NHTSA ID Number: 10199985
Manufacturer Communication Number: 52-004
TSB/Document Date: 2021-08-05
Summary
Fix-as-Fail: Radio does not mute when truck with auto trans is placed in reverse. Software flash resolves issue.
8/3/2021
Aftersales Service - Vehicle Service Bulletin
52-004 Radio Software Updates
7/15/2021
Edit
Clone
52-004
Section
Electrical Accessories - 52
Subject
Radio Software Updates for DEA600/610 and DEA700 Radios
Whats New Abstract
F ix-As-Fail - Outdated radio software may cause a temporary loss of speaker or display functions. A software
update is required to resolve this issue.
Condition
Outdated radio software may cause the following issues.
• Peterbilt
model 579/567 chassis equipped with model DEA700 ConcertClass radio and four or more
speakers may experience loss of rear speakers during ignition cycling. (Part number: PP107180-7xxxxxxxxx)
• Peterbilt model 348, 337, 330, 325 and 520 chassis equipped with model DEA700 ConcertClass radio may
experience the loss of reverse/mute function when reverse is engaged (Part number: PP107180-7xxxxxxxxx)
• Peterbilt model 579, 567, 548, 537, 536, 535, 389, 367, 365, 348, 337, 330, 325 chassis equipped with
model DEA600/610 SmartNAV radio may experience the loss of screen display or frozen display (Part
numbers: PP107006, PP107007)
Chassis Affected
Chassis model 579, 567, 548, 537, 536, 535, 389, 367, 365, 348, 337, 330, 325 and 520 with model DEA
600/610 Radio.
Chassis model 579, 567, 548, 537, 536, 535, 389, 367, 365, 348, 337, 330, 325 and 520 w
ith model DEA
700 radio manufactured prior to 11/23/2020.
Action
Fix-As-Fail
If a customer comes into your dealership and demonstrates one of the conditions above, use the indicated
procedure below to update the software.
Warranty
Through Standard Warranty or any applicable active Extended Warranty, Peterbilt will pay for parts at dealer
net plus applicable mark-up and labor:
0.3 hours labor to reflash the radio with the latest Radio software.
https://paccarnet.sharepoint.com/sitepages/vehsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9zaX…
1/3
8/3/2021
Aftersales Service - Vehicle Service Bulletin
Excess software updates performed due to incorrect software downloads may not be claimed under
warranty.
PRWS CLAIM CODING
Campaign N/A
Code:
Campaign
Type
Non-Campaign
Claim
Truck
Category:
Repair Type
Fix-As-Fail
Customer 29
Concern
Code
Causal Code
95
Corrective 23
Action
Code
Responsibility Camp
Code:
Failure
Location
Causal Parts
052003001
Source model
specific p/n from
WebEcat
PP107006
PP107007
PP107180-7
Supplier
Code
N/A
SRT Code
051-053
0.3 hours labor –
Reflash radio with
latest software
2/3
8/3/2021
Aftersales Service - Vehicle Service Bulletin
CLAIM CODING
052-003Failure
001
Location:
Failure
Type:
SRT
Code:
364
051-053
0.3 hours
labor –
Reflash
radio with
latest
software
Work
Accomplished:
Responsibility
Code:
Claim Type:
58
09
N
Procedure
lease follow your dealership's safety procedures and precautions to ensure the vehicle can be safely repaired
P
and maintained.
Please follow the procedure provided in the PanaPacific link below.
Model DEA 600/610 Software Update Instructions
https://www.panapacific.com/support/download-2/peterbilt/smartnav-software-update-instructions
Model DEA 700 Software Update Instructions
1. Go to the website in the link below. You will find a folder titled USB and a PowerPoint file at the link.
2. Download the USB folder to a USB thumbdrive and follow the instructions included in the PowerPoint.
https://www.panapacific.com/support/download-2 (Use DEA 7xx Paccar Improvement SW)
3/3
8/2/2021
Aftersales Service - Vehicle Service Bulletin
52-004: DEA600/610 and DEA700 Radio temporary loss of
speaker or display functions
7/15/2021
Edit
Clone
52-004
Section
Electrical Accessories - 52
Subject
DEA600/610 and DEA700 Radios temporary loss of speaker or display functions
Whats New Abstract
Fix-As-Fail - DEA600/610 and DEA700 radio software may cause a temporary loss of speaker or display
functions. A software update is required to resolve this issue.
Condition
Outdated radio software may cause the following issues.
Kenworth model T680/T880 chassis equipped with model DEA700 radio and four or more speakers may
experience loss of rear speakers during ignition cycling. (Part number: PP107180-7XX)
Kenworth model T680, T880, W990, T180, T280, T380, T480 chassis equipped with model DEA600/610
NavPlus radio may experience the loss of screen display or frozen display (Part numbers: PP107006,
PP107007)
Chassis Affected
T680 and T880 chassis manufactured before 9/28/2020.
W990, T180, T280, T380, T480 chassis manufactured before 11/23/2020.
Action
Fix-As-Fail
If a customer comes into your dealership and demonstrates one of the conditions above, use the indicated
procedure below to update the software.
Warranty
Through Standard Warranty or any applicable active Extended Warranty, Kenworth will pay for parts at dealer
net plus applicable mark-up and labor:
0.3 hours labor to reflash the radio with the latest Radio software.
https://paccarnet.sharepoint.com/sitepages/vehsvcbltin.aspx?ctx=eyJ3ZWJVcmwiOiJodHRwczovL3BhY2Nhcm5ldC5zaGFyZXBvaW50LmNvbS9zaX…
1/3
8/2/2021
Aftersales Service - Vehicle Service Bulletin
PRWS CLAIM CODING
Campaign N/A
Code
Campaign
Type
Non-Campaign
Claim
Category
Repair Type
Fix-As-Fail
Customer 029
Concern
Code
Causal Code
95
Corrective 23
Action
Code
Responsibility Camp
Code
Failure
Location
Causal Part
Truck
052003001
erify the part
V
number in
WebECAT:
PP107006
PP107007
PP107180-7
Supplier
Code
N/A
SRT Code
051-053
0.3 hrs. labor
Reflash radio with
latest software.
2/3
8/2/2021
Aftersales Service - Vehicle Service Bulletin
CLAIM CODING
052-00358
Failure
Work
001
Location:
Accomplished:
Failure
Type:
SRT
Code:
363
Responsibility
Code:
051-053
Claim Type:
0.3 hrs.
labor
Reflash
radio with
latest
software.
N/E
N/E
Procedure
lease follow your dealership's safety procedures and precautions to ensure the vehicle
P
can be safely repaired and maintained.
Follow the procedures provided in the PanaPacific links below.
Model DEA600 Software Update Instructions
https://www.panapacific.com/support/download-2/kenworth/navplus-software-update-instructions
Model DEA700 Software Update Instructions.
1. Go to the website in the link below. You will find a folder titled USB and a PowerPoint file at the
link.
2. Download the USB folder to a USB thumbdrive and follow the instructions included in the
PowerPoint.
3. Instructions for installing a NAV+ software update can be found at https://ken
worth.com/resources/technology-resources/
https://www.panapacific.com/support/download-2
Authored by: OF
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TSB/Document ID: 52-004
Replacement Service Bulletin Number:
MFR Communication Date: 2021-07-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MFR Component System:
MFR Component Subsystem:
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