NHTSA ID Number: 10199479
Manufacturer Communication Number: 20N11-S3
TSB/Document Date: 2021-08-02
Summary
On some of the affected vehicles, the roof rack covers may become detached from the vehicle.
BROKEN ROOF RACK
RETAINING TOWER
RETAINING TOWER
TANG
PASS
FAIL
x7
ROOF RACK
RETAINING TOWER
21202I
FIGURE 9
CPR © 2021 FORD
MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2021
ATTACHMENT III
PAGE 10 OF 18
CUSTOMER SATISFACTION PROGRAM 20N11-S3
e. Inspect for any other damage preventing the roof rack cover from being fully seated on the roof
rack base.
i. Take photos of any other damage for both the RH and LH.
1. Photos must be clearly labeled RH or LH.
2. Damage must be clearly identified with a bright highlighter or similar.
ii. Take photo showing vehicle mileage. See Figure 10.
21202J
FIGURE 10
3. In steps a through e - if no damage identified then proceed to the cleaning procedure on Page 11.
4. In steps a through e - if damage is identified on the roof rack covers, roof rail base, retaining clips
(seven each side), and roof rack retaining towers (7 each side) - then proceed to
photo requirements on Page 18.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2021
PLACE COPY HERE
ATTACHMENT III
PAGE 11 OF 18
CUSTOMER SATISFACTION PROGRAM 20N11-S3
Cleaning
1. If Technical Service bulletin (TSB) 19-2364 or 20-2154 was performed, evidence of RTV or expoxy will
be seen on the roof rack cover and or roof rack contact patch. Inspect the roof rack cover retaining
tower and roof rack contact patch for signs of RTV or epoxy adhesive. See Figure 11. Was evidence
of RTV or epoxy found?
If YES - Replace all the roof rack clips on the affected side, then proceed to Step 2 on Page 11.
If NO - Proceed to Step 2 on Page 11.
IT IS OK FOR THE
TANG TO BE BROKEN
OR MISSING
ROOF RACK COVER
RETAINING TOWER
ROOF RACK
CONTACT PATCH
x7
x7
21202K
FIGURE 11
2. Reinstall the roof rack cover by reversing the removal procedure. See Figure 5 on Page 5.
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2021
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 12 OF 18
CUSTOMER SATISFACTION PROGRAM 20N11-S3
Drilling and Securing
1. At the rear of the vehicle, apply painters tape to the inboard end of the roof rack cover. See Figure 12.
APPLY PAINTERS TAPE
INBOARD SIDE OF
ROOF RACK COVER
FRONT OF
VEHICLE
21202N
FIGURE 12
2. From the first screw from the rear, measure 150 mm (6 in) from the screw towards the rear of the
vehicle and up 20 mm (.75 in) from the top of the roof rack base. Mark the measurement on the tape.
See Figure 13.
150 MM (6 IN)
20 MM (.75 IN)
STUD FOR
MISSING NUT
FIRST SCREW
FROM THE STUD
REARFOR
MISSING NUT
FRONT OF
VEHICLE
FIGURE 13
21202O
STUD
FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2021
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 13 OF 18
CUSTOMER SATISFACTION PROGRAM 20N11-S3
3. From the first mark, measure 100 mm (4 in) towards the rear of the vehicle and up 18 mm (.70 in) from
the top of the roof rack base. Mark the measurement on the tape. See Figure 14.
100 MM (4 IN)
18 MM (.70 IN)
MARK FROM FIRST
MEASURMENT
FRONT OF
VEHICLE
21202P
FIGURE 14
4. Set a depth gauge on the 15/64 drill bit at 25 mm (1 in). Having a second person apply downward
pressure, drill out both marks. See Figure 15.
APPLY DOWNWARD
PRESSURE
DRILL BIT
DEPTH MARKER
FRONT OF
VEHICLE
x2
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21202Q
FIGURE 15
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2021
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 14 OF 18
CUSTOMER SATISFACTION PROGRAM 20N11-S3
5. Remove the painters tape and install the push pin retainers. See Figure 16.
FRONT OF
VEHICLE
PUSH PINS
21202R
FIGURE 16
6. At the front of the vehicle, apply painters tape to the inboard end of the roof rack cover. See Figure 17.
APPLY PAINTERS TAPE
FRONT OF
VEHICLE
STUD FOR
MISSING NUT
INBOARD SIDE OF THE
ROOF RACK COVER
FIGURE 17
STUD FOR
21202T
MISSING
NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2021
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 15 OF 18
CUSTOMER SATISFACTION PROGRAM 20N11-S3
7. From the first screw from the front, measure 348 mm (13.75 in) from the screw towards the front of the
vehicle and up 13 mm (.5 in) from the top of the roof rack base. Mark the measurement on the tape.
See Figure 18.
FRONT OF
VEHICLE
348 MM (13.75 IN)
13 MM (1 IN)
FIRST SCREW
FROM THE FRONT
21202U
FIGURE 18
8. From the first mark, measure 63 mm (2.5 in) towards the front of the vehicle and up 9 mm (.25 in) from
the top of the roof rack base. Mark the measurement on the tape. See Figure 19.
FRONT OF
VEHICLE
MARK FROM FIRST
MEASUREMENT
63 MM (2.5 IN)
9 MM (.25 IN)
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21202V
FIGURE 19
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2021
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 16 OF 18
CUSTOMER SATISFACTION PROGRAM 20N11-S3
M
9. Having a second person apply downward pressure, drill out both marks. See Figure 20.
x2
APPLY DOWNWARD
PRESSURE
FRONT OF
VEHICLE
21202W
FIGURE 20
10. Remove the painters tape and install the push pin retainers. See Figure 21.
PUSH PINS
FRONT OF
VEHICLE
STUD FOR
MISSING NUT
STUD FOR
21202X NUT
MISSING
FIGURE 21
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2021
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 17 OF 18
CUSTOMER SATISFACTION PROGRAM 20N11-S3
Appendix A - Photo requirements
1. Digital images are now required to be attached to each roof rack cover part order. Before submitting
VIN-specific part order to SSSC, review new digital image submission requirements on page 2 of
Attachment II in the Dealer Bulletin. See Figures 22 through 25 for examples.
UNACCEPTABLE
PHOTO
2070X
FIGURE 22
ACCEPTABLE
PHOTO
Photo shows proper lighting and clear focus but
the loose roof rack cover shows no damage.
STUD FOR
MISSING NUT
2070Z
FIGURE 23
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2021
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 18 OF 18
CUSTOMER SATISFACTION PROGRAM 20N11-S3
UNACCEPTABLE
PHOTO
2070AA
FIGURE 24
ACCEPTABLE
PHOTO
RETAINING TOWER IS SEPERATED
FROM THE ROOF RACK COVER AND
REQUIRES THE ROOF RACK COVER
TO BE REPLACED
STUD FOR
MISSING NUT
2070BB
FIGURE 25
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2021
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
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TSB/Document ID: 20N11-S3
Replacement Service Bulletin Number:
MFR Communication Date: 2021-07-12
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
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