim payment. Please upload requested documents in PDF format
to the PRC, which must arrive at MMNA within three business days from the time the dealer
receives the request.

6

TAKATA RECALL KEY STATISTICS

The top two US Dealers between May 1 - June 30, 2021 were:

HUB MITSUBISHI KATY
MISSION MITSUBISHI
RATULATIONS!

NHTSA'S Takata Recall Spotlight

On July 21, 2021, according to www.nhtsa.gov/equipment/takata-recall-spotlight#completionrates, the number of driver (DAB) and passenger (PAB) side air bags remaining to be replaced
by Mitsubishi are:

Since the last issue of Tech Talk (Volume 262), Mitsubishi Dealers have reduced the number of
open air bag recalls by: 57 DABs and 343 PABs!

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BEHIND THE SCENES SPOTLIGHT
This month our Behind the Scenes Spotlight is on Ed Simmons, Instructional Designer
who shared:
I have been in the automotive industry since 1988 - 31 years. My career began in
restoration of foreign and domestic vehicles. After transitioning to working on
Mercedes Benz vehicles in 1990, I elevated from Lube Tech to a Master Tech and went
on to become a Team Leader then Shop Foreman, spanning my career with the
manufacturer. In 2007 I transitioned to an Instructor and in 2016 became a
Instructional Designer which led me to the Great State of Tennessee and in December
2019 joined Mitsubishi Motors.
The past 5 years I have devoted to developing the best training possible to aid
technicians in their career advancement with Mitsubishi. I am most proud of the
competency-based training I develop. When asked "What would help our technicians
the most?", my answer is always, plot your course in life and work. Get the training you
need to perform the job correctly the first time. Once you gain the knowledge of how
to do it, the money will follow.
Recently I became a Grandfather! I enjoy that role and am an avid outdoors-man. I
love to build furniture too. The rest of the time you'll find me fishing, kayaking, hiking,
biking and rock crawling with my JK Jeep. I tread lightly and pack out. I usually pack
out more than I pack in. Hopefully we will one day meet on a lake, river, trail or in class.

QUOTES
Dolly Parton: "Never get so busy making a living that you forget to make a life."
Lily Tomlin: "For fast-acting relief, try slowing down."
Stephen R. Covey: "Most of us spend too much time on what is urgent and not enough
time on what is important."

MMNA WOULD LIKE TO HEAR FROM YOU
If you have any technical information to share or an idea, please let us know! Send an
email to: [email protected]. Be sure to include: Your name, title, and
dealer name.

8

TSB & TIN/ATIN REVIEW
Since Tech Talk 262, the following bulletins have been published:

IMPORTANT
Affected new or used vehicle inventory must be repaired before the vehicle is sold or
delivered. Dealers must check their vehicle inventory VINs on the Warranty Superscreen
to verify whether the vehicle is involved in a recall campaign.
It is a violation of Federal Law for a dealer to sell or deliver a new motor vehicle or any new /
used motor vehicle equipment (including a tire) covered by the notification under a sale or lease
until the defect or non-compliance is remedied.
9

NEWS & NOTES
Since we launched the all-new 2022 Outlander on Amazon.com in
February and it began appearing in dealerships in March, the response
has been overwhelming. Customers watching the Amazon reveal
were blown away by the styling inside and out, and the value the car
represented. Our dealer partners have told us they’re seeing
customers coming into their showrooms who may not have
considered a Mitsubishi Motors vehicle in a very long time. And when
the media first drove the car, they had a lot to say too:
2022 Mitsubishi Outlander First Drive Review | More than a redesign
Autoblog: “No matter which way you look at it, the 2022 Mitsubishi
Outlander is significantly better than the 2020 edition it replaces. It’s
more visually interesting, roomier, more comfortable and it performs
better.”

Headquarter News
Due to COVID statistics, we will
not begin our return to the
office before mid September,
and it may extend further.

2022 Mitsubishi Outlander Review: From Outcast to Outstanding
Cars.com: “It’s time to add a stop at your local Mitsubishi dealer to
your to-do list as you shop for a new compact crossover. The new
2022 Outlander is fully competitive in the compact crossover class,
and even offers among the best warranty coverage — better than the
Nissan Rogue. It deserves to be on your shopping list.”
2022 Mitsubishi Outlander Sets The Stage For Mitsubishi’s Future
Forbes: Mitsubishi is at the start of a journey of a thousand steps.
The all-new 2022 Outlander provides clear evidence the brand is
moving beyond its turbulent past and into a future with increased
global reach and resources. There are no guarantees in the
automotive world, but the Outlander suggests a bright future for
Mitsubishi.

INTERESTING FACTS
 The word automobile comes from two words "auto (Greek) and
"mobile" (French).
 The word car comes from the Latin word "carrus" - a two-wheeled wagon.
 The world's first electric traffic signal was put into place on the corner of
Euclid Avenue and East 105th Street in Cleveland, Ohio on August 5, 1914.
 Left-hand drive became the standard in American cars in 1909.
 The first center painted dividing line appeared in 1911, in Michigan.
 The first "No Left Turn" sign debuted in Buffalo, New York during 1916.
 Almost 95% of a car's lifetime is spent parked.
 80% of an average car is recyclable and automobile recycling is one of the
largest industries in the United States.
 Nearly 65% of the world's population drives on the right side of the road.
 More than 95% of the cars in the United States have automatic
transmissions. While in Europe and Japan, more than 80 percent of cars sold
have manual transmissions.
 In 1982, the automobile industry provided one of every six jobs in the United
States.
 Almost three-quarters of the Rolls Royce cars every produced are still on the
road today.
 The inventor of cruise control (also known as a speedostat or tempomat)
was blind. He invented the cruise control in 1948.
 Did you know that the headlamp is the term used for a device which is
attached to the front of a vehicle to light the road ahead? And headlight is
the term which refers to the beam of light produced and distributed by the
headlamp.

FRANKLIN, Tenn., July 1, 2021 –
Mitsubishi Motors North
America, Inc. (MMNA) today
reported strong second
quarter sales of 25,146, a 106%
increase compared with Q2 of
2020. First-half sales of 53,377
were up nearly 12% over the
same period last year, as the
brand focused on retail sales
of its highest-specification
models to minimize the
impact of the global chip
shortage.
With one of the freshest lineups in the industry seeing
every vehicle in the showroom
redesigned or all-new, MMNA’s
dealer partners are reporting
steadily increasing demand
from buyers. With a return to
pre-pandemic shopping
patterns across the nation, all
of MMNA’s individual vehicle
lines saw year-over-year sales
increases compared to the
same quarter of 2020.

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