NHTSA ID Number: 10199676
Manufacturer Communication Number: LI82.85-P-073283
TSB/Document Date: 2021-08-04
Summary
MBUX multimedia system: Dynamic Select/Vehicle settings/Energy flow display incomplete after software update
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TSB/Document ID: LI82.85-P-073283
Replacement Service Bulletin Number:
MFR Communication Date: 2021-07-15
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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MBUX multimedia system: Dynamic Select/Vehicle settings/Energy flow display incomplete after software update
Topic number
LI82.85-P-073283
Version
1
Function group
82.85 - Navigation and Communication systems
Date
7/15/21
Validity
Model series 118, 167, 177, 213, 238, 247, 253, 257, and
290 with code 548/549
Reason for change
Validity updated
Complaint
The customer may report the following complaints after an MBUX multimedia system (A26/17) software update:
•
•
•
The Dynamic Select menu may not be shown properly in the MBUX display. A loading wheel may instead be
displayed
In the MBUX settings vehicle menu, the vehicle silhouette may only appear intermittently
The energy flow display may not be shown properly in the MBUX display
Note: The functionality of the vehicle is not affected. Dynamic select modes can still be toggled via the touchpad
switch
Attachments
File
Description
Dynamic select menu not loadin-
Example photo of "Dynamic Select" menu not loading
g.jpg
Cause
Incomplete control unit programming process for MBUX multimedia system (A26/17).
15.07.2021 14:22:05
© Copyright Mercedes-Benz
AG
CTENORE
Page 1 / 2
Remedy
Re-program all MBUX multimedia system (A26/17) software modules using XENTRY Diagnosis via the special procedure ("MBUX multimedia system" -> "Adaptations" -> "Teach-in processes" -> Special procedure: Control unit programming, All modules", see attachment). Prior to attempting the procedure, please ensure your XENTRY Diagnosis
machine has the latest software installed (06/21 as of this publication) as well as all available addons.
Note: Do not replace any parts.
Attachments
File
Description
HU6 control unit reprogrammin-
Special procedure: control unit programming, all modules
g.jpg
Symptoms
Communication/information > Information display > Displays > Multifunction display > Multifunction display, menu >
Menu items missing
Communication/information > Information display > Displays > Multifunction display > Multifunction display, menu >
Incomplete display
Operation numbers/damage codes
Op. no.
Operation text
Time
Damage
code
Note
87100 EA
15.07.2021 14:22:05
© Copyright Mercedes-Benz
AG
CTENORE
Page 2 / 2
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