Service Bulletin

Bulletin No.:

19-NA-076

Date:

May, 2021

TECHNICAL
Subject:

Blue or Black Screen and Service Rear Vision System Message on Radio Display
Shifting into Reverse
This bulletin replaces PIE0507A. Please discard PIE0507A.

Brand:

Buick

Cadillac

Model:
Enclave

2020

2020

—

Encore GX

2020

2020

—

LaCrosse

2019

2020

—

CT6

2019

2020

Prior to
July 10, 2019

XT4

2019

2020

Prior to
February 19, 2020

2020

2020

Prior to
June 1, 2020

Camaro

2019

2020

—

Blazer

2019

2020

Prior to
April 12, 2020

Bolt EV

2020

2020

—

Equinox

2019

2020

Silverado 1500
(New Model)

2019

2019

Silverado 1500

2020

2020

Traverse

2020

2020

—

Acadia

2020

2020

Prior to
June 1, 2020

Sierra 1500
(New Model)

2019

2019

Sierra 1500

2020

2020

Terrain

2019

2020

2019

2020

XT6

GMC

Holden

Date Breakpoint:

to

XT5

Chevrolet

Model Year:
from

Acadia
Equinox

Copyright 2021 General Motors LLC. All Rights Reserved.

SOP

Prior to
September 23, 2019
Prior to
May 3, 2019

Prior to
May 3, 2019
Prior to
September 18, 2019
Prior to
December 18, 2019
—

Engine:

Transmission:

All

All

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May, 2021

Bulletin No.: 19-NA-076

Involved Region or Country

North America, Europe, Uzbekistan, Russia, Middle East, Israel, Palestine, Argentina,
Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Japan, Cadillac Korea
(South Korea), GM Korea Company, China, Thailand, Egypt, Other Africa, Australia/New
Zealand

Additional Options (RPOs)

Equipped with Rear View Camera (UVB), or Surround Camera System (UV2) or (UVS),
or Trailer Camera System (UVI)
Some customers may comment on a blue or black screen with Service Rear Vision
System message when shifting into Reverse.
Tip: (Truck only) Refer to Service Bulletin# 18-NA-383 for additional steps and how to
identify if this is a water intrusion issue.
Surround / Trailer Camera (UV2, UVS, or UVI) Systems
The blue screen (with Service Rear Vision message), or black screen (with red triangle
and no camera icon) condition can occur multiple times within the same power cycle and
may return to normal functionality on the next power cycle. Or if this condition exists, it will
occur every time the rear view is displayed to the customer within the same power cycle
and may return to normal functionality on the next power cycle after the A11 radio enters
and exits sleep cycle. A Diagnostic Trouble Code (DTC) B101D Symptom Byte 3C and/or
39 may be stored as a history DTC in the Video Processing Module (VPM) without any
camera-related concern; If there are no DTCs setting in the VPM, and all DTCs are
setting in the radio, refer to bulletin 20-NA-048.

Condition

5733397

Blue Screen

Bulletin No.: 19-NA-076

May, 2021

Page 3

5733400

Black Screen
Some customers with select vehicles may notice that after having vehicle in idle for an
extended period of time (length of time for black screen to occur depends on ambient
temperature), a black screen with a red triangle and no camera icon will appear when the
vehicle is put in Reverse and the camera icon will be crossed out on the radio center
screen.
Important: This condition can sometimes appear within approximately 25 minutes of
starting a vehicle and is all dependent on the vehicle being in idle.
Please refer to Rear Vision Camera System Malfunction (UV2) in SI for any blue screen
in Reverse with the message “Service Rear Vision System” situations with vehicles
equipped with UV2, XVR. This particular scenario may become present when there is a
B101D or B101E DTC that returns after replacing a VPM. It is advised with vehicles
equipped with UV2 and XVR to remove the video recorder SD card from hub to see if this
fixes this blue screen condition before further root causing.
Rear View Camera (UVB) systems
If the blue or black screen condition exists, it will occur every time the rear view is
displayed to the customer within the same power cycle and may return to normal
functionality on the next power cycle after the A11 radio enters and exits a sleep cycle. A
DTC of B395A Symptom Byte 08, 72 and 3A will be stored as history together in the A11
Radio.
Cause

The cause of the condition may be software anomalies in the Video Processing Module
(VPM) or rear camera.

Correction

• For vehicles with UV2/UVI/UVS, reprogram the Video Processing Module (VPM).
• For vehicles with UVB – replace the rearview camera.

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Bulletin No.: 19-NA-076

Service Procedure
Note: Diagnostic steps vary based on the DTCs set,
which module stored the DTCs, the vehicle model and
camera system. Pay attention to the vehicle being
diagnosed, what DTCs and symptom bytes are stored,
and which module stored them to ensure the proper
steps are followed.
RPO

Condition

DTCs

Repair Step

UV2, UVI, or UVS

Persistent blue screen with service rear viewing
system or black screen with a red triangle and a
no camera icon, throughout a power cycle.

B101D 3C and/or 39
History in VPM
B395A 08, 72 and/or
3A in Radio or VPM

Step 2.1 –
Reprogram VPM

UVB

Persistent blue screen with service rear viewing
system and guidelines (if enabled) or a black
screen with red triangle and no camera icon
throughout a power cycle.

B395A 08,72 and/or 3A
in VPM or Radio–
Check Coax, refer to
PIC6420 for specifics

Step 4.1 – Replace
rearview camera

1. Verify the RPO build of the vehicle being
diagnosed to determine which camera system is in
use (UVB, UV2 or UVI).
2. Record all DTCs stored in the vehicle.
2.1. If the Video Processing Module (VPM) stores
a history B101D symptom byte 3C and/or 39;
or the A11 radio stores a history B395A
symptom byte 08, 72 and/or 3A, do NOT
replace the VPM. Reprogramming the VPM
software may reduce sensitivity of the B101D
setting. Refer to K157 Video Processing
Control Module: Programming and Setup in
SI. This software does not resolve
non-camera related system issues. If a
condition exists that is NOT related to the
camera system, then follow published
diagnostics for the condition reported by the
customer.
2.2. Select the appropriate procedure below
based on vehicle build content.
• Proceed to step 3 for UV2 or UVI systems.
• Proceed to step 4 for UVB systems.
3. For UV2 or UVI equipped systems:
3.1. If the A11 Radio has stored DTC B395A
Symptom Bytes 08, 72, and may also set 3A,
then reprogram the VPM software. Refer to
K157 Video Processing Control Module:
Programming and Setup in SI.
3.2. If concern(s) persist, refer to published
diagnostics in SI.
4. For UVB equipped systems (excluding Holden
Acadia):
Note: If the A11 Radio did not store all three history
DTC B395A Symptom Bytes 08, 72, and 3A, then this
bulletin does not apply. Refer to published bulletins, PIs
and SI documents for further diagnostic steps.

4.1. If the A11 Radio has stored all three history
DTC B395A Symptom Bytes 08, 72, and 3A,
and the blue screen with service rear vision
system with guidelines (if enabled) is
persistent throughout a power cycle, then
replace the rearview camera. Refer to
Rearview Driver Information Camera
Replacement for the appropriate model in SI.
4.2. If concern(s) persist, refer to published
diagnostics in SI.
Caution: Before downloading the update files, be sure
the computer is connected to the internet through a
network cable (hardwired). DO NOT DOWNLOAD or
install the files wirelessly. If there is an interruption
during programming, programming failure or control
module damage may occur.
Please refer to Service Bulletin 2019-010 (AU & NZ
region only) for further details on ALL programming
requirements.
Note: Carefully read and follow the instructions below.
•

•

•

•

Ensure the programming tool is equipped with the
latest software and is securely connected to the
data link connector. If there is an interruption
during programming, programming failure or
control module damage may occur.
Stable battery voltage is critical during
programming. Any fluctuation, spiking, over
voltage or loss of voltage will interrupt
programming. Install a GM Authorized
Programming Support Tool to maintain system
voltage. Refer to www.gmdesolutions.com for
further information. If not available, connect a fully
charged 12V jumper or booster pack disconnected
from the AC voltage supply (N/A for AU & NZ
regions). DO NOT connect a battery charger.
Follow the on-screen prompts regarding ignition
power mode, but ensure that anything that drains
excessive power (exterior lights, HVAC blower
motor, etc) is off.
Clear DTCs after programming is complete.
Clearing powertrain DTCs will set the Inspection/
Maintenance (I/M) system status indicators to NO.

Bulletin No.: 19-NA-076

May, 2021

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5431207

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Bulletin No.: 19-NA-076

Important: Techline Connect and TIS2WEB screens
shown above.
Important: If the Same Calibration/Software Warning
is noted on the TLC or SPS Summary screen, select
OK and follow on-screen instructions. The system will
generate a warranty claim code (WCC) for
documentation purposes only. Perform service
information (SI) diagnostics to determine the cause of
the condition. Use the applicable labor operation code
when submitting a warranty claim. Do NOT use the
WCC with the warranty claim submission.
Important: When programming a module in GM’s new
Vehicle Intelligence Platform, or VIP, the power mode
(ignition) needs to be off or errors may occur. This
involves the 2020 Chevrolet Corvette, Cadillac CT5 and
CT4, as well as the upcoming full-size Chevrolet, GMC,
Cadillac SUVs and Buick Envision. Serial Data
Message Authentication also needs to have the
ignition off.
1. Reprogram the Video Processing Control Module.
Refer to K157 Video Processing Control Module:
Programming and Setup in SI.

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5431209

Important: To avoid warranty transaction rejections,
you MUST record the warranty claim code provided on
the SPS Warranty Claim Code (WCC) screen shown
above on the job card. Refer to callout 1 above for the
location of the WCC on the SPS screen.
2. Record the SPS Warranty Claim Code on the job
card for warranty transaction submission.

Parts Information

Warranty Information
For vehicles repaired under warranty, use:
Labor
Operation

2810845*

Use the VIN and the Electronic Parts Catalog (EPC) to
determine the proper part number for your specific
application.
Causal
Part

Description

Part
Number

Qty

X

Video Processing
Module

84809742

1

Description

Labor Time

Video Processing Control
Module Reprogramming
with SPS

Use
Published
Labor
Operation
Time

Rearview Driver Information
Camera Replacement

Use
Published
Labor
3450060
Operation
Time
Important: *To avoid warranty transaction rejections,
carefully read and follow the instructions below:
• The SPS Warranty Claim Code must be accurately
entered in the “SPS Warranty Claim Code” field of the
transaction.
• When more than one Warranty Claim Code is
generated for a programming event, it is required to
document all Warranty Claim Codes in the “Correction”
field on the job card. Dealers must also enter one of the
codes in the “SPS Warranty Claim Code” field of the
transaction, otherwise the transaction will reject. It is
best practice to enter the FINAL code provided by
SPS/SPS2.

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May, 2021

Bulletin No.: 19-NA-076

Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on
the Job Card, the code can be retrieved in the SPS
system as follows:
1. Open TLC/TIS on the computer used to program
the vehicle.
2. Select and start SPS/SPS2.
3. Select Settings.
4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be
listed on a roster of recent programming events. If the
code is retrievable, dealers should resubmit the
transaction making sure to include the code in the SPS
Warranty Claim Code field.
Version

6

Modified

Released April 09, 2019
November 07, 2019 – Updated the Involved Region or Country section, added a
programming Note to the Correction and SPS Warranty Claim Code information to the
Warranty Information.
April 15, 2020 – Added the 2020 Model Year to all vehicles, added the 2020 Cadillac XT5,
XT6, GMC Acadia Models, added date breakpoint information, added Palestine to
Involved Region or Country section, and updated the Programming Template.
November 30, 2020 – Added the Buick Encore GX, Enclave, LaCrosse, Chevrolet Bolt
EV, Camaro, Traverse models, updated the Involved Region or Country section, updated
the Condition section with select vehicle conditions, updated the Cause and Correction
sections, updated the programming procedure template and added a table to the Parts
Information.
February 05, 2021 – Removed reference to Bootloader Part Numbers, added RPO UVS
back into Correction section and RPO Table and updated Condition section with
additional information and example graphics.
May 25, 2021 – Added the Holden Equinox model, updated the Condition section to
clarify blue screen DTCs and scenarios and updated the programming information.

Additional SI Keywords: B101D

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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