**IMPORTANT SAFETY RECALL – SERVICE ADVISORY**
Mercedes-Benz Safety Recall: 21V-410
Thor Motor Coach Safety Advisory: RC000235
This notice applies to vehicle: «VIN»
«Dealer_name»
«Street»
«City», «State» «Zip»
Dear Dealer:
Thor Motor Coach has been informed that Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter
vehicles has decided that a defect which relates to motor vehicle safety exists in certain Model Year (MY) 2019-2021
Mercedes-Benz Sprinter vehicles. We apologize for any inconvenience this action may cause you; however your safety
and continued satisfaction are of the utmost importance to us.
MBAG has determined that on certain Mercedes-Benz Sprinter vehicles that are equipped with electrically
adjustable front swivel-seats, the seat wiring harness may be improperly routed or mounted within the swivelseat frame and could become pinched and damaged during the electric adjustment of the seat position. If the
wiring harness were to become pinched and damaged during adjustment of the swivel seat, in a worst case
scenario, the operation of the seat-mounted side airbag might not operate properly and the side airbag could
either deploy inadvertently or not deploy as designed in the event of a crash. This condition could increase the
risk of injury in the event of a crash. This affects the following Thor Motor Coach products: model year
2021/2022 Sanctuary and 2021/2022 Tranquility motorhomes.
An authorized Mercedes-Benz dealer will inspect the routing of the front swivel seats (left/right) wiring
harnesses and will repair as necessary.
For additional information and to schedule an appointment, please contact your preferred authorized MercedesBenz Sprinter dealer at your earliest convenience. To locate nearest Mercedes-Benz dealers visit
https://www.mbvans.com or call 1-800 FOR-MERCEDES (1-800-367-6372). Please mention you are
scheduling an appointment to inspect swivel seat wiring harness routing under Recall Campaign
#2021070031.
This could take approximately 30minutes. This service will be provided free of charge. You may be asked for
your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at
the top of this letter.
Dealers that have stock units impacted by this recall can access the full list of affected VINs sold to their dealership by
accessing the “Service Campaign” portion of the TMC Advantage Web Portal. If any unit on this list has been retail
sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at
the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you
are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor
receiving this notice must forward a copy to the lessee within 10 days.
A VIN-based recall lookup tool on our website now offers a search feature that will indicate whether a vehicle has been
subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/en/recallinformation.

Sincerely,
Thor Motor Coach