63 Paint peeling from the rear bumper cover
63 21 07 2064279/1 August 25, 2021.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Q5, SQ5

2020 - 2021

All

Not Applicable

Condition
Customer states:
 The paint on the rear bumper cover is peeling.
Workshop findings:
The rear bumper paint appears to have lost its adhesion. The paint peel is located on the right, left, or both sides
of the cover specifically where the bumper cover meets the rear side panel.

Technical Background
An inconsistency in the production process of the rear bumper cover specifically at the edges that meet the rear
side panel caused a weakness making the painted surfaces on these edges prone to paint peel over time. Either
the right side, left side or both sides of the bumper cover are affected.
1. Figure 1 shows the area of the bumper cover
affected.

Figure 1. Bumper cover edge affected.

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© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

2. Figure 2 shows a close-up view of the paint
peel.

Figure 2. Paint peel on bumper cover edge.
3. Figure 3 shows the condition in its early stages
that may evade notice.

Figure 3. Early stages of peel.

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© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

4. Figure 4 shows an intermediate loss of paint in
this area.

Figure 4. Moderate loss of adhesion.
5. Figure 5 shows severe advancement of paint
loss on the rear bumper cover.

Figure 5. Advanced paint peel.

Production Solution
The production process of the rear bumper cover has been corrected.

Service
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© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Should the condition described in this TSB occur the rear bumper cover is to be replaced. Do not attempt to
refinish the original bumper cover. Due to the technical nature of the root cause refinishing the original bumper
cover will only reintroduce a subsequent paint peel in these areas of the rear bumper cover over time.

Warranty
Claim Type:

 950 for paint defects before delivery.
 150 for paint defects after delivery.
 If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.

Service Number:

6369

Damage Code:

0067

Labor Operations:

Lane change assist ECM adjust

9635 1550 (If
equipped)

See SRT with
associated
operations

Sublet operations

Replace and paint new part

L0011600 (Solid
Paint)

Max 360 TU x dealer
labor rate

(Labor Operation listed in Outside
Labor)

L0021600 (Metallic
Paint)
L0031600 (Pearl
Paint)

Diagnostic Time:

Claim Comment:

GFF – Checking and clearing fault
codes included in existing labor
operations

0150 0000

Time stated on the
diagnostic protocol
(Max 30 TU)

Road test prior to the service
procedure

No allowance

0 TU

Road test after the service
procedure

0121 0004

10 TU

As per TSB #2064279/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Page 4 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

Quantity

See ETKA

Fasteners, Bolts, Nuts, and Screws as needed per
the Repair Manual

See ETKA/ELSA

See ETKA

01

Refer to ETKA using the VIN for the correct rear
bumper cover
See ETKA

01 Right
01 Left

Refer to ETKA using the VIN for the correct rear
wheel arch covers
N/A

Paint

Qty 1 Each

Listed as MATERIAL in Outside Material

$ Cost of Material (Max $200)

Additional Information
All parts and service references provided in this TSB (2064279) are subject to change and/or removal.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property

Page 5 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.

Page 6 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.