NHTSA ID Number: 10199933
Manufacturer Communication Number: 15-208-17R
TSB/Document Date: 2021-08-05
Summary
This bulletin announces availability of an enhancement to the Gracenote database included in the vehicles listed equipped with F10 7†Navigation and 7†Display Audio head units.
ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2017 Subaru
of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY: 2015-2017MY Legacy, Outback
2015-2016MY Impreza
2015-2017MY Crosstrek
2015-18MY Forester
2016-2018MY WRX and WRX STI
Models with Gen 2 and Gen 2.1 Fujitsu-Ten (F10)
7” Display Navigation and 7” Display Audio Units
NUMBER: 15-208-17R
DATE: 01/30/17
REVISED: 07/30/21
SUBJECT: Availability of “Gracenote® Media Database”
Software Enhancement
INTRODUCTION:
This Service Information bulletin announces availability of an enhancement
to the Gracenote database included in the vehicles listed above equipped with
F10 7” Navigation and 7” Display Audio head units. When the user plays a
pre-recorded CD, Gracenote recognizes the disc then shows the artist and
track name information along with the album cover art on the head unit display (when available).
This enhancement brings the currently installed database up to date with the most recent information
available. This update does not affect any album art displayed when using SXM.
PRODUCTION CHANGE INFORMATION:
Since the Gracenote database updates are ongoing, the latest version available is installed at vehicle
production. A version Check procedure is supplied in the Service Procedure portion of this bulletin.
PART INFORMATION:
VERY IMPORTANT: The Gracenote software files are being supplied to Retailers through the
existing Audio / Downloads link page on Subarunet at no charge.
**Any charges to install the Gracenote enhancement files are not a matter for warranty and
are strictly between the Retailer and the customer.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-208-17R; Revised 07/30/21
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard
for
excellence
in
Environmental
Management Systems. Please recycle
or dispose of automotive products in a
manner that is friendly to our environment
and in accordance with all local, state
and federal laws and regulations.
Page 1
MATERIALS REQUIRED:
One empty 2GB, USB 2.0 (do NOT use USB 3.0) storage device (flash
drive) will be needed to perform the procedure. The device should be
dedicated to storing and transferring these updating files only. It should
also be no more than 4GB in size and MUST contain a FAT32 file format
before downloading the update files onto it.
SERVICE PROCEDURE / INFORMATION:
STEP 1: Identify the model of the head unit.
STEP 2: Perform the Version Check procedure:
Press the HOME button and from the home screen, press SETTINGS.
From the SETTINGS screen, press GENERAL.
Continued...
Bulletin Number: 15-208-17R; Revised 07/30/21
Page 2
From the General Settings Screen, press
Gracenote Database Update
The Gracenote Database Update screen will
display the Library Version and the Database
Revision information. Use the Database
Revision number to determine whether or
not the unit is suitable for installation of the
new files. Compare the number to the Target
Version number in the table below.
•
If it is equal to or higher than the Target
Version number in the table (13865), the unit
has the most recent version installed and no
further action is required.
•
If it is lower than the Target Version number
in the table (13865), the unit is suitable for
This screen shot is for reference only
the enhancement. Proceed with the update procedure outlined below.
Model
Model Year
Type
Navi
2015
DA
Legacy /
Outback
Navi
2016
DA
Navi
2017
DA
2015
Navi
DA
Navi
Impreza /
Crosstrek
2016
DA
2017
Navi
DA
H/U Model ID#
FB644US
FB664US
FB644UM
FB664UM
FB685US
FB695US
FB685UM
FB695UM
FB856US
FB876US
FB856UM
FB876UM
FM634US
FM664UM
FM655UH
FM675UH
FM685UM
FM705UM
FM666US
FM686US
FM685UM
Target Version
Navi = Audio units with Navigation
DA = Display Audio units (without
navigation)
13865
Continued...
Bulletin Number: 15-208-17R; Revised 07/30/21
Page 3
Model
Model Year
Type
Navi
2016
DA
Navi
Forester
2017
DA
Navi
2018
DA
2016
WRX /
WRX STI
2017
Navi
DA
Navi
DA
Navi
2018
DA
H/U Model ID#
FF667US
FF687US
FF667UM
FF687UM
FF868US
FF878US
FF678UM
FF698UM
FF629US
FF639US
FF679UM
FF689UM
FV631US
FV651UM
FV624US
FV662UM
FV672UM
FF673US
FV833UM
FV843UM
Target Version
13865
STEP 3: After performing the
Version Check procedure, if determined the unit is suitable for updating and customer authorization
has been obtained, the new files
will need to be downloaded onto
the flash drive. All the F10 update
files are accessible for downloading from Subarunet under: Service
Operations & Technical >> Forms/
Downloads >> Gen 2: Fujitsu 10/
Denso 10 (tab) - > F10 Gracenote
Media Database Update 05_21_21
(TSB 15-208-17R)
05_21_21
STEP Prepare the USB Memory (Flash Drive)
VERY IMPORTANT: Before attempting to download any data files, confirm the PC and flash
drives you are using are not infected with any virus. The flash drives will need to be formatted
for FAT32 following the steps below.
Continued...
Bulletin Number: 15-208-17R; Revised 07/30/21
Page 4
USB Flash Drive Formatting Procedure:
•
•
Install a flash drive into an available USB port
on your PC.
Click Start (this is located in the lower left
corner of the desktop screen) then, in the
Search programs and files box, type
“explorer”.
Start Button
NOTE: On SDS Notebook you may also press the My
Documents button on the GUI Home Screen.
•
As you type the word “explorer”, search results will
start to appear. In the results, click on the “Windows
Explorer” option under the Programs section.
•
In the next window, choose the Computer section on the left. Locate “Removable Disk”
Continued...
Bulletin Number: 15-208-17R; Revised 07/30/21
Page 5
NOTE: Always
confirm the device you
are formatting is the
USB Flash Drive. This
drive may have various
names assigned to it
by the manufacturer of
the device and may not
reflect the drive name
given in this example.
• Right click
the picture for
“Removable Disk”
then select
“Format”.
• When the “Format”
dialog box appears, make sure that the option labeled “File System” is set to FAT32 and the
Quick Format box is checked as well. Then, click the “Start” button.
•
Click “OK” when the following window appears.
•
The drive will start formatting and display this window when it is finished. Click
Continued...
Bulletin Number: 15-208-17R; Revised 07/30/21
Page 6
“OK” to complete the process.
•
Repeat the procedure above for the second flash drive
STEP 5: File Download Procedure:
After formatting of the flash drive is complete, the new file must be downloaded onto it.
Download the new file to your PC from the Subarunet link. NOTE: The new file may contain
1 to 3 individual files. The screenshots below will take you through the steps required to get
the new files onto the flash drive and ready to use. Update File sizes are quite large and
depending on the speed capabilities of the computer, may take some time to complete the
download. PLEASE BE PATIENT!
Double-click on the file you want
to download and it will begin
the transfer to your computer
automatically.
05_21_21
Downloading
Continued...
Bulletin Number: 15-208-17R; Revised 07/30/21
Page 7
You may receive the warning
below during the file
download. Click on the drop
down next to Discard and
Keep the file.
Once the download is complete, you will need to locate the new file, unzip it and save the
unzipped version to the USB flash drive. NOTE: If not already done, follow the procedure
above for formatting (removing any existing files) from the flash drive.
•
Plug the “clean” flash drive into the PC.
•
Go to the Windows Start screen, select “Computer” (or click on My Documents if using the
SDS Toughbook) and click on “Downloads”.
Continued...
Bulletin Number: 15-208-17R; Revised 07/30/21
Page 8
Once the list of downloaded files opens, click on Date Modified which will arrange them by
date and bring the newest to the top. Double-click on the new file, click on “Run”, Click on
“Browse” then select “Removable Disc” which will be the flash drive. Click “Unzip” to load the
files onto the flash drive and when complete, insert the flash drive into the vehicle USB port.
IMPORTANT NOTES:
•
Do not change the file names after downloading them
•
Do not save any other files onto the flash drive.
STEP 6: Software Installation:
Subaru of America, Inc. (SOA) highly recommends connecting either the Subaru Midtronics
DCA-8000 Dynamic Diagnostic Charging System or the Subaru Midtronics GR8-100 Diagnostic
Battery Charger to the vehicle and utilizing the Power Supply Mode feature anytime a vehicle
control module or head unit is being reprogrammed.
Once the Midtronics charger is connected to the vehicle, if the battery is fully charged, it takes
less than three (3) minutes to boot-up the charger, select the Power Supply Mode, and have the
battery voltage stabilized and ready for reprogramming.
NOTES:
For instructions on using the power supply mode, reference the applicable User Manual for the
Midtronics DCA-8000 Dynamic Diagnostic Charging System and the Midtronics GR8-1100
Diagnostic Battery Charger on STIS.
•
Confirm all electrical loads such as lights, audio, HVAC, seat heaters, and rear defroster are
all switched OFF before setting up the charger for Power Supply Mode.
•
Select the correct battery type (Flooded, EFB, Gel, AGM or AGM Spiral).
•
Input the CCA which matches the vehicle’s battery. NOTE: OE and replacement batteries
have different CCA ratings. Always confirm the battery’s CCA rating before proceeding.
•
If using a DCA-8000 Dynamic Diagnostic Charging System, set the power supply voltage to
13.5 volts.
•
DO NOT connect the DST-i or SDI until the Power Supply mode function has completed its
battery test mode and the Charging Voltage has dropped to and shows a steady 13.5 Volts on
the display.
•
Once Power Supply Mode reaches a steady 13.5 volts, connect the DST-i or SDI to the OBD
connector and proceed with initiating the normal FlashWrite reprogramming process.
•
Amperage will fluctuate based upon the vehicle’s demand for power. NOTE: If the
voltage rises beyond 14V while programming is in process, the procedure will abort.
This can indicate a need to test or charge the vehicle battery before any further attempt at
programming is made.
VERY IMPORTANT:
This information is applicable to the Subaru Midtronics DCA-8000 Dynamic Diagnostic
Charging System and the Subaru Midtronics GR8-1100 Diagnostic Battery Charger ONLY. It
does not apply to any other brand / type of “generic” battery charger whatsoever. ONLY the
DCA-8000 and the GR8-1100 and their Power Supply Mode feature have been tested and
approved by SOA.
Continued...
Bulletin Number: 15-208-17R; Revised 07/30/21
Page 9
REMINDER: If the DCA-8000 or GR8-1100 indicates the vehicle’s battery must be charged,
charge the battery fully before proceeding to reprogram the vehicle while using the Power
Supply Mode.
STEP 7: Install the Database Update files
Return to the Gracenote Database Update screen by:
•
Press the HOME button and from the home screen, press SETTINGS.
•
From the SETTINGS screen, press GENERAL.
•
From the General Settings screen, press Gracenote Database Update
•
From the Gracenote Database Update screen press Update.
•
Press Yes.
NOTE: If there is a problem with the USB drive or the files, after pressing Update, the message
screen below will be displayed before the update begins.
In the event this screen is displayed:
•
Press “OK”, remove the flash drive and return to Step 4 above..
•
Plug the flash drive back into the PC and re-format it.
•
Download the files again from Subarunet and reload them onto the flash drive.
•
Try to install the update again.
Continued...
Bulletin Number: 15-208-17R; Revised 07/30/21
Page 10
While the update is taking place, the screen below with a status bar will be displayed. NOTE:
The update can take up to 30 minutes to complete.
When completed successfully, the screen shot below will be displayed.
13207
13865
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 15-208-17R; Revised 07/30/21
Page 11
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