DESCRIPTION

Concern Outline:
On certain subject 2021 MY CX-5 & CX-9 vehicles, the electronic control unit (ECU) may not enter the power-saving
mode under certain conditions, and a dark current may continue to flow even after the engine is turned off. If the vehicle
is left unused in this condition over several days, the battery may drain and cause a no-start issue. This is due to the
inappropriate software of the Telematics Communication Unit (TCU). To eliminate this concern, the Telematics
Communication Unit (TCU) software has been modified.
Number of subject vehicles: 53,125 US Vehicles
Affected Vehicle VIN Range:
Model
Subject VIN range
2021 CX-5
JM3 KF**** M* 394117 – 447798
2021 CX-9

JM3 TC**** M0 524235 – 534461

Subject production date range
From March 20, 2021, through
June 28, 2021
From March 20, 2021, through
June 28, 2021

The asterisk symbol “*” can be any letter or number

The affected vehicles will be posted to Mazda Global Service Support (MGSS) by July 13, end of day and
VIN’s will show “Open” today July 12, 2021. Only the affected vehicles will display SSPC6 in eMDCS Warranty
Vehicle Inquiry. The warranty claim can be entered at a later date but no more than 7 days per warranty policy.
Repair Procedures will be posted on MGSS by end of day Tuesday, July 13, 2021 and Warranty information
will be posted, but claims cannot be input until end of day Tuesday.
Action Required:
Dealer Inventory:
Of the population, there are currently 31,009 vehicles in dealer inventory or arriving soon that must be
inspected as soon as possible. This SSP must be performed before the vehicle is sold and is a requirement for
a New Car Ready Claim. The warranty claim for this SSP should be entered as soon as possible, but the vehicle
can be sold as long as the repair is completed.
Retailed Vehicles:
There are 22,116 retailed vehicles in the campaign. These vehicles must be repaired when they arrive at your
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dealership. Notifications to owners will be mailed by the end of July 2021.
Outline of Repair:
Reprogram the Telematics Communication Unit following the steps in the Repair Procedure

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