Technical Service Bulletin

91-21-02 MIB3 Composition & Discover Media Infotainment System
Malfunctions

Transaction
No:

2064286/1

Release date:

8/10/2021

Condition
Applicable Vehicles
Model(s)

Year

Eng. Code

Trans. Code

VIN Range
From

VIN Range To

Arteon, Atlas,
Cross Sport,
Golf/GTI, Jetta,
Tiguan

2021

All

All

All

All

Taos

2022

All

All

All

All

Revision Table
Instance Number

Published Date

Version Number

Reason For Update

8/10/2021

91-21-02

Original publication.

2064286/1
Note:

This technical bulletin must be read in its entirety before attempting the software update.
The customer may report one or more of the following symptoms:
 Infotainment system freezes and/or reboots.
 Infotainment system will not turn on/boot up.
 Infotainment system loses sound and/or volume control malfunctions.
 Voice control malfunctions.
 Navigation system malfunctions.
 GPS is inaccurate.
 Abnormal noise(s) from Infotainment system.
 App-Connect malfunctions sporadically.
 User profile entry and/or setup malfunctions.
 Streaming audio malfunctions.
 Sirius radio malfunctions.

Page 1 of 5
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-21-02 MIB3 Composition & Discover Media Infotainment System
Malfunctions

Transaction
No:

2064286/1

Release date:

8/10/2021

Technical Background
This procedure resolves the concern(s) specified above by updating the MIB3 Infotainment System
software to the latest level 0805.

Production Solution
Not applicable.

Service
Software Update Procedure
 Connect Midtronics InCharge 940 (INC 940) or GRX3000VAS Tester/Charger to the vehicle’s 12 volt
battery.
 Switch the ignition to the ON position.
 Switch ON the Infotainment System.
 Check the Software Version by pressing the “Menu” button.
 Page over in the Infotainment menu and select “Settings” from the touchscreen menu.
 In “System Settings”, scroll down to select “System Information” from the touchscreen menu (Figure
1).

If the current software level is lower than 0805,
proceed with this Technical Bulletin.
If the current software level is greater than or equal
to 0805, this work procedure does not apply.

Figure 1.

Create the USB Driver with SD/USB Creator:
 Refer to Technical Bulletin 2054866 (00-19-04) Set up SD/USB Creator to Obtain Software Updates.
 Use SD/USB part number 3G0.919.360.NN.

Page 2 of 5
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-21-02 MIB3 Composition & Discover Media Infotainment System
Malfunctions

Transaction
No:

2064286/1

Release date:

8/10/2021

Update Programming:
Section 1: USB
 Insert the USB drive 3G0.919.360.NN into port 1 of the USB connection in the front center console.
 Press and hold the “Menu” button located on the radio for 5 seconds until “Service Mode” is made
available.
 Select “Software Update/Versions”.
 Select “Start Update”.
 Select “Update”.
 Select the option “USB 1”.
 Select “Next List Button”.
 Select “Start Update”.
 Select “Start Update” again on the following screen.
The software update will now begin. Please note that various screens may be displayed during the
update process and the Infotainment display may switch off/on. This is normal behavior.
 When the “Update Summary” screen appears, select “Resume”.
 When the completed update screen appears, select “OK”.

Confirm that the software is updated to version
0805. (Menu > Settings > System Information)
(Figure 2).
Proceed to Section 2.

Figure 2.

Page 3 of 5
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Transaction
No:

2064286/1

Release date:

8/10/2021

Technical Service Bulletin

91-21-02 MIB3 Composition & Discover Media Infotainment System
Malfunctions

Section 2: Software Version Management (SVM)
 Connect the ODIS tester to the vehicle’s Data Link Connector (DLC).
 Initiate Guided Fault Findings (GFF) and allow the tester to complete interrogation of all modules.
 Once GFF module interrogation is complete, click on the “Special Functions” tab.
 Under “5F – Information electronics 1 – J794”, select “Adapting Software”.
 Select option 1 “Software update via measure code”.
 Enter SVM code 3700.
 Continue through the test plan, confirming steps as needed.
 When the test is complete, the test result will read “Data version in the vehicle is current”.
 Once the update is complete, exit GFF and remove the USB from the USB drive.

Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual 1)
Model(s)

Year(s)

Eng.
Code(s)

Trans.
Code(s)

VIN Range From

VIN Range To

Arteon, Atlas, Cross
Sport, Golf/GTI, Jetta,
Tiguan

2021

All

All

All

All

Taos

2022

All

All

All

All

SAGA Coding
Claim Type:
Service Number:
9193
Parts Manufacturer

Use applicable Claim Type 1)
Damage
Code

HST

Damage Location (Depends on
Service No.)

--

--

0039

Arteon, Atlas, Cross Sport, Golf/GTI, Jetta, Tiguan, Taos

Labor Operation 3) : Charge Battery

WG8 2)

27068950 = See Elsa for latest time units.

Labor Operation 3) : Update Programming SVM See GFF Time expenditure.
Diagnostic Time 4)
Page 4 of 5
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

91-21-02 MIB3 Composition & Discover Media Infotainment System
Malfunctions

GFF Time expenditure

01500000 = Actual GFF print out. 110 TU max.

Road Test

01210002 = 00 TU

Transaction
No:

2064286/1

Release date:

8/10/2021

NO

01210004 = 00 TU
01320000 = 00 TU max.

Technical Diagnosis

YES

NO

Claim Comment: Input “As per Technical Bulletin 2064286” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual.

Required Parts and Tools
Tool Description

Tool No:

Midtronics Battery Tester/Charger

InCharge 940 (INC-940) or GRX3000VAS

VAS Diagnostic Tool

VAS 6150/X & VAS 6160/X and ODIS Service with:
current online updates

USB

3G0.919.360.NN

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 5 of 5
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.