NHTSA ID Number: 10200225
Manufacturer Communication Number: B012518
TSB/Document Date: 2021-08-09
Summary
Starting with Model Year 2022, retroactively, the remaining standard scheduled maintenance coverage is now transferable to the next vehicle owner without a Refresh.
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TSB/Document ID: B012518
Replacement Service Bulletin Number:
MFR Communication Date: 2021-06-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
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7/1/2021
01 25 18_BMW MAINTENANCE PROGRAM TRANSFERABILITY FOR MY 2022 VEHICLES AND REFRESH UPDATE
SIB 01 25 18
BMW
MAINTENANCE PROGRAM TRANSFERABILITY FOR MY 2022
VEHICLES AND REFRESH UPDATE
2021-06-04
This Service Information bulletin (Revision 01) supersedes SI B01 25 18 dated August 2018
What’s New:
Starting with Model Year 2022, retroactively, the remaining standard scheduled maintenance coverage
is now transferable to the next vehicle owner without a Refresh.
MODEL
All
SITUATION
Starting on and after June 7th, 2021, based on center feedback and our continued focus on Service
Retention:
For Model Year 2022 and newer vehicles, retroactively, the remaining standard scheduled
maintenance (BMW Ultimate Care 3 years/36,000 mile) coverage is now transferable to the next
vehicle owner.
The balance of the remaining standard maintenance coverage is retained to the vehicle without the
need to purchase a Refresh (item B below).
This change in transferability does not apply to Model Year 2021 and older BMW vehicles.
CAUSE
The goal in allowing transferability is to reduce complexity, increase and enhancement our customer
retention and service opportunities as well as helping to increase the sales of our other Ultimate Care+
products (MPUs)
CORRECTION
Follow the instructions in the PROCEDURE section.
PROCEDURE
A. Eligible Model Year 2022 and Newer BMW Vehicles: Maintenance is Transferable
without a Refresh
The BMW Scheduled Maintenance 3 years/36,000 miles (Remaining Ultimate Care coverage) is now
transferable to all vehicle owners upon sale and resale of the vehicle.
This change will does not require any center action.
Customers no longer need to purchase the remaining balance of the BMW standard maintenance
coverage, called a Refresh.
The ownership name in Warranty Vehicle Inquiry as well as the refresh option will be removed for
these vehicles.
B. Eligible Model Year 2021 and Older BMW Vehicles: Maintenance is NonTransferable unless a Refresh is Purchased
For these vehicles, it is your center’s responsibility confirm that the current customer and the vehicle is still
eligible for the balance of the remaining standard maintenance program coverage.
In the BMW DCSnet Warranty Vehicle Inquiry (WVI):
Copyright ©2021 BMW of North America, Inc.
1/3
7/1/2021
01 25 18_BMW MAINTENANCE PROGRAM TRANSFERABILITY FOR MY 2022 VEHICLES AND REFRESH UPDATE
All BMW vehicles retailed on or after August 13, 2018 will have an original Contract Holder
populated upon the RDR. If the vehicle is retailed to BMW NA (or another subsidiary) or a BMW
Center, it will populate BMW Financial Services or Center Name accordingly.
This will be updated to the first retail customer upon another customer RDR/update. Below is
an example image from WVI after the update.
Retail Type Z & 8 vehicles will not populate a Contract Holder name until after a customer update
RDR in which an in-service date is created.
Once a customer name is populated as the Contract Holder it will be locked regardless of customer
ownership changes. An employee can then compare the customer in for Service to the name in WVI
to determine standard maintenance coverage. If the names do not match, the customer does not
have standard coverage.
When any maintenance upgrade/extension is enrolled on a vehicle, the standard maintenance
Contract Holder name will be removed. No new Contract Holder name will appear for upgrades
because they are automatically transferable and therefore no name comparison is required.
All customers who have previously purchased a Refresh program will be unaffected and the Refresh
will remain on the vehicle without a Contract Holder name populating.
For more information contact [email protected]
PARTS INFORMATION
Non-applicable
WARRANTY INFORMATION
Copyright ©2021 BMW of North America, Inc.
2/3
7/1/2021
01 25 18_BMW MAINTENANCE PROGRAM TRANSFERABILITY FOR MY 2022 VEHICLES AND REFRESH UPDATE
Eligible vehicles are covered under the terms of the BMW Maintenance Program (Model Year Dependent)
for Passenger Cars and Light Trucks that applies.
QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Warranty inquiries
Parts inquiries
Submit feedback at the top of this bulletin
Please contact the Warranty department by either using the Live Chat
that’s available in the Warranty Documentation Portal or through IDS
by selecting Coverage, Policy, Coding Questions and Mileage
Corrections
Submit an IDS ticket to the Parts Department
Copyright ©2021 BMW of North America, Inc.
3/3
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