96 "Audi Active Lane Assist/Traffic Jam Assist: malfunction!", DTC U112300 is stored in one of two
control modules
96 21 72 2061932/3 July 26, 2021. Supersedes Technical Service Bulletin Group 96 number 21-65 dated March
19, 2021 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Q5, SQ5

2021 - 2023

All

Capacitive steering wheel

Audi e-tron
quattro,
Audi e-tron
Sportback

2020 - 2023

All

Capacitive steering wheel

A5, A5
Cabriolet,
A5
Sportback,
S5, S5
Cabriolet,
S5
Sportback,
RS 5
Cabriolet,
RS 5
Sportback,
A7, S7, RS
7, A8, S8,
Q7, SQ7,
Q8, SQ8,
and RS Q8

2021 - 2023

All

Capacitive steering wheel

Condition
REVISION HISTORY
Revision

Date

Purpose

3

-

Revised header (Added new Model Years)

2

05/19/2021

Revised Warranty (Clarified when to use each Labor Operation)

1

01/19/2021

Initial publication

Page 1 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Customer states:
Either of the following malfunction indications are displayed
in the instrument cluster:
 “Audi Active Lane Assist: malfunction!” (Figure 1).
Or
 “Traffic Jam Assist: malfunction!”

Figure 1. Example of a message.
Workshop findings:
One or more of the following DTC(s) may be stored relating to the front camera, R242 (address word 00A5) and
distance regulation control module, J428 (address word 0013):
Front camera, R242 (address word 00A5):
 DTC U112300 (Databus error value received) with symptom code 1123220.
Distance regulation control module, J428 (address word 0013):
 DTC U112300 (Databus error value received) with symptom code 2153.

Technical Background
These vehicles are equipped with a “capacitive steering wheel” that detects the driver’s hands on the wheel with
capacitive touch sensors. This is used to make sure that the driver is paying attention when using driver assist
features.

Production Solution
Not applicable.

Service
The two DTCs U112300 mentioned in the condition point to a malfunction of the capacitive steering wheel.
1. Inspect the steering wheel for exterior or mechanical damage, for instance deep scratches.
2. If mechanical damage is found, this is due to external influence and may not be covered under warranty.
3. Remove the airbag from the steering wheel.

Page 2 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

4. Make sure that all wiring visible on the steering wheel is in good condition and that all connectors are properly
secured.
5. After completing steps 1 through 3 and not finding any obvious damage, then replace the steering wheel.

Warranty
Claim Type:

 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

4810

Damage Code:

0040

Labor Operations:

Driver airbag unit remove + reinstall (included 6958 1900
in labor op 4810 1900 if the steering wheel has
to be replaced)

See SRT with
associated
operations

Inspecting steering wheel for damage

4810 1999

5 TU

Steering wheel remove + reinstall (if required.
Do not claim labor op 6958 1900 if this labor
op is claimed)

4810 1900

See SRT with
associated
operations

GFF

0150 0000

Time stated on
the diagnostic
protocol (Max 15
TU)

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

Diagnostic Time:

Claim Comment:

As per TSB #2061932/3

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Page 3 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

Quantity

See ETKA

Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual

See ETKA/ELSA

See ETKA

Steering Wheel (if required)

01

Additional Information
All parts and service references provided in this TSB (2061932) are subject to change and/or removal.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.

Page 4 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.