57 Exterior door handles do not return to the zero position
57 21 80 2060196/3 July 26, 2021. Supersedes Technical Service Bulletin Group 57 number 20-71 dated July 24,
2020 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A6, A7, A8,
S8, and Q8

2019 - 2022

All

Not Applicable

A6 allroad,
S6, RS 6,
RS 6 Avant,
S7, RS 7,
A8 PHEV,
SQ8, RS
Q8, Audi etron quattro,
and Audi etron
Sportback

2020 - 2022

All

Not Applicable

A7 PHEV

2021 - 2022

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

3

-

Revised header (Added MY19-22 A7 and A8, MY21-22 A6, Q8, Audi e-tron
quattro, and Audi e-tron Sportback)
Revised Condition (Added customer concern)
Revised Production Solution (Modified solution)
Revised Service (Added sanding procedure)
Revised Warranty (Modified labor operations)

2

07/25/2020

Revised header (Added MY19-20 A6 and Q8)
Revised Production Solution (Added solution for A6 and Q8)

1

07/16/2020

Initial publication

Customer states:
 Central locking and/or door open warnings displayed in the instrument cluster.
 The doors are not closing and/or locking properly.
 The door handles are binding and protruding.

Page 1 of 7
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Workshop findings:
 Exterior door handles are binding and are not returning to the zero position.

Technical Background
Due to material tolerances, the door handle guide is binding within the door handle mounting bracket.

Production Solution
Improved parts in production.

Service
1.

Check the function of all door handles. Door
handles should return to the zero position
without binding and/or jamming (Figure 1).

Figure 1. Door handle binding and not returning to zero
position.
2.

Remove any affected door handles following the Repair Manuals in Elsa.

Page 2 of 7
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

3.

Using precision diagonal cutting pliers, remove
door handle rib #1 and #2 on the pivot side of
the mounting bracket, toward the front of the
vehicle (Figure 2).

Figure 2. #1 and #2 door handle ribs prior to removal.
4.

After removing both ribs, ensure that the
resulting surface is smooth and without any
protrusions (Figure 3).

Figure 3. The door handle is shown with #1 and #2 ribs
removed, leaving an even surface.

Page 3 of 7
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

5.

Using a vernier caliper, measure the dimension
from the bottom edge of the door handle to the
top of rib #3 (Figure 4).

Figure 4. Measuring dimension of a door handle at rib #3.
6.

Scrape the top of rib #3 with a precision/utility
knife in direction of the arrow until the dimension
is 20.9 mm (~ 0.82 inches) (Figure 5).

Figure 5. Rib #3 shown with the direction of scraping
motion.
7.

Sand down the top surface of rib #3 with sanding paper until the door handle at rib #3 measures
approximately 20.6 mm ( ~ 0.81 inches) (Figures 4 and 6).

Page 4 of 7
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Figure 6. Top of rib #3 to be sanded down.
8.

Replace the door handle guide piece on the lock
cylinder side, towards the back of the vehicle
(Figure 7) with a new guide piece (check parts
table for part number).

Figure 7. The door handle guide piece to be replaced.
9.

Reinstall all door handles following the Repair Manuals in Elsa.

10. Verify that all of the door handles are functioning normally.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

 5711
 5811

Damage Code:

0017 (left 001 and/or right 002)

Page 5 of 7
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Labor Operations:

Diagnostic Time:

Claim Comment:

Remove and reinstall front door handle

5711 19XX

See SRT with
associated
operations

Remove and reinstall rear door handle

5811 19XX

See SRT with
associated
operations

Remove and reinstall 2 front door handles

5711 20XX

See SRT with
associated
operations

Remove and reinstall 2 rear door handles

5811 20XX

See SRT with
associated
operations

Modify 1 front door handle

5711 4999

10 TU

Modify 2 front door handles

5711 5099

20 TU

Modify 1 rear door handle

5811 4999

10 TU

Modify 2 rear door handles

5811 5099

20 TU

GFF

No allowance

0 TU

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

As per TSB #2060196/3

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

Quantity

See ETKA

Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual

See ETKA/ELSA

4N0837259

Guide Piece

01-04 (As needed)

Page 6 of 7
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Additional Information
All parts and service references provided in this TSB (2060196) are subject to change and/or removal.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.

Page 7 of 7
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.