1

1

Transfer Case Wiring Harness

1

1

Part Number

Description

JL1Z-7A195-C
JL1Z-7C078-C

ML1Z-7E453-B
Transfer Case Control Module (TCCM)
1
1
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.

Order the parts below through normal order processing channels:
Order
Quantity

Claim
Quantity

Front Sway/Stabilizer Bar Nuts (4 required, package of 4)

1

4

7L1Z-4B496-C

Front Driveshaft to Pinion Flange Bolts with Retaining
Straps (2 required, package of 1)

2

2

7L1Z-4B496-D

Front Driveshaft to Transfer Case bolts w/retaining straps
(3 required, package of 1)

3

3

N811880-S100

Rear Driveshaft to Rear Pinion Flange bolts
(4 required, package of 4)

1

4

3

12

1

2

Part Number

Description

W520113-S440

W716375-S900

W715131-S437

Transfer Case-to-Transmission Bolts
(9 required, package of 5)
Transfer Case Damper-to-Transfer Case Bolts
(3 required, package of 5)
Transmission Cooler Tube Bracket Bolts
(2 required, package of 4)

Parts Requirements/Ordering Information Continued on the Next Page
 Copyright 2021 Ford Motor Company

ATTACHMENT II
Page 2 of 3
NEW VEHICLE DELIVERY HOLD - Customer Satisfaction Program 21B47
Certain 2021 Model Year Navigator Vehicles Equipped with Heavy Duty Trailer Tow Package
Two-Speed Transfer Case Installation
PARTS REQUIREMENTS / ORDERING INFORMATION (Continued)

Order the parts below through normal order processing channels:
Order
Quantity

Claim
Quantity

Transmission Crossmember-to-Frame Bolts
(4 required, package of 4)

1

4

W520114-S442

Transmission Crossmember-to-Frame Nuts
(4 required, package of 4)

1

4

W709771-S440

Transmission Mount to Crossmember Nuts
(2 required, package of 1)

2

2

W718353-S900

Transmission Support Isolator Mount Bolts
(4 required, package of 4)

1

4

XT-10-QLVC

Motorcraft® MERCON® LV Automatic Transmission
Fluid*

TA-24-B

Motorcraft® Thread Sealant with PTFE*

XT-12-QULV

Motorcraft® MERCON® ULV Automatic Transmission
Fluid*

Part Number

Description

W714418-S439

MISC. OTHER

* The listed chemicals can be used on multiple vehicles.
To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2021 Ford Motor Company

ATTACHMENT II
Page 3 of 3
NEW VEHICLE DELIVERY HOLD - Customer Satisfaction Program 21B47
Certain 2021 Model Year Navigator Vehicles Equipped with Heavy Duty Trailer Tow Package
Two-Speed Transfer Case Installation
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
•

 Copyright 2021 Ford Motor Company

The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 21B47

September 2021

Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At the Lincoln Motor Company, we are committed not only to building high quality, dependable
products, but also to building a community of happy, satisfied customers. To demonstrate that
commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the
VIN shown above.
Why are you receiving
this notice?

On your vehicle, a one-speed transfer case was installed instead of the
two-speed transfer case that was intended to be installed with the heavy
duty trailer tow package.

What is the effect?

This will result in the inability to select Slow Climb drive mode or the Neutral
Tow setting on the instrument panel cluster message center display. This will
prohibit the vehicle from being flat-towed and may cause poor drivability in
extreme off-road conditions.

What will Lincoln and
your dealer do?

In the interest of customer satisfaction, the Lincoln Motor Company has
authorized your dealer to replace the transfer case, transfer case wiring
harness, transfer case control module and reconfigure the affected modules
on your vehicle including the anti-lock braking system, instrument panel
cluster, power train control module and transmission control module free of
charge (parts and labor) under the terms of this program.

How long will it take?

The time needed for this repair is less than one day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.

What should you do?

Please call your dealer without delay to initiate the parts ordering process.
Provide the dealer with the VIN of your vehicle. The VIN is printed near your
name at the beginning of this letter. Your dealer will contact you back to
schedule a service appointment for Customer Satisfaction Program 21B47.

 Copyright 2021 The Lincoln Motor Company – A Ford Motor Company Brand

What should you do?
(continued)

Lincoln owners of 2017 Model Year or later vehicles affected by this recall
have the option of requesting complimentary Pickup & Delivery service with
a Lincoln vehicle for use during service. Please request Lincoln Pickup &
Delivery through your dealership if you would like to take advantage of this
option.
If you do not already have a servicing dealer, you can access
owner.lincoln.com for dealer addresses, maps, and driving instructions.
The Lincoln Motor Company wants you to have this service action
completed on your vehicle. The vehicle owner is responsible for making
arrangements to have the work completed. The Lincoln Motor Company can
deny coverage for any vehicle damage that may result from the failure to
have this service action performed on a timely basis. Therefore, please have
this service action performed as soon as possible.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way: Lincoln Owner App. The
app can be downloaded through the App Store or Google Play. In addition
there are other features such as reserving parking in certain locations and
controlling certain functions on your vehicle (lock or unlock doors, remote
start) if it is equipped to allow control.

COVID-19
(CORONAVIRUS)

Lincoln dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting client vehicles and vehicles used for
Pickup & Delivery* both before and after each vehicle is serviced. In most
places, vehicle service has been deemed a critical service. Please contact
your local dealer to confirm current service hours. For more information on
how Lincoln and your local dealer are working hard to keep you on the road
during these challenging times, please visit owner.lincoln.com.
*Complimentary Lincoln Pickup & Delivery Service is available for all 2017
model year and newer Lincoln vehicles within the 4-year/50,000 mile New
Vehicle Limited Warranty. Contact your preferred dealer for
important details. Mileage limitations may apply.

Do you need a rental
vehicle?

Your dealer is authorized to provide a rental vehicle for your personal
transportation at no charge (except for fuel, insurance, and tax) while your
vehicle is at the dealership for repairs. Please see your dealer for guidelines
and limitations.

What if you no longer
own this vehicle?

If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.

 Copyright 2021 The Lincoln Motor Company – A Ford Motor Company Brand

Can we assist you
further?
(continued)

RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.lincoln.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).

Thank you for your attention to this important matter.
The Lincoln Motor Company

 Copyright 2021 The Lincoln Motor Company – A Ford Motor Company Brand