Technical Service Bulletin

S-SB-0020-15 Rev1 September 1, 2015 Zt =S=_icr

2016 iA Pre-Delivery Service (PDS)

Service
Category General
Scion Supports ie
Section Pre-Delivery Service Market USA ASE Certification
Applicability
YEAR(S) MODEL(S) ADDITIONAL INFORMATION
2016 iA

REVISION NOTICE

December 23, 2015 Rev1:
e The Walkaround Inspection section has been updated.
Any previous printed versions of this bulletin should be discarded.

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying your dealership’s new car customers.
Customer feedback indicates the following areas deserve special attention when performing PDS:
e Careful inspection for paint chips/scratches and body dents/dings.

e Proper operation of electrical accessories (including interior light, clock, and radio reset).

e Interior cleanliness.

e Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles has been a major focus for Toyota and
Scion. To help remind customers that regular oil changes are essential to the proper maintenance
of their vehicle, dealers are required to begin installing a first oil change reminder sticker prior to
delivery. By doing this, customers will be reminded to return to your dealership for their first oil
change. Your current oil change reminder sticker may be used. (See PDS Check Sheet item 8 of
“Final Inspection & Cleaning.”)
A new PDS Check Sheet has been developed for the 2016 model year iA. Some check points have

been added, expanded, or clarified. Bulletins are available for items in bold type.

© 2015 Toyota Motor Sales, USA Page 1 of 7
coscior-— s-SB-0020-15 Rev1 September 1, 2015 Page 2 of 7

2016 iA Pre-Delivery Service (PDS)

Warranty Policy

If the need for additional repairs or adjustment is noted during the Pre-Delivery Service, the
required service should be performed under warranty. Reimbursement will be managed under the
warranty policy.

The Warranty Policy and Procedures Manual requires that you maintain the completed PDS
check sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject to
debit.

An additional Repair Order completed in conjunction with normal PDS must have time punch/flags
for service. If multiple repairs are performed, separate time flags must be punched for each repair.

Warranty Information

OP CODE DESCRIPTION TIME OFP T1 T2
001013 Pre-Delivery Service (PDS) 0.9 - - -

Required Tools & Equipment

REQUIRED EQUIPMENT SUPPLIER PART NUMBER QTY
Techstream 2.0* TS2UNIT
ADE 1
Techstream Lite TSLITEPDLRO1

* Essential SST.

NOTE
e Only ONE of the Techstream units listed above is required.
e Software version 10.20.030 or later is required.

e Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.

Before Inspection

When performing new car Pre-Delivery Service, install AUDIO1 and ROOM fuses before moving
vehicle from storage lot so that Functional Operation checks can begin as soon as vehicle is moved

into the service stall.

1. Install AUDIO1 and ROOM fuses — see check sheet

© 2015 Toyota Motor Sales, USA
scion — S-SB-0020-15 Revi September 1, 2015 Page 3 of 7

2016 iA Pre-Delivery Service (PDS)

Functional Operation

Apply parking brake and cycle ignition “IG-ON,” place gear selector in reverse, turn on lights and
rear defogger. Unlock all doors, release fuel door, release trunk hatch.

1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn

3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, emergency flashers, and brake lights

5. Check inside/outside rear view mirror operation/adjustment
6. Check power outlet

7. Check audio/navigation*/backup camera systems, and set clock

8. Set Oil Change Maintenance Monitor to 7,500 miles

Walkaround Inspection

Starting at the driver’s door, check window and door lock operation and the operation of all power
windows and door locks from master switch. Assure tightness of interior garnishes and check seat
belts. Inspect hatch contents and lights at rear of vehicle. Inspect passenger door window regulator
and lock operation and garnishes. Check seat and seat belt operation. Continue on around to the
front of the vehicle checking lights.

1. Check door and door lock operation, including each wireless remote control/theft deterrent
system*

2. Check power window operation

3. Check that engine starts with all keys

4. Check seats and seat belt operation

5. Check rear defogger

6. Check side marker, tail, backup, and license plate lights
7. Check rear hatch/cargo area trim appearance

8. Adjust spare tire pressure, inspect for damage, and check jack and tool installation

NOTE
Compact spare tire - 60 psi (414 kPa)

© 2015 Toyota Motor Sales, USA