7/1/2021

84 02 21_TELEMATICS UNIT RETROFIT TO 4G CELLULAR TECHNOLOGY

SIB 84 02 21
2021-06-15
TELEMATICS UNIT RETROFIT TO 4G CELLULAR TECHNOLOGY
This Service Information Bulletin (Revision 2) replaces SI B84 02 21 dated May 2021.
What’s New (Specific text highlighted):
The F26 and F30 Series model vehicles have been added to labor operation codes 84 10 850
and 84 10 851.

MODEL
F06 (6 Series Gran
Coupe)
F16 (X6 Sports
Activity Coupe (SAC))

F12 (6 Series
Convertible)
F22 (2 Series Coupe)

F26 (X4 SAC)

F30 (3 Series Sedan)

F33 (4 Series
Convertible)
F82 (M4 Coupe)
F87 (M2 Coupe)

F34 (3 Series Gran
Turismo)
F83 (M4 Convertible)
G12 (7 Series Sedan)

F13 (6 Series Coupe)
F23 (2 Series Sedan)
F31 (3 Series Sports
Wagon)
F36 (4 Series Gran
Coupe)
F85 (X5 M SAV)

F15 (X5 Sports Activity
Vehicle (SAV))
F25 (X3 SAV)
F32 (4 Series Coupe)
F80 (M3 Sedan)
F86 (X6 M SAC)

The eligible vehicles have been updated with one of following two VIN-specific Vehicle Comments in the
DCSnet Warranty Vehicle Inquiry.
Software Upgrade
Please see SI B84 02 21 (DC 85 81 02 01 NA): This vehicle is affected by the 3G cellular
technology discontinuation that will occur February 2022. Certain ConnectedDrive
services for this vehicle, including the BMW Assist eCall, will be affected and no longer be
available at that time; or sooner if the customer’s ConnectedDrive services expire before
this discontinuation date. This vehicle is eligible for a one-time software update to keep
these services active.
Or, for a:
Hardware Retrofit and Software Upgrade
Please see SI B84 02 21 (DC 85 82 03 01 NA): This vehicle is affected by the 3G cellular
technology discontinuation that will occur February 2022. Certain ConnectedDrive
services for this vehicle, including the BMW Assist eCall, will be affected and no longer be
available at that time; or sooner if the customer’s ConnectedDrive services expire before
this discontinuation date. This vehicle is eligible for a one-time hardware retrofit and
software update to keep these services active.
Note: Before performing this repair and submitting a claim, first check that the vehicle has one of the above
Vehicle Comments showing in the DCSnet Warranty Vehicle Inquiry. Then, review the Repair History
(Claims) section to confirm that a prior claim for this one-time 4G retrofit repair has not already been
submitted.
If you have a vehicle repair eligibility and/or coverage question, please contact the Warranty department
through IDS by selecting Coverage, Policy, Coding Questions and Mileage Corrections prior to performing
this repair.

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SITUATION
The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G (Telematics Control
Module) can no longer be supported by the cellular network provider starting February 2022. The decision to
phase out 3G network technology was made at the discretion of the respective cellular carriers and lies
beyond the control of BMW. Due to the phase-out, BMW Assist and ConnectedDrive services will no longer
be supported after this date.
The BMW Assist and ConnectedDrive services/functionalities that are affected include the following:

Emergency Calling (SOS/E-Call) including Automatic crash notification
BMW Online and eMobility
MyInfo (sent to car)
Remote Services
Stolen Vehicle Recovery
TeleService
Concierge
RTTI (Real Time Traffic Information)
My BMW App
Information can also be found in PKoD (Product Knowledge on Demand) and BMW USA website:
https://www.bmwusa.com/content/dam/bmwusa/connected-drive/pdf/3G_FAQ.pdf

Once in PKoD, navigate to Technology > ConnectedDrive > 3G Cellular Discontinuation.

CAUSE
3G cellular communication network will be discontinued by cellular carriers.

CORRECTION
Retrofit the vehicle to accept 4G cellular technology.

PROCEDURE
1. Determine whether the vehicle will need to have a software upgrade only or both a software upgrade
and hardware retrofit by checking the iCC ID in Dealer Cockpit.
Dealer Cockpit can be found in the DCSnet portal
2. Enter the VIN of the affected vehicle into Dealer Cockpit and review the iCC ID. The first 7 digits will
designate if the vehicle needs a software upgrade or software + hardware retrofit.
8901410 will indicate the vehicle will need a hardware retrofit + software upgrade, proceed to
Step 3.
8901170 will indicate the vehicle will only need a software upgrade, proceed to Step 4.
3. Perform guided replacement of the telematics control unit. Note there are two possible locations for the
control unit, it is important that the correct part is ordered.
The telematics back up battery should only be replaced if the telematics control unit also happens to be
defective or the battery itself has failed. In most cases, the retrofit procedure is replacing equipment that is
good and in working order.
Note that ISTA will automatically reprogram and code all programmable control modules that do not
have the latest software.

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4. Determine the vehicle’s current I-level by either using AIR or the ISPA NEXT application. Is the current
vehicle integration level:
Integration level
Model
F06 F12 F13

Lower than F010-16-11-5xx

F15 F16 F25 F26 F85 F86

Lower than F025-16-11-5xx

F22 F23 F30 F31 F32 F33
F34 F36 F80 F82 F83 F87

Lower than F020-16-11-5xx

G12

Lower than A15A-16-11-5xx

YES: Proceed to Step 5.
NO: No action is needed.
5. Program the vehicle using the latest ISTA version.
6. Update services and check Connected Drive functionality.
To perform an “Update Services” process:
Depending on your vehicle’s Model Year and Make, navigate to “BMW Assist”, “ConnectedDrive” or
“Apps” using your iDrive controller.
Under BMW Assist or ConnectedDrive:
- Open “Options” (physical button surrounding your iDrive controller)
- Click on “Update BMW Assist”
Under Apps:
- Click on “All Apps”
- Open “Options” (physical button surrounding your iDrive controller)
- Click on “Update apps and services”
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to DealerSpeed / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.

PARTS INFORMATION
Obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK
or AIR which takes into account specific equipment and/or options.
Part Number
84 10 5 A0F C23
Or:
84 10 9 843 931

Description
ATM 4G Trunk Mount
--ATM 4G Roof Mount

Quantity

1
-1

Additionally, other small parts that are not specified above, such as one-time screws, nuts and seals, which
must be replaced according to the ISTA repair instructions/ETK, must be selected from the Electronic Parts
Catalogue according to the respective vehicle type and invoiced under the corresponding repair Defect
Code listed in this bulletin.

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WARRANTY INFORMATION
During this workshop visit, the affected vehicle may show one or more programming and encoding Technical
Campaign repairs open, the programming and encoding procedure may only be invoiced one time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle’s
software to the required I-level or higher.
Please be sure to perform any additional before work (retrofitting the vehicle’s hardware for this
repair when applicable), and/or after work (including attaching labels) as required by the open
campaigns on the vehicle. Close any remaining open programming and encoding Campaign repairs
as outlined in the corresponding Service Information Bulletin.
This one-time 4G retrofit repair is currently covered regardless of the eligible vehicle’s time (age) or mileage.
Reimbursement for this 4G retrofit repair will be via normal claim entry utilizing the applicable work package
information below, and when required, the part number listed above that applies.
A. The vehicle only needed a software upgrade
Defect Code:

85810201NA

SI B84 02 21 3G Sunset Retrofit (Software)

Work Package # 1
The vehicle’s software was upgraded in conjunction with performing an open programming and encoding
Technical Campaign or with another repair on the vehicle.
Labor Operation
84 99 000

Description (Main work)
Programming and encoding the vehicle control units was
performed in conjunction with another
campaign/repair prior to this workshop visit (vehicle
is already at the specified Target integration level or
higher, no repair is necessary) (Main work)

Labor Allowance

Description (Plus work)
Programming and encoding the vehicle control units was
performed in conjunction with another
campaign/repair prior to or during this workshop
visit (vehicle is already at the specified Target integration
level or higher, no repair is necessary) (Plus work –
Vehicle is already in the workshop)

Labor Allowance

1 FRU

Or:
Work Package # 2
Labor Operation

84 99 000

1 FRU

Or:
Work Package # 3
The vehicle’s software was upgraded on a vehicle with no open programming and encoding Technical
Campaign repair(s)
Labor Operation
00 00 006

Description
Performing vehicle test (with vehicle diagnosis system-

Labor Allowance
Refer to AIR

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checking faults) (Main work)
Or:
00 00 556

Performing vehicle test (with vehicle diagnosis systemchecking faults) (Plus work)

Refer to AIR

Support voltage of the vehicle electrical system /
recharge vehicle electrical system battery

Refer to AIR

Programming/encoding control unit(s)

Refer to AIR

And:
61 21 528
And:
61 00 730

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006.
Or:
B. The vehicle needed a hardware retrofit and a software upgrade
Defect Code:

85820301NA

SI B84 02 21 3G Sunset Retrofit (Software and
Hardware)

Work Package # 4
The vehicle’s hardware was retrofitted, afterwards, the vehicle’s software was upgraded in conjunction with
performing an open programming and encoding Technical Campaign or with another repair on the vehicle.
Labor Operation
84 10 821
Or:

Description
Replacing telematics control module

Labor Allowance (Refer to AIR)
F06, F12, F13, F23

84 10 801

Replacing the Combox

F22, F25, F30, F31, F32, F33,
F34, F35, F36, F80, F82*

Replacing telematics communication box
(TCB)

F22, F25, F30, F31, F32, F33,
F34, F35, F36, F80, F82*, F83,
F87

Replacing telematics control module in the
trunk

F26, F31

Replacing telematics control module under
headlining without sliding roof

F26, F30, F35, F36, G11, G12

Replacing telematics control module under
headlining with sliding roof

F26, F30, F35, F36, G11, G12

Or:
84 10 811
Or:
84 10 855
Or:
84 10 850
Or:
84 10 851
Or, for the:
*F82 - M4 GTS Coupe (MC 4S93 only)
Labor Operation
84 99 000

Description
Work time to replace the telematics
communication box/Combox

Labor Allowance
2 FRU (F82 4S93 - M4 GTS
Coupe)

Or:

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Work Package # 5
The vehicle’s hardware was retrofitted and the software was upgraded on a vehicle with no open
programming and encoding Technical Campaign repair(s).
Labor Operation
00 00 006

Description
Performing vehicle test (with vehicle diagnosis systemchecking faults) (Main work)

Labor Allowance
Refer to AIR

Or:
00 00 556

Performing vehicle test (with vehicle diagnosis systemchecking faults) (Plus work)

Refer to AIR

Support voltage of the vehicle electrical system /
recharge vehicle electrical system battery

Refer to AIR

Replacing telematics control module (Refer to WP # 4
above for the corresponding labor operation)

Refer to AIR

Programming/encoding control unit(s)

Refer to AIR

And:
61 21 528
And:
84 xx xxx
And:
61 00 730

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006.
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes
and in the claim comments (For example: B84 02 21 WP 1), unless otherwise required by State law.
Programming and Encoding the Vehicle Control Units (RO and Claim Comments Required)
The programming procedure automatically reprograms and encodes all vehicle control modules which do
not have the latest software I-level. If one or more control module failures occur during this programming
procedure:
Please claim this consequential control module related IRAP recovery procedure (when applicable as
required)/repair work under the defect code listed in this bulletin with the applicable AIR labor
operations.
Please explain this additional work (The why and the what) on the repair order and in the claim comments
section
For control module failures that occurred prior to performing this programming procedure:
When covered under an applicable limited warranty, claim the applicable test plan and the
corresponding control module-related repair work using the applicable defect code and labor
operations in AIR (including diagnosis).
As applicable to your center, please refer to SI B01 01 20 or B01 07 20 for claiming your diagnosis work
time, job/repair work time (WT), RO/Claim WT and/or repair explanation procedures.

QUESTIONS REGARDING THIS BULLETIN
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Technical inquiries
Warranty inquiries
Parts inquiries

84 02 21_TELEMATICS UNIT RETROFIT TO 4G CELLULAR TECHNOLOGY

Submit feedback at the top of this bulletin
Please contact the Warranty department by either using the Live Chat that’s
available in the Warranty Documentation Portal or through IDS by selecting
Coverage, Policy, Coding Questions and Mileage Corrections
Submit an IDS ticket to the Parts Department

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