120851002M Service Bulletin/Repair Instructions

Bulletin No.:
Service Bulletin
Date:
12-08-51-002M

June, 2021
INFORMATION

Subject:
Spray-in Bed Liner General Information and Repair Procedures
Models:
2013-2014 Chevrolet Silverado HD 2500/3500 Series

2014 Chevrolet Silverado 1500

2015-2021 Chevrolet Colorado, Silverado

2013-2014 GMC Sierra HD 2500/3500 Series

2014 GMC Sierra 1500

2015-2021 GMC Canyon, Sierra

2020 Holden Colorado

Equipped with Spray-in Bed Liner (RPO CGN, PDL)
Attention: This Bulletin also applies to any of the above models that may be NA Export to Middle

East, Israel, Chile, Korea, Australia and New Zealand vehicles.

This Bulletin has been revised to update the Ultimate Linings website and contact

information. Please discard Corporate Bulletin Number 12-08-51-002L.
Spray-in Bed Liner General Information

A spray-in bed liner (RPO CGN, PDL) is optional on the

above listed vehicles.

The bed liner is applied directly to the truck bed as a

GM Factory option. This process creates a bonded

coating that prevents water, dirt, dust and other

contaminants from affecting the painted metal surface

of the truck bed.

The black finish resists degradation from exposure to

sun light, chemicals and other environmental factors,

while providing a texture that prevents slippage or

movement of goods. The coating also resists

scratches, dents and dings that would damage a

regular painted surface. This type of liner requires no

repositioning over time.

Unlike other aftermarket spray-in bed liners, this

product has been specifically designed and tested for

General Motors trucks according to OEM

specifications.

Note: The spray-in bed liner was not designed for use

with the GM Accessory Cargo Management System

that was offered on 2012 and prior models.
Care Instructions

Important: Spray-in bed liners are permanent coatings

that bond to the truck beds and other surfaces that are

not removable. Promptly rinse the bed liner surface

following a chemical spill to avoid permanent damage

following long term exposure of the chemical.

Copyright 2021 General Motors LLC. All Rights Reserved.
Caution: Do not use silicone-based protection

products to clean your bed liner as they may reduce the

effectiveness of the slip resistant texture and may lead

to an injury. Silicone based materials may also degrade

the spray-in bed liner surface.

The shine and luster of the bed liner can fade from

oxidation, road dirt, heavy-duty hauling and hard water

stains. To help keep your bed liner looking and

performing well, it is recommended that the bed liner

can be cleaned at the same time and manner as the

rest of the vehicle, simply by washing using a mild

detergent and spraying the liner out. Automatic car

wash residue may leave a white film. This can be

removed with normal washing and brushing if needed.

This is considered vehicle maintenance.

A specific Silicone free bed liner conditioner is available

through your GM dealership. See procurement

procedure below. The conditioner is available directly

through the supplier, not through Customer Care and

Aftersales Parts.

To restore the original appearance, wash the bed liner

with a mild detergent. Once the liner is dry, apply the

silicon free bed liner conditioner (note it will spray on

blue, it will dry clear) and let dry.
Application Details

The photos below show the areas that are covered by

the spray-in bed liner. These should be used as a

guideline when making any repairs or answering

customer questions concerning bed liner coverage

areas.
Page 2
June, 2021
Bulletin No.: 12-08-51-002M
4244840
Important: ONLY for vehicles receiving the spray-in

bed liner (RPO CGN, PDL), a production change was

implemented at the three full size truck plants which

eliminated the application of seam sealer and basecoat

to the pickup bed floor. The change was implemented

at Fort Wayne Assembly in April 2015, and at the Silao

and Flint plants in May 2015. Examples of the different

appearance are shown in the graphic above. Vehicles

built prior to the change (1) will have a wide bead of

seam sealer visible, whereas those built after (2) will

not. The difference is cosmetic appearance only, and

the integrity of the spray-in liner is the same for both

applications.

Because the bed liner material is sprayed on evenly,

any variation in the bed such as seam sealer or spot

welds in the sheet metal will show underneath the

spray on coating. This is an expected condition. The

coating does not completely fill in these variations.
2968665
Tailgate handle bolts
2968662
Entire bed
Bulletin No.: 12-08-51-002M
June, 2021
2968668
Tailgate with Rear Vision Camera (gate in closed

position)
Page 3
2968673
Lower tailgate and bed floor
2968674

2968672
Tailgate side view
Tailgate end cap
Page 4
June, 2021
Bulletin No.: 12-08-51-002M
2968675
Spot weld under bed liner example
2968678
Bed header panel close up
2968676
Bed header panel
2968682
Bed header panel/side panel joint
Bulletin No.: 12-08-51-002M
June, 2021
2968687
Bed floor (with rear camera access panel,

gate open)
2968694
Drain holes
Repair information
2968690
Tailgate opening view
Page 5
Bed liner repairs should be handled similar to other

body repair and sublet to an appropriate vendor

(identified on the website below) or performed by the

dealer (if proper equipment and skill set are available).

This includes warranty, New Vehicle Damage claims,

customer pay and collision repairs. Additional

information is provided in this bulletin to clarify the

repair process and supplier information.

Repairs to the spray-in bed liner fall into small or large

categories. This will determine how the repair

procedure will be performed. Any damage to the

underlying sheet metal must be repaired (including

corrosion protection) prior to repairing the bed liner

material.

Most larger repairs will likely be performed by the

approved Ultimate Linings authorized dealer network

facilities and submitted as a sublet repair if it is

warranty or New Vehicle Damage related. These

facilities can be found in the following contact

information:

www.gmbedlinerrepair.com/

or

Ph. 1-800-989-9869 (Domestic or International)

All repair information, parts and/or facilities that can

perform the repairs are listed in the website.
Small Repairs

Small repairs (a small repair is defined as a gouge

1.5 in (40 mm) in diameter or less) can be completed

using Qwik Fix Kit P/N “A-GMREPAIRKIT.” The GM

dealership or the authorized repair center can complete

this repair. The parts and vendor information are

available in the GM Bed liner Repair website or 800

number. This type of repair is for small areas of damage

and uses as twin pack repair material along with a

pattern patch.
Page 6
June, 2021
Process to obtain the required repair kit:

• Access the Ultimate Linings website at

www.gmbedlinerrepair.com or contact Ultimate

Linings at 1-800-989-9869 (Domestic or

International).

• Select ORDER PARTS on the upper right part of

the screen.

• Complete the Request form.

• Ultimate Linings will contact the dealer to

complete the order.

Order status can also be obtained through the website

by selecting “Check Ticket Status” link at the top.

Additional Items Required:

• Dual Cartridge Caulk Gun P/N 00012-T0990-23

(Should be a part in stock at the dealer, only order

if needed).

• Static mixing tips – the kit has 5, if more are

needed please order from

www.gmbedlinerrepair.com.

• Razor Knife.

• Flat Blade Screwdriver.

• Prep Solvent such as lacquer thinner and clean

lint free cloth.

• Bed liner Conditioner – (00012-T0990-01) – Not

required but can help the older material match the

new repair finish.

• Gloves.

• Safety Goggles.

Repair steps:

Use the following steps to repair small damage area:
Bulletin No.: 12-08-51-002M
4. Shake the cartridge material to insure proper mix

and insert into the gun.
2968700
5. Purge the mixing tip away from the repair area (on

the towel) to ensure proper material mix. Pump the

cartridge at least 3 times verifying there are no

striations in the material to ensure proper mix. The

material should be a solid black color.
2968703
2968698
1. Use a utility knife or screwdriver to remove any

loose debris from the repair area. Bevel the edge

of the repair area with the utility knife.

2. Use a prep solvent to clean the area and allow

to dry.

3. Place a large paper shop towel next to the

repair area.
6. Noting the viscosity of the repair material, moving

from the towel to the repair area, use a slow bead

to fill the entire repair area from the outer edges,

spiraling into the center moving back to the towel

leaving no tail of the material on the repair area.

If the repair area is overfilled the edges can be

feathered out using an edge of the textured pad.

It is better to slightly overfill the repair area.
Bulletin No.: 12-08-51-002M
June, 2021
2968708
7. Place the textured pad over the repair area and

apply firm and even pressure for a minimum of 2

minutes.
Page 7
2968710
9. Release the pressure and slowly remove the pad.

If any material sticks to the pad, it can be removed

once dry.

10. When completed, wait approximately 10 minutes

then apply bed liner conditioner to the repaired

area if required to blend the color of the repair with

the existing bed liner.
2968709
8. Using a small block, such as a piece of 2 x 4 wood,

allows for a more even pressure application.

2968711
11. Long tears are handled in the same way but

broken down into smaller sections to allow enough

time to complete the section within the cure time of

the material and to be small enough to be covered

by the textured pad.

12. Left over unmixed material can be kept properly

sealed for up to 30 days.
Page 8
June, 2021
Important: If the material does set in 2 minutes, or

does not harden in 30 minutes, the A and B portion of

the repair material did not mix properly. If this occurs,

clean the affected area with solvent and reapply the

repair material making sure there is a good mix (all

black in color) using a new tip.
Large Repairs

Large repairs are best performed by an approved

Ultimate Linings authorized dealer network facility. The

Claim must be submitted as a sublet repair if it is

warranty or New Vehicle Damage related. These

facilities can be found in the following contact

information:

www.gmbedlinerrepair.com/

or

Ph. 1-800-989-9869 (Domestic or International)

Let the representative know if this is a warranty claim or

if it is a material order request.
Parts Information

Small repair parts along with bed conditioner are

available through the Ultimate Linings website at

www.gmbedlinerrepair.com

or

Ph. 1-800-989-9869 (Domestic or International)

Let the representative know if this is an order for export

outside of North America.
Bulletin No.: 12-08-51-002M
Part Number
Description
00012-T-0990-01
12 oz. Bed liner Conditioner
QF-100
100 ml UL ABRM cartridge
P-7700846
5-32 chamber static mix tips
00012-T-0990-23
Dual Cartridge Caulk Gun
A-GMREPAIRKIT
Small Bed Liner Repair Kit w/5

mix tips
Warranty Information

The spray-in bed liner is covered under the terms of the

New Vehicle Limited Warranty. However, restoring a

loss of shine or luster is considered a maintenance item

similar to cleaning the rest of the vehicle, as described

above.

If warranty repairs are required, transporting the vehicle

to and from the sublet repair facility needs to be

documented properly and submitted as a net item as

with the rest of the S2 sublet repair.

For vehicles repaired under warranty, use:

Labor

Operation
Description
Labor

Time
1480408*
Spot Repair Spray-In Bed

Liner
0.5 hr
1480658*
Sublet Spray-In Bed Liner

Repair
As

Required
*This is a unique Labor Operation for Bulletin use only.
Additional Keywords: Bedliner
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these

technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper

service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a

job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your

vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the

information.
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