Bulletin No.:

Service Bulletin

Date:

11-00-89-002E
June, 2021

INFORMATION
Subject:

GM Accessories – Dealer-Installed, Repaired or Replaced During Warranty Coverage
Period

Models:

2022 and Prior GM Passenger Cars and Light Duty Trucks

This bulletin has been revised to add the 2021 and 2022 Model Years and update information
throughout the bulletin. Please discard Corporate Bulletin Number 11-00-89-002D.

Important: Refer to Labor Time Guide (LTG) for a
complete list of applicable “Installation” and “Repair”
labor operations. In some cases, it will be necessary to
use the closest-to labor operation.
To review accessory “Installation” and “Repair” labor
operations, select the following categories from the
LTG main menu: General Information > Dealer Installed
GM Accessory Installation/Repairs.
Limited Production Option (LPO)
LPOs are accessories that are ordered at the time the
vehicle order is completed.
Under the guidelines for GM Parts Warranties, GM
Accessories, excluding Associated (IBP) Accessories,
sold and permanently installed on a GM vehicle PRIOR
to new vehicle delivery will be covered under the
provisions of the New Vehicle Limited Warranty.
Labor operation 0590032 should be used to claim the
time for installation of LPOs. Associated labor time for
LPO installation can be found in the LTG under:
General Information > Pre-Delivery Inspection > PDI –
Dealer Installed – Factory Invoiced Options. Labor for
installation of a factory invoiced option must be claimed
using this labor operation, not under the regular
warranty repair labor operation.
Some exclusions may exist for accessories which
require calibration updates as part of the installation.
The LTG as well as the installation instructions in SI will
direct users to the correct labor operation in these
cases.
Basic LPO Installation Process:
1. Check vehicle build in IVH for all “Dealer Installed”
RPO/LPO’s.
2. Always reference instruction sheets in SI for each
new accessory installation, as instruction sheets
may be updated with new information.

Copyright 2021 General Motors LLC. All Rights Reserved.

3. Confirm all “Dealer Installed” accessories in
vehicle build list are installed correctly on vehicle
according to instructions in SI.
4. Important: If called for in the SI instructions,
confirm all required calibration updates are
installed. Record any applicable warranty claim
codes generated during calibration events.
4.1. Before performing programming via SPS,
technicians must contact the Techline
Customer Support Center (TCSC) at
1-800-828-6860 English or 1-800-503-3222
French to have the appropriate Accessory
calibration applied to the VIN.
4.2. If programming is attempted BEFORE
contacting TCSC, SPS will not deliver the
correct accessory calibration to the vehicle.
The user may also receive a message
advising that they are attempting to program
with the “same calibration” – a warning that
the vehicle has not received the required
accessory calibration.
Accessory Catalog Offerings (ACO or
over-the-counter)
For all GM ACO accessories installed by a dealer or
Accessories Distributor Installer (ADI), a ZSET
transaction should be submitted in Global Warranty
Management (GWM) using the appropriate
“installation” labor operation found in the Labor Time
Guide under General Information > Dealer Installed GM
Accessory Installation. “Installation” labor operations
are zero dollar transactions (no labor, parts or net
allowed) but will add the accessory to the vehicle build
record in Investigate Vehicle History (IVH). This
information will help to determine the warranty
coverage of the accessory.
Warranty repairs within the New Vehicle Limited
Warranty coverage period are to be submitted as a
ZREG Transaction Type.

Page 2

June, 2021

Warranty repairs after the New Vehicle Limited
Warranty expires, but within the 12 months/unlimited
miles (unlimited km) coverage, are to be submitted as a
ZPTI Transaction Type. The appropriate “repair” labor
operation associated with the failed component should
be used when submitting the transaction.
Accessories that require calibration updates as part of
the installation may have the cost of the calibration
covered in the price of the ACO accessory. In these
cases, the instruction sheets found in SI will have a
special labor code mentioned just for covering the cost
of the calibration update.
Basic ACO Installation Process:
1. Confirm in the EPC and marketing information that
the ACO accessory is compatible with the vehicle.
2. Always reference instruction sheets in SI for each
new accessory installation, as instruction sheets
may be updated with new information.
3. Confirm accessories are installed correctly on
vehicle according to instructions in SI.
4. Important: If called for in the SI instructions,
confirm all required calibration updates are
installed. Record any applicable warranty claim
codes generated during calibration events.
4.1. Before performing calibration updates via
SPS, technicians must contact the Techline
Customer Support Center (TCSC) at
1-800-828-6860 English or 1-800-503-3222
French to have the appropriate Accessory
calibration applied to the VIN.

Bulletin No.: 11-00-89-002E
4.2. If programming is attempted BEFORE
contacting TCSC, SPS will not deliver the
correct accessory calibration to the vehicle.
The user may also receive a message
advising that they are attempting to program
with the “same calibration” – a warning that
the vehicle has not received the required
accessory calibration.

Associated Accessories (IBP Accessories)
Associated Accessories offered through our Integrated
Business Partners (IBP) are covered by the individual
accessory manufacturer. For warranty terms and
contact information, please refer to the Accessory
Information Center in the GlobalConnect App Center.
Details can be found under Sales/Marketing >
Associated Accessories. Dealership labor for
processing warranty repairs approved by the accessory
manufacturer may be claimed through GWM. Refer to
Article 1.3.4 in the Parts and Accessories Policies and
Procedures Manual for complete details. In Canada,
please refer to the GM Parts Policies and Procedures
Manual, section 7.3.3 General Motors (Dealer)
Accessories Warranty.
Basic IBP (ACO) Installation Process:
1. Confirm in the EPC and marketing information that
the ACO accessory is compatible with the vehicle.
2. Confirm accessories are installed correctly on
vehicle according to instructions sheets found in
the box.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION