David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

August 17, 2021

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 16N02 - Supplement #1
Certain 2011-2012 Model Year F-150 and 2012 Model Year Expedition, Navigator and
Mustang Vehicles Equipped with a 6R80 Transmission
Molded Leadframe Extended Coverage

REF:

DEMONSTRATION / DELIVERY HOLD - Safety Recall 16S19
Certain 2011-2012 Model Year F-150 and 2012 Model Year Expedition, Navigator and
Mustang Vehicles Equipped with a 6R80 Transmission
Powertrain Control Module Reprogramming

New! REASON FOR THIS SUPPLEMENT
• Service Action – FSA 16S19 should be completed before proceeding with this program.
• Labor Allowances – A new labor operation code is provided for photo and IDS log file submission when
ordering a molded leadframe.
• Parts Requirements – Photos and the IDS log file showing DTCs P0720, P0722, P0731 and/or P1500
stored in the PCM are now required to place an order for the molded leadframe. A Customer Online
Parts Inquiry System (COPIS) ticket (with vehicle off-road (VOR) flagged) is required when a part is
backordered.
• Rental: Rental is available if parts are backordered and COPIS ticket (with VOR flagged) is attached.
PROGRAM TERMS
This program extends the warranty coverage of the automatic transmission molded leadframe to 10 years of
service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.
This is a one-time repair program.
If a vehicle has already exceeded either the time or mileage limits, this extended warranty coverage ended
on December 31, 2016.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle

Model Year

F-150

2011-2012

Expedition
Navigator
Mustang

2012

Assembly Plant

Build Dates

Dearborn

February 11, 2011 through September 8, 2012

Kansas City

April 5, 2011 through June 13, 2012

Kentucky
Flat Rock

August 26, 2011 through June 6, 2012
August 26, 2011 through February 29, 2012
August 9, 2011 through February 24, 2012

Affected vehicles are identified in OASIS.

 Copyright 2021 Ford Motor Company

REASON FOR PROVIDING EXTENDED COVERAGE
In some of the affected vehicles, an intermittent output shaft speed (OSS) sensor failure may result in an
illuminated malfunction indicator light (MIL) and/or wrench light in the instrument cluster with diagnostic
trouble codes (DTCs) P0720, P0722, P0731 and/or P1500 stored in the powertrain control module (PCM).
New! SERVICE ACTION

The PCM software update in FSA 16S19 must be completed and closed before proceeding:
DEMONSTRATION / DELIVERY HOLD - Safety Recall 16S19
Certain 2011-2012 Model Year F-150 and 2012 Model Year Expedition, Navigator and Mustang
Vehicles Equipped with a 6R80 Transmission
Powertrain Control Module Reprogramming
If an affected vehicle exhibits an illuminated malfunction indicator light (MIL) and/or wrench light in the
instrument cluster with diagnostic trouble codes (DTCs) P0720, P0722, P0731 and/or P1500 stored in the
PCM, dealers are to replace the molded leadframe.
This service must be performed at no charge to the vehicle owner.
NOTE: If an affected vehicle has other transmission-related concerns and DTCs P0720, P0722, P0731
and/or P1500 are not stored in the PCM, this program does not apply; follow standard workshop manual
(WSM) diagnostics.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters were mailed 3rd quarter 2016. Dealers should repair any affected vehicles that contain one
or more of the DTCs listed and/or if the vehicle exhibits an unintended downshift into first gear event,
whether or not the customer has received a letter.
New! ATTACHMENTS

Attachment I:
Attachment II:
Attachment III:

Administrative Information
Labor Allowances and Parts Ordering Information
Technical Information

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society
(PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the
SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2021 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 16N02 - Supplement #1
Certain 2011-2012 Model Year F-150 and 2012 Model Year Expedition, Navigator and Mustang Vehicles
Equipped with a 6R80 Transmission
Molded Leadframe Extended Coverage
OASIS ACTIVATION
OASIS was activated on June 16, 2016.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for
repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
• Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Vehicles with cancelled warranties are not eligible for this service action.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair
was performed before the date of the Owner Notification Letter. This refund offer expired December
31, 2016.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away
from an authorized servicing dealer after the date of the Owner Notification Letter. There is no
expiration date for emergency repair refunds. Non-covered repairs, or those judged by Ford to be
excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with molded leadframe replacement.
New! RENTAL VEHICLES
Dealers may request a rental vehicle when Ford parts are on back-order; prior approval is required from the
SSSC via the SSSC Web Contact Site.
• A COPIS ticket (with VOR flagged) must be attached to the SSSC contact if the part is on backorder.
• Follow Extended Service Plan (ESP) guidelines for dollar amounts.
• If rental is approved by SSSC, a maximum of 10 days may be allowed, SSSC must be contacted for
prior approval if additional days are required.
New! ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual
– Section 6 – Ford & Lincoln Program Policies / General Information & Special
Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the Related
Damage radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
 Copyright 2021 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 16N02 - Supplement #1
Certain 2011-2012 Model Year F-150 and 2012 Model Year Expedition, Navigator and Mustang Vehicles
Equipped with a 6R80 Transmission
Molded Leadframe Extended Coverage
New! ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) (continued)
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
o If an affected vehicle has transmission-related concerns and DTCs P0720, P0722, P0731
and/or P1500 are not stored in the PCM, 16N02 does not apply; follow standard workshop
manual (WSM) diagnostics. Dealers may be requested to upload IDS session files with
existing DTCs and PCM part number before SSSC approval is provided.
New! CLAIMS PREPARATION AND SUBMISSION

Note: All repairs for this program should be claimed using the claim entry direction below regardless
if the vehicle is still under the New Vehicle Limited Warranty.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles – Claim
repairs to FSA 16N02 if vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution
(OWS) online.
o When entering claims:
 Claim type 31: Field Service Action. The FSA number 16N02 is the sub code.
 Customer Concern Code (CCC): E31 – Check Engine Light
 Condition Code (CC): 42 – Does Not Operate Properly
 Causal Part Number: 7G276
 Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim Entry
above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 16N02
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
o Refund offers expired December 31, 2016.
•

 Copyright 2021 Ford Motor Company

ATTACHMENT II
Page 1 of 3
Customer Satisfaction Program 16N02 - Supplement #1
Certain 2011-2012 Model Year F-150 and 2012 Model Year Expedition, Navigator and Mustang Vehicles
Equipped with a 6R80 Transmission
Molded Leadframe Extended Coverage
New! LABOR ALLOWANCES
Vehicles

Description

Mustang

F-150

Labor
Operation

Labor
Time

Check for DTCs P0720, P0722, P0731 and/or P1500
stored in the PCM and if present replace the molded
leadframe

16N02C

2.2
Hours

Check for DTCs P0720, P0722, P0731 and/or P1500
stored in the PCM and if present replace the molded
leadframe

16N02D

2.2
Hours

Expedition/Navigator Check for DTCs P0720, P0722, P0731 and/or P1500
stored in the PCM and if present replace the molded
leadframe

16N02E

2.2
Hours

16N02ZZ

0.2
Hours

All

Contact SSSC, Attach IDS Log File (in PDF file format)
and required photos to Part Order Contact
Must be claimed with either 16N02C,16N01D, or
16N02E and SSSC contact must contain the following:
1.
IDS log file in PDF file format
2.
Photo of vehicle mileage

 Copyright 2021 Ford Motor Company

ATTACHMENT II
Page 2 of 3
Customer Satisfaction Program 16N02 - Supplement #1
Certain 2011-2012 Model Year F-150 and 2012 Model Year Expedition, Navigator and Mustang Vehicles
Equipped with a 6R80 Transmission
Molded Leadframe Extended Coverage
New! PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
Molded leadframes are not available to repair all vehicles, which require replacement.
To place an order for the molded leadframe, submit a VIN-specific Part Order contact via the SSSC Web
Contact Site:
1. Attach an IDS session log file for each molded leadframe part order. The attachment must
show both the VIN and DTCs P0720, P0722, P0731 and/or P1500.
2. Attach a photo of vehicle mileage (mileage > 150,000 is a customer pay claim)
3. DTCs P0720, P0722, P0731 and/or P1500 must be stored in the PCM.
4. Attach a COPIS ticket (with VOR flagged) if the part is backordered.
Part Number

Vehicle Line

Description

Order Quantity

Quantity
Needed

AL3Z-7G276-D
All
Molded Leadframe
1
1
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.

Order the parts below through normal order processing channels:
Part Number

Vehicle Line

Description

Order Quantity

Quantity
Needed

XT-10-QLVC
MERCON® LV Automatic
1
1
(1 Box = 12
All
Transmission Fluid
Quarts)
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.

 Copyright 2021 Ford Motor Company

ATTACHMENT II
Page 3 of 3
Customer Satisfaction Program 16N02 - Supplement #1
Certain 2011-2012 Model Year F-150 and 2012 Model Year Expedition, Navigator and Mustang Vehicles
Equipped with a 6R80 Transmission
Molded Leadframe Extended Coverage
DEALER PRICE
For latest prices, refer to DOES II.
New! PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS RETENTION
AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in
accordance with all applicable local, state, and federal environmental protection and hazardous material
regulations.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
New! REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March
1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed
operations management team or an employee the task has been delegated to. If the task is to be delegated
to a non-management employee, the employee needs to be someone other than the technician who
completed the repair and needs to understand the importance of completing this task consistently and
accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department following the
Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line or
parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were
inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the parts
status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).

•

This process is subject to review during warranty audits for FSA repairs with a repair order open
date of March 1st, 2021 or later. Any eligible FSA claims requiring parts replacement, found not to
have been inspected and signed off during a warranty audit will be subject to chargeback and
consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and
repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection
process (electronic or handwritten) is independent from other warranty approval requirements. The approval
by the designated employee implies that the FSA parts were found to be replaced and must be able to be
clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each
applicable occurrence will require individual post repair approval by the designated employee.

 Copyright 2021 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 3
CUSTOMER SATISFACTION PROGRAM 16N02-S1

CERTAIN 2011-2012 MODEL YEAR F-150 AND 2012 MODEL YEAR EXPEDITION,
NAVIGATOR AND MUSTANG VEHICLES EQUIPPED WITH A 6R80 TRANSMISSION
— MOLDED LEADFRAME EXTENDED COVERAGE
SERVICE PROCEDURE
1. Is the MIL and/or Wrench Light is illuminated in the instrument cluster with DTCs P0720,
P0722, P0731 and/or P1500 stored in the PCM? (Save IDS Log Viewer File).
• YES – Proceed to Step 2.
• NO – This program does not apply.
2. Contact SSSC - IDS Log Viewer File and photos must be uploaded with part order as outlined in dealer
bulletin, before approval is provided.
NOTE: Do not proceed with this procedure until parts are ordered and received. This will prevent
excessive transmission fluid loss while the main control assembly is removed.
NOTE: The component being removed in step 3 will be referred to as a main control, main control valve
body or a mechatronic assembly in the Workshop Manual (WSM).

REPLACE THE MOLDED LEADFRAME
3. Remove the main control assembly. Please follow the WSM procedures in Section 307-01,
In-Vehicle Repair.
4. Remove the six long bolts from the molded leadframe. See Figure 1.

LONG BOLTS

LONG BOLTS

LONG BOLTS

1223A

FIGURE 1

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2021

ATTACHMENT III
PAGE 2 OF 3
CUSTOMER SATISFACTION PROGRAM 16N02-S1

5. Carefully separate the molded leadframe from the main control assembly. See Figure 2.

MOLDED
LEADFRAME

MAIN
CONTROL
ASSEMBLY

1223B1

FIGURE 2
6. Install the new molded leadframe on the main control assembly. See Figure 3.
NOTE: The transmission range (TR) sensor pin must be aligned with the manual control valve during
installation.

TR SENSOR PIN
MOLDED
LEADFRAME

MANUAL
CONTROL VALVE

MAIN
CONTROL
ASSEMBLY

1223E

FIGURE 3

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2021

ATTACHMENT III
PAGE 3 OF 3
CUSTOMER SATISFACTION PROGRAM 16N02-S1

7. Install the six long bolts to the new molded leadframe. See Figure 4.

LONG BOLTS

LONG BOLTS

LONG BOLTS

1223A

FIGURE 4
8. Tighten the long bolts to 53 lb.in (6 Nm) in the sequence shown. See Figure 5.

3

1

2

6
5

4
1223D

FIGURE 5
9. Install the main control assembly and reassemble the vehicle. Please follow the WSM procedure in
Section 307-01, In-Vehicle Repair.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all
parts replaced under this FSA must be scrapped in accordance with all applicable local, state and
federal environmental protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2021

STUD FOR
MISSING NUT