Customer Satisfaction Campaign
DEPARTMENT OF COMPLIANCE

VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218

Customer Satisfaction Campaign: 51-1379

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Integrity

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Safety

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Quality

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Customer Service

July 2021

This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer,
Forest River is alerting you to an issue involving certain 2019-2020 Rockport Work Trucks and 2020-2021 Dynamax
recreational vehicles. Please see the information below which describes the issue and provides you with details on the
steps you should take to have your vehicle repaired.
WHAT IS THE ISSUE?
Per FCA’s Recall 21V439, the engine calibration software may not warn of low oil volume.
WHAT SHOULD YOU DO?
Please see the attached notice.

Sincerely,
Forest River, Inc.
Office of Corporate Compliance

Page 1 of 1

This notice applies to your vehicle,

[Model Year and Model]

IMPORTANT SAFETY RECALL

VIN XXXXXXXXXXXXXXXXX

Y21/NHTSA 21V-439

LOGO
VEHICLE PICTURE

FOR RECALL QUESTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can confirm if there are any
recall repairs which must be
performed on your vehicle
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

Get access to recall notifications, locate
your nearest dealer, and more through
this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity. The last eight characters
of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall Y21.

Dear [Name],

Powertrain Control Module Software

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
FCA US has decided that a defect, which relates to motor vehicle safety, exists in certain [2019
- 2020 Model Year (DD) Ram 3500 Cab Chassis and (DP) Ram 4500/5500 Cab Chassis] trucks.

RECALL DESCRIPTION
The Powertrain Control Module in your vehicle [1] may have an oil life monitor strategy that
does not provide adequate warning of oil consumption which may allow engine oil volume to
fall below an acceptable level. Low oil volume in the engine can cause a lack of oil film on the
main bearings, deteriorating the bearing which can result in engine damage, which may puncture
the engine block and may lead to a vehicle fire which increases the risk of injury to occupants
and persons outside the vehicle, as well as property damage.
YOUR VEHICLE HAS ALREADY BEEN REMEDIED
According to our service records, the Powertrain Control Module software on your vehicle
has been installed. Therefore, your vehicle has been remedied and this safety recall does not
need to be performed.

This notification is provided for your records only. There is nothing more that you
need to do.
WHAT IF I HAVE QUESTIONS REGARDING THIS RECALL?
If you believe the Powertrain Control Module software in your vehicle [2] has not been installed
or have questions or concerns which your dealer is unable to resolve, please contact the FCA
Group Recall Assistance Center at either fcarecalls.com or 1 800-853-1403.

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you
for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-4249153), or go to safercar.gov.
[3] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.
Note to lessors receiving this recall notice: Federal regulation requires that you forward this recall notice to the lessee within 10 days.

IMPORTANT SAFETY RECALL
Vehicle information
Dear FCA vehicle owner:
FCA would like to provide the following information relating to enhancements in how your
vehicle’s system will decide oil change intervals to help increase the life of your engine. Please
read and follow this important information which is critical to maintain your vehicle’s engine
life.
The information below applies to your vehicle once the safety recall Y21, has been completed.
OIL CHANGE INDICATOR SYSTEM — CUMMINS® DIESEL Your vehicle is equipped with an engine oil
change indicator system. This system will alert you when it is time to change your engine oil by displaying
the words “Oil Change Due” in your instrument cluster display. The new engine oil change indicator system
adds duty cycle tracking, which means the engine oil change interval may fluctuate depending on your
personal driving style or workload of your truck. Failure to change the engine oil per the maintenance
schedule or the oil change indicator system’s prompt can result in internal engine damage. An authorized
dealer will reset the oil change indicator message after completing the scheduled oil change. If a scheduled
oil change is performed by someone other than an authorized dealer, please reference the owner’s manual
for instructions.
Replace the engine oil and oil filter every 15,000 miles (24,000 km) or 12 months, or sooner if prompted by
the oil change indicator system. Under no circumstances should oil change intervals exceed 15,000 miles
(24,000 km) or 12 months, whichever comes first. NOTE:
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•

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Under no circumstances should oil change intervals exceed 15,000 miles (24,000 km) or 12
months or 500 hours, whichever comes first.
It is recommended that every 3,000 miles (4, 800 km), check the engine oil level at least 30
minutes after a fully warmed engine is shut off. Checking the oil level while the vehicle is on
level ground will improve the accuracy of the oil level reading. Add oil only when the level is
at or below the ADD or MIN mark.
Severe service (high ambient temperature, short trips, heavy loading, trailer towing, off-road,
or law enforcement use) may reduce the miles between oil changes.
Customer Assistance/Field Operations
FCA US LLC