NHTSA ID Number: 10200487
Manufacturer Communication Number: B840121
TSB/Document Date: 2021-08-23
Summary
TELEMATICS UNIT DEACTIVATION DUE TO 3G CELLULAR TECHNOLOGY DISCONTINUATION: The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G (Telematics ControlModule) can no longer be supported by the cellular network provider starting February 2022.
6/3/2021
84 01 21_TELEMATICS UNIT DEACTIVATION DUE TO 3G CELLULAR TECHNOLOGY DISCONTINUATION
SIB 84 01 21
TELEMATICS UNIT DEACTIVATION DUE TO 3G CELLULAR
TECHNOLOGY DISCONTINUATION
2021-05-05
MODEL
E84 (X1 Sports
Activity Vehicle (SAV))
F06 (6 Series Gran
Coupe)
F13 (6 Series Coupe)
E89 (Z4 Roadster)
F01 (7 Series Sedan)
F07 (5 Series Gran
Turismo)
F15 (X5 SAV)
F10 (5 Series Sedan)
F23 (2 Series Sedan)
F31 (3 Series Sports
Wagon)
F36 (4 Series Gran
Coupe)
F82 (M4 Coupe)
I01 (i3)
F25 (X3 SAV)
F32 (4 Series Coupe)
F45 (X2 SAC)
F83 (M4 Convertible)
I12 (i8 Coupe)
F16 (X6 Sports Activity
Coupe (SAC))
F26 (X4 SAC)
F33 (4 Series
Convertible)
F48 (X1 SAV)
F85 (X5 M SAV)
F02 (7 Series Sedan
LWB)
F12 (6 Series
Convertible)
F22 (2 Series Coupe)
F30 (3 Series Sedan)
F34 (3 Series Gran
Turismo)
F80 (M3 Sedan)
F86 (X6 M SAC)
The non-eligible vehicles have been updated with the following VIN-specific Vehicle Comment in the
DCSnet Warranty Vehicle Inquiry.
Please see SI B84 01 21: This vehicle is affected by the 3G cellular technology
discontinuation that will occur February 2022. ConnectedDrive services for this vehicle
will no longer be available at that time, or sooner if customer’s ConnectedDrive services
expire before this discontinuation date. Renewing these services is no longer be possible.
Also, this vehicle does not meet the necessary technical requirements to perform a
technology upgrade to continue the ConnectedDrive services past February 2022.
If you have a non-eligible vehicle-related question, please contact the Warranty department through IDS by
selecting Coverage, Policy, Coding Questions and Mileage Corrections.
SITUATION
The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G (Telematics Control
Module) can no longer be supported by the cellular network provider starting February 2022. The decision to
phase out 3G network technology was made at the discretion of the respective cellular carriers and lies
beyond the control of BMW
. Due to this phase-out, BMW Assist and ConnectedDrive services will no longer
be supported after this date.
The BMW Assist and ConnectedDrive services/functionalities that are affected include the following:
Emergency Calling (SOS/E-Call) including Automatic crash notification
BMW Online and eMobility
MyInfo (sent to car)
Remote Services
Stolen Vehicle Recovery
TeleService
Concierge
RTTI (Real Time Traffic Information)
My BMW App
CAUSE
3G cellular communication network will be discontinued by cellular carriers.
Copyright ©2021 BMW of North America, Inc.
1/2
6/3/2021
84 01 21_TELEMATICS UNIT DEACTIVATION DUE TO 3G CELLULAR TECHNOLOGY DISCONTINUATION
CORRECTION
All telematic units affected by the 3G discontinuation will be decommissioned in February 2022 and the
technology will no longer be supported. It is not technically possible to upgrade/retofit these vehicles to
support current technology.
PROCEDURE
No action is needed by the customer or dealer. The customer will be notified by email or printed mail
regarding 3G cellular technology discontinuation.
Information can also be found in the PKoD and BMW USA websites:
https://www.bmwusa.com/content/dam/bmwusa/connected-drive/pdf/3G_FAQ.pdf
Once in PKoD navigate to Technology > ConnectedDrive > 3G Cellular Discontinuation.
PARTS INFORMATION
Parts exchange will not provide a solution.
WARRANTY INFORMATION
Performing a repair and submitting a claim does not apply to the information being provided in this Service
Information Bulletin.
QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Warranty inquiries
Parts inquiries
Submit feedback at the top of this bulletin
Please contact the Warranty department by either using the Live Chat that’s
available in the Warranty Documentation Portal or through IDS by selecting
Coverage, Policy, Coding Questions and Mileage Corrections
Submit an IDS ticket to the Parts Department
Copyright ©2021 BMW of North America, Inc.
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TSB/Document ID: B840121
Replacement Service Bulletin Number:
MFR Communication Date: 2021-05-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
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