Google satellite view

Transaction
No:

2062957/1

Release date:

7/22/2021

Google street view

Tip:
The engineering review can take more than 24 hours to complete so, please insure all required
information is gathered and attached before contacting Technical Assistance.

Page 7 of 9 Plus attachments
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

45-21-01 – Autonomous Emergency Braking (AEB) (U.S. Only)

Transaction
No:

2062957/1

Release date:

7/22/2021

Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual 1)
Model(s)

Year(s)

Eng. Code(s)

Trans.
Code(s)

VIN Range From

VIN Range To

Golf, GTI

2020-2021

All

All

All

All

Jetta

2019-2021

All

All

All

All

Atlas, Tiguan
LWB

2018-2021

All

All

All

All

Arteon

2019-2021

All

All

All

All

Atlas Cross
Sport

2020-2021

All

All

All

All

ID.4

2021-2022

All

All

All

All

Taos

2022

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type 1)

Service Number:
9163
Parts Manufacturer

Damage
Code
0039

HST

Damage Location (Depends
on Service No.)

--

--

Atlas, Arteon, Atlas Cross Sport, ID.4

WWO 2)

Golf, GTI, Jetta, Tiguan LWB, Taos

3ME 2)

Labor Operation 3) : Charge battery

27068950 = See Elsa for latest time units.

Labor Operation 3) : Radar Sensor Calibration See GFF time expenditure.
(where directed)
Causal Part: Select GFF Time expenditure

01500000

Diagnostic Time 4)

Page 8 of 9 Plus attachments
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Technical Service Bulletin

45-21-01 – Autonomous Emergency Braking (AEB) (U.S. Only)

Transaction
No:

2062957/1

Release date:

7/22/2021

GFF Time expenditure

01500000 = Actual GFF printout
(50 TU Max.)

YES

Road Test

01210004 = 10 TU

YES

Technical Diagnosis

01320000 = 10 TU max.

YES

Claim Comment: Input “As per Technical Bulletin 2062957” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual.

Required Parts and Tools
No Special Parts required.

Tool Description

Tool No:

Midtronics Battery Tester/Charger

GRX3000VAS
or
MTRMSP0702 battery maintainer/charger

VAS Diagnostic Tool

VAS 6150/X & VAS 6160/X and
ODIS Service with: current online updates

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 9 of 9 Plus attachments
© 2021 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Example:
The customer has described two events
On August 11,.2020, at about 15:45, about 300 miles, braking event
On September 3, 2020, at about 10:00, about 1000 miles, warning
The vehicle data is as follows:
Data from the instrument cluster:
Date (dd.mm.yyyy) / time (hh:mm:ss) / mileage (km)
04.09.2020 / 10:18:37 / 1087

Triggered:
Date (dd.mm.yyyy) / time (hh:mm:ss) / mileage (km) / trigger type
03.09.2020 / 09:53:29 / 1050 / prior warning (last)

A

sole prior warning

29.08.2020 / 07:47:52 / 935 / prior warning (last but one)

A

sole prior warning

27.08.2020 / 16:04:57 / 899 / braking assistance (last)

C/D

braking assistance

22.08.2020 / 13:35:61 / 750 / braking assistance (last but one)

C/D

braking assistance

11.08.2020 / 15:43:00 / 277 / acute warning (last)

A

acute warning

11.08.2020 / 15:43:00 / 277 / automatic braking (last)

C/D

plus automatic braking

There were a total of six triggering points. The two oldest entries occurred at the same time.

Customer Questionnaire and Complaint Documentation
“Front Assist”
If reporting more than one incident please use a separate questionnaire for each incident

1. When did the incident with “Front Assist” occur?
Date ___________________________

Time______________________________

2. Where did the incident with “Front Assist” occur?
Please provide, for example, the street and the nearest intersection or the Interstate and the nearest
exit (precise as possible).
State

________________________________________________

City

________________________________________________

Street (driving)

________________________________________________

Nearest Intersection

________________________________________________

Driving direction

__________________________________________________

Street Address (if possible)

__________________________________________________

GPS DATA if possible

__________________________________________________

Can you provide pictures from the incident location? ________If yes, please provide to the dealership.

3. Please give a detailed description of what occurred.
Please include details as to weather, traffic, speed etc.
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________

4. Has this occurred more than once at the same location? _______________________________
5. Is there any video that can be provided from the incident? _________ If yes, please provide to the
dealership.
6. Driving speed at onset of incident _______________________
7. Speed after braking event ___________________
8. Was there an ABS activation? ___________ Could a noise be heard? ____________________

1

9. Was the driver accelerating during the incident? ___________________________________
10. Was the ACC (Adaptive Cruise Control) switched on?
____________________________________________________
11. Was the driver turning the steering wheel?
______________________________________________________
12. If yes, in which direction, left or right? ___________________________________________
13. Was there a vehicle directly in front of your vehicle? ______________If so, how far?(Distance in
yards) _______________
14. What was the distance to the vehicle in the next lane? (Distance in yards)
________________________________
15. Were there any obstructions in the road (pedestrians, animals, debris)?
_____________________________________________________________________________
16. Do you travel regularly with the vehicle loaded (heavy items in the trunk/cargo area or on a trailer hitch
carrier)? ___________
17. Please make a precise sketch with vehicles, their speeds, and driving directions (Please outline or
indicate the customer’s vehicle in the sketch!)

18. Was there a warning in the instrument cluster and/or an acoustic signal?
If yes, which symbol was shown in the instrument cluster?
Please make a precise sketch or provide photo.

2

19. Please confirm Google maps and street view picture. (May be provided by the dealer.)

3