Bulletin No.: 12-06-04-002E
Date: Dec-2015

Subject:

Information on Exhaust Fluid Range, Exhaust Fluid Quality Poor, Service Exhaust Fluid System or Service
Emission System Driver Information Center Messages

Models:

2010-2016 Chevrolet Express, Silverado
2010-2016 GMC Savana, Sierra
Equipped with 6.6L Duramax™ Diesel Engine (RPO LGH and LML)

Attention:

This Bulletin also applies to any of the above models that may be Israel Export vehicles.

This Bulletin has been revised to add the 2016 Model Year. Please discard Corporate Bulletin Number 12-06-04-002D.
A dealer may encounter customer concerns of the driver information center (DIC) showing messages of exhaust fluid range, exhaust fluid quality poor, service
exhaust fluid system or service emission system. The message may have originally illuminated as a result of diesel exhaust fluid related DTCs, including but not
limited to, P207F, P20EE, P2BAD, P249D, P249E or P202E. In some cases, the technician may have actually repaired the root cause of the DTC that originally
illuminated the message but if the correct reset procedure is not followed, the message may remain on even though no DTCs are resetting. As a result, the
information below may be helpful in determining why the message is on when no DTCs are resetting.
General information and helpful guidelines to use when diagnosing and repairing diesel exhaust fluid related DIC warnings and messages.
Common exhaust system component location and identification:

A.

Turbocharger Downpipe

1.

NOX sensor number 1

2.

Exhaust Gas Temperature (EGT) sensor 1

3.

Hydrocarbon (HC) injector

B.

Diesel Oxidation Catalyst (DOC)\

4.

Exhaust Gas Temperature (EGT) sensor 2

5.

Diesel Exhaust Fluid (DEF) Reductant injector
1

C. Selective Catalyst Reduction (SCR)
6.

NOX sensor number 2

7.

Exhaust Gas Temperature (EGT) sensor 3

D. Diesel Particulate Filter (DPF)
8.

Exhaust Gas Temperature (EGT) sensor 4

2010 (Vans with LHG only) and 2011 Diesel Exhaust Fluid (DEF) DIC Messages:
Service Exhaust Fluid System (Tamper): This message displays when a DTC sets related to the DEF system that is interpreted as tampering with the system.
A detailed warning strategy is explained in SI Document 2410875.
Exhaust Fluid Quality Poor: This message displays when the exhaust fluid is of poor quality or DEF related hardware reflects poor quality. A DTC may be set. A
detailed warning strategy is explained in SI Document 2410872.
Exhaust Fluid Range X MI (KM): This message displays when the DEF tank has 1,000 miles (1,609 km) or less range remaining. A DTC will not be set. The
DEF mileage countdown may not match the actual mileage the vehicle is traveling. A detailed warning strategy is explained in SI Document 2410869.
If a combination of the above conditions exists simultaneously on a vehicle, the order of repair must be followed by using the DIC as the guide to what needs to
be fixed first. The DIC will always display the correct order of repair. For example, if a tamper condition and a poor quality condition exist together, the DIC will
display "Service Exhaust Fluid System” until the tamper condition is corrected. It will then display "Exhaust Fluid Quality Poor,” which will need to be corrected
next.

2012-2016 Diesel Exhaust Fluid (DEF) DIC Messages:
Service Exhaust Fluid System (Tamper): This message displays when a DTC sets related to the DEF system that is interpreted as tampering with the
system. A detailed warning strategy is explained in SI Document 2595030.
Exhaust Fluid Quality Poor: This message displays when the exhaust fluid is of poor quality or DEF related hardware reflects poor quality. A DTC may be set. A
detailed warning strategy is explained in SI Document 2595024.
Service Emission System (Not-Tamper): This message displays when a DTC sets related to the DEF system that is interpreted as an Emission Control fault. A
detailed warning strategy is explained in SI Document 2595096.
Exhaust Fluid Range X MI (KM): This message displays when the DEF tank has 1,000 miles (1,609 km) or less range remaining. The DEF mileage countdown
may not match the actual mileage the vehicle is traveling. A detailed warning strategy is explained in SI Document 2595014.
If a combination of the above conditions exists simultaneously on a vehicle, the order of repair must be followed by using the DIC as the guide to what needs to
be fixed first. The DIC will always display the correct order of repair. For example, if a tamper condition and a poor quality condition exist together, the DIC will
display "Service Exhaust Fluid System” until the tamper condition is corrected. It will then display "Exhaust Fluid Quality Poor,” which will need to be corrected
next.

Do not forget to check the obvious such as:

•

Look for Aftermarket Air Cleaner

•

Look at ALER – Refer to the latest version of PIP4932: Duramax Diesel Airflow Leak Equivalency Ratio and P0101

•

Look at Calibration – Refer to the latest version of Bulletin 08-06-04-006

•

Look for Exhaust Leak – Downpipe to Cat, Cracked Downpipe

•

Look for Charge Air Cooler System leaks

•

Check the DEF Fluid (check for contamination, water dilution, etc.)

If any of the codes listed below are present, all of the codes in the same group or "bucket" must run and pass before the Reductant Fluid Quality Test (RFQT)
or Reductant System Malfunction Warning Test will run and pass to turn off the Service Exhaust Fluid System message or the Service Emission System
message. All codes must be repaired before P207F, P20EE, and P2BAD. Follow the SI procedure, model year specific, to correct P207F, P20EE and P2BAD.
The DIC messages will be turned off during the steps embedded in the applicable Service Information document.

2010 (Vans with LHG only ) and 2011
Tamper
Group 1: P203D, P2047, P208A, P21AB, P21B0. P2200, P2205, P229E, P22A3, U010E, U029D, U029E, P204C, P205C
Group 2: P204F, P202E
Group 3: P20B9, P20BD, P20C1
Group 4: P242D, P2033, P2047, P208A, P20A0

2012
2

Not Tamper
Group 1: P20BC, P20C0. P20C4. P1048, P1049, P2032, P203C, P203D, P2048, P2049, P204C, P204D, P208A, P208B, P208D, P20A1, P21AA, P21AB,
P21AF, P21B0, P2200, P2205, P229E, P22A3, P242C, PC10E, P1043, P20E8, P20E9, P204B, P20A0, P20A3, P20A2, P205C
Tamper Group 2: P204F, P202E
Tamper Group 3: PC29D, PC29E, P242D, P2033, P2047
Tamper Group 4: P20B9, P20BB, P20BD, P20BF, P20C1, P20C3

2013-2016
Tamper
Bucket 1: P204F, P202E
Bucket 2: PC29D, PC29E, P2047, P242D, P2033
Bucket 3: P20B9, P20BB, P20BD, P20BF, P20C1, P20C3
Not Tamper
Bucket 1: P1043, P1048, P1049, P2032, P203C, P203D, P2048, P204C, P204D, P205C, P208A, P208D, P20A0, P20A2, P20A3, P20BC, P20C0, P20C4,
P20E9, P21AA, P21AB, P21AF, P21B0, P242C, PC10E
Bucket 2: P204B
Bucket 3: P2049, P20E8, P20E9, P2200, P2205, P229E, P22A3
Bucket 4: P208B
Bucket 5: P20A1
The following charts may be helpful in turning off DIC messages.

2010 (Vans with LGH only) and 2011 DIC Chart

3

2012-2016 DIC Chart

4

Warranty Information
For vehicles repaired under warranty, use the published Labor Operation for the actual cause and use OLH for diagnosis.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may
occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools,
safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that
your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.

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