Technical Service Bulletin

00-19-04 - Set-up SD Creator to Obtain Software Updates

Transaction
No:

2054866/4

Release date:

8/18/2021

Condition
Applicable Vehicles
Model(s)

All
(except ID.4)

Year

Eng. Code

Trans. Code

VIN Range
From

VIN Range To

2016 – 2022

All

All

All

All

Revision Table
Instance Number

Published Date

Version Number

Reason For Update

2054866/4

8/18/2021

00-19-04

Include additional model
and model year
applicability.

2054866/2

12/8/2020

00-19-04

Content added.

2054866/1

7/17/19

00-19-04

Original publication.

The purpose of this bulletin is to explain how to set up and use the SD Creator program.

Technical Background
Volkswagen has made software updates for infotainment systems (MIB systems) and digital cockpit
instrument clusters (FPK) available for direct download via the SD Creator program.

Production Solution
Not applicable.

Service
Note:
1. The SD Creator is only permitted to be used to create a software update SD card or USB device
according to a Technical Bulletin or Campaign, or upon specific direction from the Volkswagen
Technician’s Helpline or a QTM.

Page 1 of 10
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-19-04 - Set-up SD Creator to Obtain Software Updates

Transaction
No:

2054866/4

Release date:

8/18/2021

2. Making copies of an SD card or USB device prepared with the SD Creator is not permitted! If several
copies are desired, use the SD Creator again to produce them. The SD Creator checks whether the SD
card or USB device is suitable to be used. Software updates with a copied SD card or USB device can
damage the device (for example, if the software update is interrupted). Devices damaged by an
interrupted software update cannot be claimed under warranty.
1. General Prerequisites:
 ODIS Service with VAS tester.
 A valid MirrorServer Certificate installed on a VAS tester with the ODIS Service.
 Part number of the software update.
 If using a VAS 6150A, a commercially available USB-to-SD card adapter will be needed.
Note:
If using VAS 6150A with a USB-to-SD card reader, remove any other USB-connected memory sticks or
flash drives before using the SD Creator to avoid data loss if the wrong drive letter is selected.
2. Selecting the appropriate SD Card or USB Device:
Refer to the technical bulletin which suggests the software update to obtain the appropriate file size.
Note:
Make sure to backup any important data which is already installed on the SD card or USB device before
starting the download process! When the download process is started, the SD Creator program will
format and wipe all data from the SD card or USB device!
Shown is an example of a suitable commercially
available SD card that is compatible with the SD
creator.
Please note the following:
 Do Not use a micro SD in a full size SD adaptor
(use only a full-size SD card).
 SDHC standard.
 Speed class 10.
 Adequate memory capacity for SD card update
being created.
 Unlocked write-protect switch.
 For USB devices, use a commercially available
USB stick in:
 USB type C (at least USB 2.0), reading/writing
Page 2 of 10
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-19-04 - Set-up SD Creator to Obtain Software Updates

Transaction
No:

2054866/4

Release date:

8/18/2021

speed: at least 40 MB/s / 10 MB/s.
 USB type A including type C (at least USB 2.0),
reading/writing speed: at least 40 MB/s / 10
MB/s.
 USB type A with adapter to USB type C possible
(at least USB 2.0), reading/writing speed: at
least 40 MB/s / 10 MB/s.
Note: Please do not use a USB hub (USB
distributor to use several USB devices on one USB
port) to install the software update for the
infotainment control unit.
3. Installing the SD Creator program (IT Administrator help may be required):
1) Using a VAS tester with ODIS Service, open a
web browser (i.e. Internet Explorer) and navigate to
https://mirrorserver2.vwhub.com/dav/BTAC/TradeRetail/Tools/SD-Creator/.
2) The installation instructions and user manual are
located in the same directory and labeled as
“User_manual_SD_Creator_V1.3_EN.pdf.
3) The instruction should be downloaded and saved
on the ODIS tester for future reference.
4) If prompted by the Wndows operating system for
a security certificate, select the MirrorServer
certificate for the machine.

5) Within this folder is the “SD Creator” installation
file labeled “setup_V1.1.7.7.exe” (1). Click on the
file, and then click “Save” (2) to save the install file
to the desktop or other location on the ODIS tester.
If this file cannot be downloaded, please contact the
dealership IT administrator.

Page 3 of 10
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-19-04 - Set-up SD Creator to Obtain Software Updates

Transaction
No:

2054866/4

Release date:

8/18/2021

6) After the installation file has successfully
downloaded, install the program onto the VAS
tester with ODIS Service by double clicking the file
labeled “setup_V1.1.7.7.exe” to run the
installation program. If I.T. policies restrict the
installation of programs on the VAS tester with
ODIS Service ask the I.T. administrator to perform
the install.
7) After double-clicking the installation file
“setup_V1.1.7.7.exe” the program installation
begins.

Page 4 of 10
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-19-04 - Set-up SD Creator to Obtain Software Updates

Transaction
No:

2054866/4

Release date:

8/18/2021

8) At this screen, click “Next” to proceed with the
installation.

Page 5 of 10
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-19-04 - Set-up SD Creator to Obtain Software Updates

Transaction
No:

2054866/4

Release date:

8/18/2021

9) At this screen, click “Install” to proceed with
the installation.

Page 6 of 10
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-19-04 - Set-up SD Creator to Obtain Software Updates

Transaction
No:

2054866/4

Release date:

8/18/2021

10) When complete, click “Finish” the
installation window will close.

11) After the program has installed successfully,
the icon titled “SD Creator” will appear on the
desktop.

Page 7 of 10
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-19-04 - Set-up SD Creator to Obtain Software Updates

Transaction
No:

2054866/4

Release date:

8/18/2021

4. Initial steps for setup of the SD Creator program:
1) Once the program is installed it will place an icon
labeled “SD Creator” on the desktop. Start the
application by double clicking the icon.
2) Insert an SD card into the tester or card
reader/writer and select the drive letter
corresponding to the SD card (Item 1).
3) Enter the support email address,
“ODISsupport@vw.com” (Item 2).
4) Select the MirrorServer certificate by selecting
“Select certificate…” (Item 3).
5) Enter the MirrorServer address (Item 4) by using
“https://mirrorserver2.vwhub.com” (without
quotes). Once set, the user can later verify this
setting in the server section listed under the
“settings” tab.
6) After entering the MirrorServer address a drop
down menu will appear – select brand
“Volkswagen.”
Uncheck the box for “Show this dialog on every
launch” (Item 5) and select “Next”.
Support requests by e-mail:
 When the “Support” button is pressed, an email
will automatically be generated along with any
error logs (also automatically attached). In the
email, type a brief description of the error
experienced and then send the email. The email
will be sent to the Volkwagen ODIS support
team.

5. Using the SD Creator to download the software update files:
Tip:
The SD creator only references using an SD card. A USB device can be used in place of an SD Card.

Page 8 of 10
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-19-04 - Set-up SD Creator to Obtain Software Updates

Transaction
No:

2054866/4

Release date:

8/18/2021

1) The unique SD card or USB device part
number from a software update Technical
Bulletin must be entered.
2) Enter this part number into the “Part number”
field (with no spaces or dashes).
3) Click “Search” button.
4) The program will automatically find the
software files on the MirrorServer, if entered
correctly.
5) Click on “Play/Start” button.
Note:
If the “Play/Start” button is not active, check the
“path” field for the matching drive letter where
the SD card is inserted.

Tip:
The SD card or USB device should always be prepared using the SD Creator in advance, prior to starting
the software update in a vehicle.
6. SD Creator download process:

1) The program will first check the speed of the SD
card and then will format the SD Card.

Page 9 of 10
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

00-19-04 - Set-up SD Creator to Obtain Software Updates

Transaction
No:

2054866/4

Release date:

8/18/2021

2) Next the program will start the download of
software files from the MirrorServer and save them
on the local hard drive. If the internet connection is
interrupted during the download, then any of the
files can become corrupted. If this happens the
entire process will need to be started over,
beginning with the part number entry – Step 5.

3) The SD Creator will attempt to eject the SD card.
Sometimes this fails. If this happens, manually eject
the card from the ODIS machine, using the
Windows function to “Safely Remove” media.
4) From this point the SD card is ready to use to
perform a software update.

Warranty
Information only.

Required Parts and Tools
No Special Parts required.
Tool Description

Tool No:

VAS Diagnostic Tool

VAS 6150/X & VAS 6160/X with
ODIS Service with current online updates

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 10 of 10
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.