NHTSA ID Number: 10199951
Manufacturer Communication Number: 15-261-20R
TSB/Document Date: 2021-08-04
Summary
The following information announces reprogramming file availability and provides a software update installation procedure to optimize the new Gen 4 Denso CP1 Audio and Navigation head units.
4k) Wait for 3 minutes, then turn the ignition ON.
4l) Access Dealership Mode following steps provided item 4b and using the tables below, confirm
the software update completed successfully.
NOTE: The new Software Version number must be entered when prompted at claim entry.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru
Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 15-261-20R; Revised: 07/19/21
Page 11 of 22
Software Version Table
Version Table
20MY
Version Table
21MY
Model
MSOC Version
Model
MSOC Version
Base
F11GBM032-280
Base
F31BBM030-880(Base)
4m) Turn the ignition OFF, open the driver’s door then close the driver’s door to complete the
procedure.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Gold plan, this repair may be submitted using the following claim information:
Labor Description
Labor
Operation #
Labor
Time
DENSO CP1- SOFTWARE VERSION CHECK ONLY
A031-178
0.2
DENSO CP1 SOFTWARE UPDATE-INCLUDES VERSION CHECK
A031-173
0.6
Fail Codes
ZTZ-48
REMINDER: The new Software Version number must be entered when prompted at claim entry.
NOTE: A ONE-TIME charge of $30.00 can be claimed in sublet to cover the cost of the USB flash
drives. Repeated re-formatting of the USB drives used for reprogramming can compromise their
ability to operate properly. Over time, hardware connections can loosen and stored data files can
become corrupted. Retailers are responsible for replacing any worn or otherwise inoperable USB
drives as needed. This compensation is intended to help defray those costs.
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: 15-261-20R; Revised: 07/19/21
Page 12 of 22
“APPENDIX A”
Follow this procedure in the RARE case of “Software update setup is initializing…” message is displayed:
•
If the screen shown below appears, WAIT for approximately 15 minutes or as long as necessary
to allow the Software update setup initialization process to complete.
Base
High/Mid
•
The screens shown below will be displayed when the process completes.
Base
High/Mid
1. Turn the ignition OFF, open the driver’s door, close the driver’s door and WAIT for 3 or more
minutes before proceeding further.
2. Open the driver’s door again and either turn the ignition ON (if a charger is connected) or start the
engine.
3. Go to Dealership Mode menu again (PRESS and HOLD the RIGHT-side temperature control
buttons (both up and down) and press the Tune / Scroll knob 6 times then release all to display the
Dealership Mode) and select Software Update as in STEP 3 beginning on pg. 8.
IMPORTANT NOTE: If this procedure is required, contact Techline as additional action may be
necessary.
Continued...
Bulletin Number: 15-261-20R; Revised: 07/19/21
Page 13 of 22
“APPENDIX B”
Denso Gen 4 Software Update Timeline (TSB Number: 15-261-20)
Update #
Version
Release Date:
0
0
9/1/2019
F11GHM020-501/502 (High model software)
F11GMM020-501/502 (Mid model software)
F11GBM020-501/502 (Base model software)
NEW Software Version ID #:
- Start of Production for 20MY Outback/
Legacy
Conditions Addressed:
1
RC1912
2/24/2020
F11GHM021-503 (High model software)
F11GMM021-503 (Mid model software)
F11GBM0021-503 (Base model software)
- See “Conditions Addressed by Update
#1” as outlined in “Appendix C” below.
2
RC2003
6/24/2020
F11GHM022-504 (High model software)
F11GMM022-504 (Mid model software)
F11GBM022-504 (Base model software)
See “Conditions Addressed by Update #2”
as outlined in “Appendix C” below.
3
RC2011
12/14/2020
Rel F11GBM032-280 (20MY Base model software) See “Conditions Addressed by Update #3”
Rel F11GBM030-880 (21MY Base model software) as outlined in “Appendix C” below
Continued...
Bulletin Number: 15-261-20R; Revised: 07/19/21
Page 14 of 22
“APPENDIX C”
Conditions Addressed By Update #1:
Symptom # Description of Symptom:
1
The CP1 display and/or center Combination Meter display freezes.
No response from touch screen or voice guidance. After switching the ignition off
and opening the driver’s door, the system does not recover**.
Display Freezes
Touch Buttons Unresponsive
2
3
**NOTE: After switching the ignition off and leaving the driver’s door open more
than 70 seconds, the system may recover after switching the ignition back on.
Delayed response of rear view camera guide lines.
When the rear view camera is activated and the steering wheel is turned, there is a
delay before the steering-responsive guide lines respond to the steering wheel input.
Fuel consumption display has unnecessary ‘Φ’ mark when changing mileage unit to
Km.
Continued...
Bulletin Number: 15-261-20R; Revised: 07/19/21
Page 15 of 22
Symptom # Description of Symptom:
4
Diagnostics Recorder Data cannot be exported to the USB memory device. When
the diagnostic log data is being downloaded (by selecting: Dealership Menu >
Diagnostics Recorder > Export Data to USB), it fails after the progress bar reaches
almost 90% with an error message of Export failed. Please try again.
Export Failed. Please Try Again.
5
When using Voice Recognition to search for a ‘Nearby POI’ (Point of Interest) in
Canada with FRENCH language selected, the CP1 display turns black and displays a
Caution / disclaimer message.
Voice Recognition
Black Screen
Caution / Disclaimer Message
Continued...
Bulletin Number: 15-261-20R; Revised: 07/19/21
Page 16 of 22
Symptoms Addressed By Update #2:
Symptom # Description of Symptom:
1
Several minutes after Engine start, the Center Information Display (CID) reboots.
2
After an extended period of usage, some white blinking dots appear on the display.
White Blinking Dots
3
4
5
6
7
8
The display screen freezes or becomes blank (black screen) after a CD is inserted.
This symptom occurs when a CD with over 99 characters of Artist Name Data is used.
CID reboots.
In a case where the system was shut down with SXM selected as the audio source, the
CID reboots after the next start up.
SXM does not resume playing instantly.
In a case where the system was shut down with SXM selected as the audio source, SXM
takes more than 20 seconds to resume play after the opening screen is displayed (when it
normally only takes approximately 5 seconds.)
Radio station does not resume playing (no audio output).
In a case where the system was shut down with Radio being selected as the audio
source, audio output does not resume at the next start up. Once the audio source is
changed to SXM, SXM plays normally but, if the source is changed back to the Radio,
audio does not return and the radio display is also lost.
Customer-selected Equalizer settings are lost. Equalizer returns to the default settings
after ignition switch is turned OFF and back ON.
The media source cannot be changed.
Even if or is selected, the media source does not change. In addition,
Voice Recognition stops functioning at the same time. This condition occurs when the
volume setting is continuously changed while the CID is booting.
Continued...
Bulletin Number: 15-261-20R; Revised: 07/19/21
Page 17 of 22
Symptom # Description of Symptom:
9
In a case where the system was shut down while the Navigation map screen was being
displayed, the display goes blank (black screen) soon after the Disclaimer screen is
displayed after restarting.
10
CID reboots repeatedly after setting a destination using the Navigation system.
11
CID reboots while using the Pandora application via CarPlay.
12
Bluetooth connection cannot be reestablished when using certain smart phones.
When using Android Auto on certain smartphones, a Bluetooth connection cannot be
reestablished automatically once it has been disconnected.
13
CarPlay connection cannot be established.
When connecting an iPhone via USB, ”CarPlay Unavailable” is displayed and CarPlay
does work.
14
The HOME screen goes blank.
When the screen is switched from Camera mode to HOME, no icons are displayed as
shown below.
List of New Functions and Enhancements Included in Update #2:
Number
1
2
New Functions and Improvements:
The previously selected customized map orientation setting is memorized even after
ignition OFF / ON. If the customer changes the map orientation setting, the change is
automatically retained.
Pin display of POI is now available.
Continued...
Bulletin Number: 15-261-20R; Revised: 07/19/21
Page 18 of 22
Number
3
New Functions and Improvements:
In the 2D and 3D HU display mode, the vehicle position icon on the Navigation map is
easier to identify:
• Icon size increased from 7mm to 9mm.
•
Icon color has been changed to Dark Blue.
•
Icon position (when using route guidance) stays at the same position as when
not using route guidance.
•
Icon has been re-positioned 9mm higher on the display.
4
The ISS (Auto Start Stop) button has been moved to the upper layer in the Car Setting
menu. By touching the “Car Setting” icon, the Auto Start Stop and Cruise Control
Acceleration Characteristics menus can be accessed immediately, whereas selecting
“Others” in the Car Setting screen was required to access these menus.
5
HVAC control buttons of base grade are now larger and easier to see.
6
Time zone and Summertime are now automatically selected.
Default setting of clock setting is Auto. The time zone is changed according to the
vehicle location, and Summertime is automatically set according to the calendar.
Clock setting can be selected by touching the clock display in the status bar.
AlbumArt is displayed when music is played and now continues to be displayed when
the vehicle is in motion.
7
8
Continued...
Bulletin Number: 15-261-20R; Revised: 07/19/21
Page 19 of 22
Number
9
New Functions and Improvements:
CarPlay screen is now expanded from half size (horizontal) to full screen (vertical).
10
When using CarPlay or Android Auto, a “CarPlay” or “Android Auto” tab will now
appear on the Media tab bar. By selecting this tab, music data and metadata can be
browsed.
11
When using route guidance with CarPlay navigation, descriptions will
be displayed both in the Information bar of CID and in the MID located in the center of
the combination meter.
By touching the new CarPlay button located at the top of the CID, the CarPlay menu can
be accessed easily.
12
13
14
15
In a case where the system is shut down while is CarPlay connected, the system automatically resumes the connection at the next start up.
Voice Recognition function is ready to use faster than with previous version.
Gracenote Media Database updated to November 2019.
Continued...
Bulletin Number: 15-261-20R; Revised: 07/19/21
Page 20 of 22
Number
16
New Functions and Improvements:
1. Sirius XM Smart Favorites menu has been removed from SiriusXM Settings
2. Going forward first 10 set Sirius XM presets are now smart favorites by default
3. Smart favorite channel has “star” added to the preset button
Indicator Added
List of New Functions and Enhancements Included in Update #3:
Symptom #
Description of Symptom:
Microphone level indication is incorrect. Refer to TSB 15-275-20. The indicator
1
level has been corrected.
2
3
Voice recognition (VR) does not work correctly with short words. When short
words (e.g ‘Yes”) are pronounced, the system does not recognize them correctly.
The VR program has been corrected to recognize short words.
After the system has been booted, the system freezes and reboots repeatedly
when the immediately after Andoroid Auto is activated. The program has been
corrected to prevent this symptom.
Continued...
Bulletin Number: 15-261-20R; Revised: 07/19/21
Page 21 of 22
Enhancement Included In Update #3:
The Auto Stop-Start On/Off function is difficult to use (find) in SUBARU
STARLINK® Multimedia. The function button has been moved from the
bottom to top layer of the system for easier use.
1
Bulletin Number: 15-261-20R; Revised: 07/19/21
Page 22 of 22
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TSB/Document ID: 15-261-20R
Replacement Service Bulletin Number:
MFR Communication Date: 2021-07-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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