NHTSA ID Number: 10199228
Manufacturer Communication Number: 16NA102
TSB/Document Date: 2021-07-19
Summary
This technical bulletin provides a procedure to clean and repair the complete fuel system due to dirt getting into the fuel system causing the vehicle to have a hard or no start.
Service Bulletin
Bulletin No.:
16-NA-102
Date:
May, 2021
TECHNICAL
Subject:
Duramax Diesel Hard Start, No Start, DTCs P0087, P0088, P0191, P128E or Injection
Pump Replacement
Model:
Model Year:
from
to
2010
2016
VIN:
from
Engine:
to
Express
Silverado 2500/3500
Savana
LML, LGH
Sierra 2500/3500
Involved Region or Country
Condition
North America, Israel
Some customers may comment on one or more of the following conditions:
• Hard start
• No start
Some technicians may find one or more of the following DTCs set in the Engine Control
Module (ECM):
• P0087: Fuel Rail Low Pressure
• P0088: Fuel Rail High Pressure
• P0191: Fuel Rail Pressure Sensor Performance
• P128E: Fuel Rail Pressure Performance
⇒ Normal SI Diagnostics may be inconclusive or lead to Fuel Injection Pump
replacement.
Service Procedure
Fuel Injection Pump Diagnosis Procedure
Complete the current SI diagnostics for any symptoms
or DTCs found.
If the current SI diagnostic has led to Fuel Injection
Pump replacement, replace the fuel injection pump.
Refer to Fuel Injection Pump Replacement in SI. Once
the fuel injection pump is removed, remove the Fuel
Pressure Regulator 1 and inspect for debris that can be
picked up with a magnet.
Note: Clean the area around Pressure Regulator 1
before removal. It is possible that road debris could find
its way into the regulator port when it is removed. A
small piece of dirt on Pressure Regulator 1 does not
qualify for the fuel system repairs recommended in this
Bulletin.
2698603
Remove the Fuel Injection Pump / Pressure Regulator
1 for inspection.
Copyright 2021 General Motors
LLC. All Rights Reserved.
Page 2
May, 2021
3541158
If Pressure Regulator 1 has no debris that can be
picked up with a magnet on the screen, continue with
Fuel Injection Pump replacement.
Bulletin No.: 16-NA-102
3541165
If there are only a few pieces of debris that can be
picked up with a magnet found on Pressure Regulator
1, remove the Fuel Rail Pressure Sensor and/or Fuel
Pressure Regulator 2 (Pressure Relief Valve) for
inspection.
3541164
3541168
Bulletin No.: 16-NA-102
May, 2021
Page 3
force regeneration as soon as conditions allow and will
purge any air from the system. Refer to Diesel
Particulate Filter (DPF) Regeneration Enable in SI.
Service Procedure For All P/U Trucks
Important: Ensure proper torquing of the fuel injector
line. An under-torqued fuel injector line will not seal
properly and an over-torqued fuel injector line may
damage the fuel injector fitting. An improperly sealed or
damaged fuel injector line or fuel injector fitting will
cause a fuel leak or result in a No-Start.
Removal Procedure
Warning: The ignition must be in the off position
and all electrical loads must be turned off before
servicing any electrical component. Failure to do so
may result in personal injury or damage to the
vehicle.
3541159
If additional debris that can NOT be picked up with a
magnet (Contamination) is found on the Fuel Pressure
Regulator 1, Fuel Rail Pressure Sensor, and/or Fuel
Pressure Regulator 2 (Pressure Relief Valve), refer to
PIP5151 and Contaminants-in-Fuel Diagnosis. DO
NOT perform the repair listed in this bulletin.
Important: If debris that can be picked up with a
magnet as described above is found, complete the
repairs listed below:
Service Procedure For All Vans
Cleaning and Flushing Procedure
Important: Ensure proper torquing of the fuel injector
line. An under-torqued fuel injector line will not seal
properly and an over-torqued fuel injector line may
damage the fuel injector fitting. An improperly sealed or
damaged fuel injector line or fuel injector fitting will
cause a fuel leak or result in a No-Start.
1. Replace all the parts listed in the Parts Information
below.
2. Clean and flush all fuel chassis lines, filter pipes,
and other engine mounted fuel system pipes that
are not being replaced.
3. The fuel filter housing must be cleaned with a new
fuel filter installed.
4. The fuel tank and fuel sender must be cleaned and
flushed.
Danger: Verify that there are no fuel leaks in the
fuel system. Failure to identify any leaks could
result in no start, stall, vehicle damage, or bodily
injury."
Note: The Indirect Fuel Injector (Hydrocarbon Injector)
and its fuel lines must be purged of air any time it is
removed or replaced. Failure to do so may damage the
injector. Perform the Diesel Particulate Filter (DPF)
Regeneration Enable any time the indirect injector or its
fuel lines are opened/removed or replaced. This will
647997
1. Raise and support the vehicle.
2. Remove the nuts that secure the transmission
mount to the transmission support.
3. Using a suitable jack, raise the rear of the
transmission and place a block of wood between
the transmission mount and the transmission
support.
4. Remove the jack.
5. Lower the vehicle.
Page 4
May, 2021
Bulletin No.: 16-NA-102
5527220
2495773
6. Remove the right exhaust manifold outlet pipe heat
shield bolts (3) and heat shield (2).
7. Remove the upper bolt (1) that secures the
exhaust gas recirculation coolant feed hose/pipe to
the EGR cooler bypass valve.
10. Loosen the 2 bolts (1) at the rear EGR bracket (2).
11. Lower the vehicle.
5527489
2409415
8. Remove the 2 exhaust manifold outlet pipe nuts (1,
2) and the exhaust manifold outlet pipe bolt (3).
Exhaust Manifold Outlet Pipe Replacement Right Side.
9. Raise the vehicle.
12. Separate the Cooling Feed Hose (1) from the EGR
Bypass valve cooler.
13. Separate the Heater Inlet Hose (2) from the EGR
cooler.
Bulletin No.: 16-NA-102
May, 2021
Page 5
5542942
1871640
14. Remove the EGR cooler bracket bolt (1).
20. Disconnect the water in fuel sensor wiring
pigtail (2) from the engine wiring harness electrical
connector.
5542966
15. Remove the 2 rear EGR mounting bolts (3).
16. Disconnect the EGR bypass valve electrical
connector.
17. Disengage the hose clamp (1).
18. Separate the EGR cooler water bypass outlet hose
(2) from the EGR cooler bypass valve.
19. Remove the rear EGR cooler and discard the
gasket.
1871642
21. Remove the fuel filter from the fuel filter adaptor.
Caution: Keep the fuel filter covered with a clean cloth
while passing it through the wheel well. Failure to do so
may introduce debris to the fuel system and cause
engine damage.
22. Remove the water-in-fuel sensor from the fuel filter.
Page 6
May, 2021
4258732
23. Remove the Heater Outlet Hose Bracket Bolt (1).
24. Separate the Heater Outlet Pipe (2) and position
aside.
4258780
25. Remove the fuel filter assembly (2). Refer to Fuel
Filter Assembly Replacement in SI.
Bulletin No.: 16-NA-102
Bulletin No.: 16-NA-102
May, 2021
Page 7
5334169
26. Remove the fuel filter bracket (5). Refer to Fuel
Filter Bracket Replacement in SI.
2382530
2408336
27. Disconnect the fuel return hose (1) from the
injectors and position aside.
28. Disengage the fuel return line by pulling upward on
the cylindrical locking sleeve (1).
29. Remove the fuel return line (2) from the fuel
injectors (3).
Page 8
May, 2021
Bulletin No.: 16-NA-102
4228683
30. Disconnect the Fuel Return Hose (1) from the Fuel
Feed Pipe (2)
4228687
32. Remove the indirect injector from the fuel feed pipe
retainer (1) using the CH-49736 tool.
33. Remove and discard the Fuel Feed Pipe.
4228685
31. Remove the Fuel Injection Fuel Feed Pipe Bracket
Bolt (1).
2374328
34. Disconnect the hydrocarbon injector (HCI)
electrical connector (1).
Bulletin No.: 16-NA-102
May, 2021
2394330
35. Remove the indirect fuel injector fasteners (1, 2)
and reposition.
36. Disconnect the indirect fuel injector exhaust fitting
at the exhaust outlet pipe.
2394333
37. Remove and discard the indirect fuel injector (2).
Page 9
2407046
38. Remove the two right bank fuel injection fuel feed
pipe bracket fasteners (1).
39. Remove and discard the fuel injection fuel feed
pipes (2).
2370205
40. Remove the right bank fuel rail fasteners (1).
41. Remove and discard the right bank fuel injection
fuel rail assembly (2).
Page 10
May, 2021
2408256
42. If necessary, reposition the engine harness aside.
43. Disconnect the fuel return hose (1) from the
injectors and discard.
Bulletin No.: 16-NA-102
2369972
46. Disconnect the fuel pressure relief valve electrical
connector (1).
2369976
2407097
44. Remove the two left bank fuel injection fuel feed
pipe bracket fasteners (1).
45. Remove and discard the four fuel injection fuel
feed pipes (2).
47. Collapse the spring clamp and disconnect the fuel
return hose (1).
Bulletin No.: 16-NA-102
May, 2021
2369973
48. Disconnect the fuel pressure sensor electrical
connector (1).
Page 11
2369985
50. Remove the left bank fuel injection rail
fasteners (1).
51. Remove the heat shield (2).
52. Remove and discard the left bank fuel injection fuel
rail assembly (3).
Caution: Label all the injector electrical connectors
before the connectors are removed in order to prevent
reconnecting to the wrong injector. Failure to properly
connect the injectors in the correct sequence will cause
severe engine damage.
2369984
49. Remove the fuel rail heat shield fasteners (1).
2408253
53. Disconnect the fuel injector electrical
connectors (1).
Page 12
May, 2021
Bulletin No.: 16-NA-102
2408258
54. Remove all the fuel injector bracket bolts (1).
4663305
58. Remove the fuel injector bracket (1) and fuel
injector.
59. Discard the diesel fuel injector (2).
60. Repeat steps 56-60 for each injector.
Injector Bore Cleaning Procedure
Warning: Wear safety glasses to avoid eye
damage.
Caution: Do not allow excessive amounts of solvent to
go into the cylinder during cleaning. Failure to do so
may cause engine damage upon startup.
4663244
55. Using one of the fuel injector brackets (2), install
EN-49774 Fuel Injector Puller (1) into the bolt hole
in the fuel injector bracket.
56. Install a suitable wrench onto EN-49774 Fuel
Injector Puller and work the tool outward until the
fuel injector (3) releases from its seat.
57. Remove the EN-49774 Fuel Injector Puller.
1335621
1. Install the EN - 47909–2 Radial Brush to the EN 47909–1 T-Handle.
Bulletin No.: 16-NA-102
May, 2021
2. Insert the EN-47909–2 Radial Brush into the
injector bore and rotate the EN-47909–1 T-Handle
to break loose any carbon deposits from the
injector bore walls and the combustion deck hole.
3. Using compressed air, evacuate any debris from
the injector bore.
4. Remove the EN-47909–2 Radial Brush from the
EN-47909–1 T-Handle.
5. Install the EN - 47909–3 Axial Brush to the
EN- 47909–1 T-Handle.
6. Insert the EN-47909–3 Axial Brush into the
injector bore and rotate the EN-47909–1 T-Handle
while also applying a slight downward pressure to
force the brush ends into the bottom corners of the
injector bore.
7. Using compressed air, evacuate any debris from
the injector bore.
8. Lightly dampen EN - 47909–20 Cotton Swab with
Top Engine Cleaner and wipe away any deposits
from the injector bore. Refer to Adhesives, Fluids,
Lubricants, and Sealers in SI.
9. Inspect the injector bore for any deposits and
repeat brushing if necessary.
Warning: Keep hands and face clear of glow plug
holes while cranking. Hot liquid or gases may be
expelled during cranking.
10. If necessary, crank the engine to expel any solvent
before starting the engine.
- Restores fuel economy
- Stabilizes ethanol
- Maximizes horsepower
- Improves responsiveness
- For use in both gasoline and diesel engines
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 16NA102
Replacement Service Bulletin Number:
MFR Communication Date: 2021-05-13
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: FUEL SYSTEM, GASOLINE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [2026 Top-Tier Hardware and Software Upgrade]: Topdon ArtiDiag900 Lite scanner has enhanced hardware and latest features, including Android 11.0, 5x faster CPU, 10000mAh battery for 12 hours of continuous operation, stable wireless diagnosis with Bluetooth 5.0, 8-inch touchscreen. Added bi-directional control, wireless diagnosis, battery testing (optional), and DTC repair guide
- [TOPDON Bidirectional Scan Tool]: This bidirectional obd2 scanner sends commands to the vehicle's ECU for active testing, enabling users to accurately and quickly locate faulty components such as injectors, coolant pumps, windows, wipers, headlights, mirrors, etc. The bidirectional control scanner is the ideal choice for workshops/automotive repair shops as it significantly reduces mechanic's diagnostic time.
- [Wireless Bluetooth Diagnostic Experience]: The AD900 Lite scan tool comes with a Bluetooth 5.0 VCI, supporting a wireless diagnostic range of up to 33 feet (10 meters), allowing you to diagnose without being confined to cables or tight spaces. Stable and fast wireless diagnosis provides a comfortable repair environment. It also offers VCI cables to increase connectivity options.
- [DTC Repair Guide Function]: Easily diagnose issues with your vehicle and receive guidance on repairs with the topdon scan tool's fault code definitions for all systems,maximize your diagnostic capabilities. This function is compatible with Chrysler
/Dodge/Jeep/Fiat 2010-2014 and expanding with continual updates,the AritDiag 900 Lite car diagnostic scanner is the must-have tool for any technician or DIY enthusiast. - [OE-Level Full System Diagnostics]:AritDiag900 Lite full system diagnostic scanner can scan ALL available modules(Engine, Transmission, Airbag, ABS, ESP, TPMS, Gateway, Steering, Radio, Air conditioning, ect.) to✔read ECU info, ✔read/clear codes, ✔view live data stream, ✔retrieves freeze-frame, ✔perform active tests, and more. With just a simple click, it provides you with accurate and in-depth diagnostics.
- Dual WiFi & 10.1" Touchscreen: Provides a stable, high-speed wireless link 3x faster than bluetooth, and a responsive, professional interface. Topdon ONE obd2 scanner diagnostic tool ensures smooth, non-lagging diagnostic scan, boosting mechanic efficiency
- J2534 Pass-Thru Support: The included ONE VCI supports the J2534 standard, allowing it to function as a pass-thru device when paired with OEM diagnostic software.Through TOPDON’s RLink platform, technicians can perform dealer-level coding, expanding in-house capabilities without investing in multiple factory automotive scan tools
- OE Topology Mapping: Visualize the vehicle’s ECU network exactly as it’s built.Zoom, pan, and highlight specific modules to pinpoint component issues with precision.Topology mapping displays real-time communication between modules
- 50 Plus Service Functions: Covers high-demand services like ADAS calibration, DPF regen, TPMS reset, ABS bleed, and throttle adaptation.Expands your service menu, allows you to charge premium rates, and turns away zero jobs due to lack of tooling. Vehicle-specific functionality may vary
- Advaned ECU Coding: 10 of the most serviced brands in North America, including full ECU coding and flash hidden support for BMW, VW, Au-di, Benz, Porsche, Toyota, Ni ssan and more. Enables module replacement, feature customization, and personal settings with automatic backup or restore.Lets your shop safely offer high-margin customization services, attracting more customers and boosting profit
- Bi-Directional Control, Quickly Locate Problems: Turn your phone into a professional diagnostic tool. You can send commands from your phone to the ECU to test injectors, cooling fans, headlights, A/C clutch, windows, wipers, and more. See which one doesn't respond. Helps you quickly locate the problem and save time. No need to tear things apart, avoid blind disassembly.
- Flexible Subscription, Choose Advanced Features as Needed: TopScan Lite provides free-for-life access to core diagnostics, including full system scan, code reading, performance tests, and repair information. After purchase, advanced features (bi-directional control, service operations, live data, code clearing, and AI functions) are free-for-the-first-year. After the first year, if you want to use advanced features, you need to subscribe on a monthly, quarterly, or yearly basis. As new models and reset functions are updated, the tool will also be continuously upgraded.
- Full System Diagnostics, No Fault Hides: Unlike basic diagnostic tools that only cover 4 systems, TopScan can scan all systems. Read and clear trouble codes, view live data streams, and generate a complete vehicle health report – all issues are clear at a glance. Covers 10,000+ vehicle models and is compatible with 99.99% of vehicles.
- AI Assistant - TopFix: Think of TopFix as your personal AI mechanic. It leverages a repair database and OEM data to deliver clear, step-by-step repair solutions. Features include AI Q&A, one-click translation, and a full repair log, making your diagnostic process simpler and more efficient.
- 8+ Hot Resets, Keep Your Car in Top Shape: One-tap resets for oil, throttle, EPB, steering angle, DPF, ABS, BMS, and airbag. It enables car owners to easily perform essential maintenance, ensuring the vehicle stays in optimal condition and extends its service life.
Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.