Service Bulletin

Bulletin No.:

19-NA-167

Date:

May, 2021

TECHNICAL
Subject:

Water Leak into Interior and/or Various Electrical Concerns, Liftgate Actuator Noisy or
Inoperative

Brand:

Model:

Cadillac

XT5

Cadillac
GMC

Model Year:
from

to

2017

2021

XT6

2020

2021

Acadia (VIN N)

2017

2017

Acadia

2018

2021

Date Breakpoint:
from

to

—

—

Engine:

Transmission:

All

All

Involved Region or Country

North America, Russia, Israel, Palestine, Japan, Cadillac Korea (South Korea), Europe,
Middle East

Condition

Some customers may comment on seeing water leak into the interior, or wet carpet. This
condition could occur at either the front and/or rear, and on the right and/or left side.
Some electrical concerns or issues may occur such as power locks cycle or are
inoperative after a car wash or rain in the XT5 and Acadia, or the liftgate actuator may be
noisy or inoperative in an XT6.
The cause of the condition may be possible "pin hole" voids in the roof panel to outer ring
laser braze and seam sealer. The pin holes are most commonly found near the top of the
windshield at the A-pillars, or the top of liftgate near the D-pillars. Examples of the leak
areas are shown below.

Possible Front Laser Braze Water Leak Areas (1)

Cause

5379776

Copyright 2021 General Motors LLC. All Rights Reserved.

Page 2

May, 2021

Bulletin No.: 19-NA-167

Possible Rear Laser Braze Water Leak Areas (2)

5379781

Correction

Following the Service Procedure below, inspect the forward and rear laser braze corners
of the roof ditch, at the upper windshield and rear liftgate areas.

Service Procedure

5379785
4233899

Note: The pin holes/cracks may be more difficult to
see on darker color finishes. A front and rear example
of a visible pin hole are shown in the graphics above.

Bulletin No.: 19-NA-167

May, 2021

Page 3

5380244

1. Visually inspect the front right and left roof laser
braze, then the rear right and left roof laser braze,
for pin holes or a crack.
2. Seal the holes/crack in any laser braze area
following the steps below:
2.1. Mix a small amount of Kent® High-Tech
Seam Sealer Clear P10200, or Wurth
Euroseal Gel Clear 18920104, or equivalent
WITH the proper touch-up paint color.
2.2. Avoiding excess sealer build up within the
ditch, work a small amount of the sealer into
the hole with a gloved finger.
2.3. Wipe away any excess sealer with a light
amount of solvent on a rag or paper towel.
The solvent will help the sealer flow into the
hole/crack.
3. Clean and dry any wet trim. Refer to Floor Carpet
Drying in SI.
4. Address and repair any electrical concerns as
necessary.

Parts Information
* We believe this source and their products to be
reliable. There may be additional manufacturers of
such products/materials. General Motors does not
endorse, indicate any preference for, or assume any
responsibility for the products or material from this firm
or for any such items that may be available from other
sources.
Contact Kent Automotive at 1-888-YES-KENT or online
at www.kent-automotive.com.

Contact Wurth though website www.wurthusa.com, by
e-mail at [email protected], or by
calling 1-800-987-8487.
In Canada, contact Wurth though their website at
www.wurth.ca/, by e-mail at [email protected], by calling
1-800-263-5002, or your local Wurth representative.
Causal
Part

Description

Part
Number

Kent Automotive
High-Tech™
Clear Seam
Sealer

P10200

Wurth Euroseal
Gel Clear
(5 oz/148 ml)*

18920104
(892.0104
in Canada)

PAINT, TOUCHUP TUBE

See EPC

N/A

Material
Allowance

$2.30 US /
$3.45
Canada

N/A

Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor
Operation

Description

Labor Time

0580448*

Apply Sealer at Laser Braze
- One Location

0.3 hr

Add

Apply Sealer at Laser Braze
- Each Additional Location
(Maximum of 3)

0.2 hr

*This is a unique Labor Operation for bulletin use only.

Page 4

May, 2021

Bulletin No.: 19-NA-167

Version

5

Modified

Released July 29, 2019
Revised October 15, 2019 – Updated Breakpoint, removed Holden Acadia Model and
removed Australia/New Zealand from Involved Region or Country section.
Revised November 07, 2019 – Removed Breakpoint and added 2020 Model Year.
Revised April 15, 2021 – Added the 2021 Model Year.
Revised May 03, 2021 – Added Option of Additional Sealer Supplier.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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