Altec Industries, Inc.
Midwest Operations
St. Joseph, MO

CSR 521

Component/Supplier Recall
August 31, 2021
Units Affected: Certain 2012 through 2020 model year (D2) Ram 3500 pickup, (DD) Ram 3500 cab
chassis, and (DP) Ram 4500/5500 cab chassis vehicles. (Verify that your unit is affected by reviewing the
attached list in this CSR or by accessing your fleet on connect.altec.com/login)

Ram Y26 — Over Torqued Lug Nuts
(NHTSA Recall 21V-398)
Altec is committed to providing our customers reliable products from initial delivery throughout
the useful life of the machine.
FCA US has decided that a defect which relates to motor vehicle safety exists on certain 2012
through 2020 model year (D2) Ram 3500 pickup, (DD) Ram 3500 cab chassis, and (DP) Ram 4500/5500
cab chassis vehicles.
Refer to the included communication from FCA US for additional information.
A remedy for this condition is not currently available. An additional notice will be mailed to you
when a remedy is available.
Altec is not able to complete this repair.
This repair is not covered under the Altec Warranty policy.

Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Doc ref

Altec Use Only
0.0 hr
0.0 hr
None
Not Included
n/a
n/a
n/a

Parts Kit
N/A

Page 1 of 1

Part Number Qty Warranty
N/A
N/A

This notice applies to your vehicle,

IMPORTANT SAFETY RECALL

[Model Year and Model]

Wheel Studs

VIN XXXXXXXXXXXXXXXXX

Y26/NHTSA 21V-398

LOGO

Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety
Act.
FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain
[2012 – 2020 Model Year (D2) Ram 3500 Pickup, (DD) Ram 3500 Cab Chassis, and (DP)
Ram 4500/5500 Cab Chassis] trucks.

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS
1. Visit recalls.mopar.com to sign up
for email or SMS notifications for
when remedy parts
become
available. You will be asked to
provide your Vehicle Identification
Number (VIN), provided above
2. Scan below using your smartphone
or tablet to sign up to be notified
when remedy parts
become
available

QR Code

WHY DOES MY VEHICLE NEED REPAIRS?
The flanged wheel lug nuts on your vehicle [1] may have been over-torqued during service to
an incorrect torque specification in the Service & Owner's manuals. A yielded wheel stud
may eventually break, which could lead to a wheel separating from the vehicle during
operation. A wheel separating from the vehicle could cause a vehicle crash without prior
warning and/or the wheel/tire could pose a risk to other vehicles or pedestrians.
HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
The remedy for this condition is not currently available. We are making every effort to
finalize the remedy as quickly as possible, and will service your vehicle free of charge (parts
and labor).
FCA US will contact you again, by mail, with a follow-up recall notice when the remedy is
available. Once you receive your follow-up notice, simply contact your Chrysler, Jeep®,
Dodge or RAM dealer right away to schedule a service appointment [2]. Additional options for
your next steps are included on the left side of this notification. We appreciate your patience.
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online [3].
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank
you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

3. Wait for FCA US to contact you
again, by mail, with a follow-up
recall notice when remedy parts are
available
4. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can sign you up to be notified
when remedy parts
become
available, or answer any other
questions you may have
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall Y26.

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY 1-800-424-9153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.